Complaint Rating:

We had A & E out 4 weeks to repair a 4 year old Kitchen Aid microwave. We told them it was the microtron (which had a 10 year warranty). The factory rep came out and looked at the microwave and agreed it was the microtorn. However, the rep didn't have the part with him. The part had...

Complaint Rating:

After waiting 2 weeks for a service rep to show up from A&E for a Maytag dishwasher recall the service tech in the process of trying to repair broke a part. Now we're told that we have to wait another 2 weeks even though we already have the replacement part. The people at A&E...

Complaint Rating:

Rude, non-helpful customer service. If my parts are delivered when they say I'll only have been waiting for my dishwasher to be fixed for 10 days. I'm getting the runaround as far as when the part was ordered or when it will arrive. For some reason I have to track the package...

Complaint Rating:

A & E factory service, the worst company to deal with. I scheduled a saturday june 9, 2007 appointment from 8am - 12p to repair my amana refrigerator, which i waited 1 month for the part to come in. I got the automated confirmation call the night before and also called several times during...

Complaint Rating:

My Maytag Plus side-by-side refrigerator died 6 months ago - pathetic as it is only 5 years old - and I called A & E Factory Service who was recommended by Maytag to come and fix the fridge. The cost to fix it was over $300 and the tech told me I could purchase an extended warranty with...

Complaint Rating:

After scheduling a service appointment through MAYTAG, I get a call from A&E Factory Service about 5 hours later to reschedule for several days later after they stated they had no one available for the previous scheduled times. After calling Maytag again and reporting the incident, the provided...

Complaint Rating:

After waiting over a week and at least 4 calls to find proof of my extended warranty coverage thru Whirlpool Extended Service Plans. (Only after I called sales told me the fax failed to connect from warranty sales to service dept.) This company was dispatched to repair my two year old Whirlpool...

Complaint Rating:

MY WHIRLPOOL DISHWASHER NEEDED REPAIR AND A&E FACTORY SERVICE HANDLES THE EXTENDED WARANTEE CONTRACT . I HAVE BEEN WAITING SINCE MID-NOV. TO GET THE DISHWASHER REPAIRED. IT IS NOW 12/24/07 AND IT'S STILL NOT WORKING.

I HAVE CALLED 1-800 905 9505 AT LEAST 20 TIMES,...

Complaint Rating:

On Thursday, October 14, 2007, we started experiencing problems with our Maytag washer’s timer control. To make sure we got the appropriate service for our washer we consulted the, “Maytag User’s Guide” that came with our washer. It states on page 11 to call 1-800-688-9900...

Complaint Rating:

Two weeks ago A & E was contacted to fix a problem with a two year old Kitchenaid dishwasher. They came in and mis-diagnosed the problem (replaced a control panel that wasn't the problem). Two weeks later and ordering another new part, they discover it was a handle problem. Now...