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Book Depository Customer Care Service

The Book Depository Ltd.

Hatfield Road, Thames Central
Slough
England, Berkshire
United Kingdom - SL11QE

Customer Support Phone Numbers

Phone:
+44 203 526 7060 0 0
 
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Book Depository Complaints & Reviews

Book Depository / Flimsy packaging

Al
Alinagrng on Aug 12, 2016
Received my Book Depository package only to see that the book I purchased had been beaten up due to the flimsy packaging. What makes me suspicious is that while the cardboard packaging my book came in seems to be fine, my book has suffered damage. Does this mean the company sent me a damaged book from their warehouse?

Book Depository / Nothing but headache

Ma
MarkOfOmega on Aug 11, 2016
Purchased a book from www.bookdepository.com later I was contacted by someone from the company and told that my order was cancelled. They said that there was some kind of problem with my credit card. That was not a problem, I just found another site and purchased the book there. Several week...

Book Depository - New South Wales, Albury / sent to the wrong address

Em
EmilyHoney on Oct 20, 2014
After being a loyal customer for over 4 years to thebookdepository i now have a large issue with them. On the 11th September 2014 i ordered $100.50 worth of books, being a single mother with little income its a lot of money to me but i try and buy books for myself when i can. 7 of the 10...

Book Depository / Order never showed up

Ev
EvanW on Sep 30, 2014
I ordered seven books from Book Depository on Aug 27th 2014. One of the seven was sent out the following day. The rest of the six were "dispatched" four days later. Eight days went by and the first book that was sent out on its own showed up. I waited a few more days for the rest to show...

Book Depository / Books not yet delivered

Jo
Joy Pal on Jun 18, 2014
I ordered two books from Book Depository dated 29 April 2014 and 10 May 2014. It has been over two months now and i am still awaiting for me purchases to be delivered to me. Upon enquiry with the help@bookdepository.com, i was advised by a Heba Hamed to check with my local post office if...

Book Depository / Waited 3 months + refund

Bo
bookslover on May 13, 2014
NEVER order from ukbookdepository unless you want to risk your money just to save a couple of bucks. I ordered 7 books from the book depository as I wanted to do some reading during the holidays. I made payment ($70+) on the 13th of March, and waited for a month before I made enquiry...

The Book Depository / Appalling customer service

Ro
Robert-M on Apr 5, 2014
I am a long-time Book Depository customer, and have spent hundreds if not thousands of EUR in orders over the last 4 years (and my wishlist being over 10 pages long, I intend to spend much more). I have recently purchased books (order BDG-805-51722073894), which were paid for through...

Book Depository / Beware

Ba
Barack O on Dec 26, 2013
I recently ordered books from the website www.thebookdepository.com. After they charged my card, I haven’t received any confirmation email or the tracking number of my purchase. So now I have no idea where my order is. I sent them several messages through their website, but no...

The Book Depository - California / Awful Customer service

An
AnglyCustomer on Mar 22, 2013
"The Book Depository is awful store . March 20th, morning, I ordered two books but while waiting for showing up order conformation site, something wrong happened ... over 5 minutes I waited but finally my PC was frozen. Later I ordered again. I was afraid that I might order same book...

The Book Depository / Book in wrong language

Su
sulaco on Dec 31, 2012
I ordered several books in Nov/Dec 2012. All arrived on time but one was in German which I cannot read. I reported this to their customer service department and was directed to the full listing for the book which did state that it was in German. Based on that my request for a refund or...

The Book Depository / Bad and rigid customer service

An
Ann Lim on Dec 4, 2012
This is my on-going saga with them: I had ordered a pre-order release of a book for USD6.74 which I paid for via Paypal. The book was scheduled to be released on 27 Nov 2012 so when 30 Nov rolled around with no news from them, I emailed help@bookdepository.co.uk to enquire on the status of...

The Book Depository / Dispatchment

Yi
YianniCart on Jun 25, 2012
I recently ordered four books from them. They give a promise of dispatching the books within 48 hours. I has been five days, and I had to contact them before they told me that there was problems with them receiving the products. So at the moment I am still waiting. Please do something about this, the Book Depository has shafted too many people.

Book Depository / refund not done, lack of communication

Gt
G Terroso on Nov 24, 2011
On May 16 I paid for a pre-order (reference BDG-730-3166569027) of a book called"Rheumatology Secrets". I was told on September 16 that the item was out of stock and that I would be given a refund. Since I paid with a virtual credit card I was told that a cheque would be sent to the addre...

The Book Depository - Northern Ireland, County Armagh, Armagh / Lost delivery/Poor customer service/Failure to refund

Ba
bashbash on Jun 28, 2011
I ordered three books, and only one (the one apparently dispatched four days after the original two) arrived. I emailed them about 10 days later asking where it was and got quite a rude reply about international deliveries taking up to two weeks when i’m pretty sure it was a national...

The Book Depository - New York / Bait-and-switch eBook sale

Le
Leon Miller-Out on Jun 15, 2011
I bought an eBook in PDF format from http://www.bookdepository.com/Rails-Antipatterns-Chad-Pytel/9780132654432 . After my purchase, I was not able to download a PDF file, only an XML file with a .acsm extension. The file I downloaded is a scant 1, 461 characters, and cannot reasonably be...

The Book Depository / Refund not full

St
Stevewa on Mar 10, 2011
As a long time Amazon book shopper I thought I would try BD for a set of books that I have been wanting for a long time – The Oxford Dictionary of National Biography (60 volumes). I first e-mailed them and asked if they actually had it in stock, very quick reply – oh yes we have...

Book Depository Ltd. / ONLY RECIEVED 1 OF 4 BOOKS

I ORDERED 4 BOOKS ON DECEMBER 3, 2010 THEY SENT ME CONFORMATIONAND TRACKING NUMBER THE STATUS SAYS SENT AS OF 6TH, 8TH AND 9TH OF DECEMBER. I RECIEVED 1 OF THE 4 BUT NO OTHERS HAVE COME. I EMAILED THEY RESPONDED BACK ONCE STATING THEY WILL B THERE SHORTLY BY ROYAL MAIL BUT THER IS A DELAY...

Book Depository / no order arrived

i ordered 25 books, around 12 dec for xmas costing over 250 pounds and have not received one book, the took my money before they had even dispatched the books, and now the refuse to refund until they have investigated the matter, it seems they 250 pounds worth of books were posted out...

Book Deal Trading Llc (Sharjah) / Fasle commitment

I & many of my colleague come across fact that Book deal trading operating in sharjah at bohaira cournish & dubai trap 98 % young people having least education & commit them that they will provide better future and within one year they will be promoted to manger's rank. Hereby, there...

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