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Consumer Complaints & Reviews in Syosset, New York

Factory Outlet Store / Phone

Zu
ZukkO on Aug 30, 2016
Ordered a phone from www.factoryoutletstore.com and when I placed my order it was said on their website that it was in stock and was available. I even contacted customer service to be sure that it was 100% in stock and they said yes. So I made an order and received all the necessary...

Factoryoutletstore.com / Will not match current sale price when I made my purchase 2 weeks earlier

Fa
Fai Mok on Jul 25, 2016
After talking to the customer service rep. to price match the Garmin Edge 1000 I brought 2 weeks ago at a higher price, she would not offer me the price match their current sale price of $50 lower. Any stores I brought items from (ex: Best Buy, Radioshack) would be glad to adjust the...

Factory Outlet Store / Defective phone

Sa
Sam on Jul 18, 2016
Ordered a phone from www.factoryoutletstore.com and when it arrived it looked fine, I did not find any damages. But about a month later it just stopped working! I took it to the local repair shop and was told that my phone was defective. Then I went online and contacted FactoryOutletStore customer...

Factory Outlet Store / Frustrating experience

De
Deni on Jun 14, 2016
Ordered from FactoryOutletStore and after I paid I did not received a payment confirmation and my tracking number. So I called the company and asked them to provide all the details regarding my order. Then they finally sent me a confirmation email but there was still no tracking number. When I...

Factory Outlet Store / Will never use or recommend this company!

Jo
JoJo on May 10, 2016
I have ordered an item from FactoryOutletStore and when I placed my order it was in stock. I maid a payment but did not get a confirmation email and my tracking number. The next day I contacted the company and was told that my order was cancelled because my item was not in stock. I went to...

Factoryoutletstore.com / Refused to replace the defective product

An
Anderson on Apr 7, 2016
I was planning a vacation with camping and all that stuff, so I really needed to buy a compass, so I ordered one from www.factoryoutletstore.com. When it arrived it was not working correctly, in other words it was not useful. I contacted customer care and asked for a replacement, but they...

Factoryoutletstore.com / Unprofessional

Sa
Sam on Mar 1, 2016
This company is horrible! I purchased some items and never received anything. When I contact customer care I hear only lies. They lie about everything! They say that my items will be delivered in no time, but their website states my items are no more in stock. They said that I would...

Factoryoutletstore.com / Horrible

Ca
Campie on Jan 20, 2016
I purchased filters several months ago and when I decided to use one it did not fit. I contacted FactoryOutletStore customer service and asked for my order number, but they said I need to verify my email address first. I never received the verification email, so I could not even get into...

Factoryoutletstore.com / Misleading/Misrepresentation of Products

Re
Reviewer94507 on Aug 25, 2015
I recently purchased what I thought to be Samsung OEM Water Filters for my refrigerator. With a Name like FACTORYOUTLETSTORE and the fact that they only represented the OEM part numbers and did not disclose that they really were selling the generic brand, I thought I was getting real OEM...

Factoryoutletstore.com / return of product

Sm
Smokeysbestfriend on Jul 31, 2015
I ordered a home phone from them and received it on the July 21st, 2015. I went online to their website to enter the information for a return. It says that once you enter your return info you can print out a return shipping label. The website would not allow me to do that so on July 22...
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