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Oil change and inspection
My mom who is 82 went to your quick service for oil change and inspection. She was told while waiting in line inspections not done at quick service right now, need appointment. But if you want to have oil change done, she would have to wait 20 minutes for lunches to be done.
She made an appointment for both in service center. After aLmost an hour she got up to walk and thought maybe she saw her car in the lot. No one told her it was ready. When she got back from her walk (20 minutes) she checked in at desk, receptionist said it would be ready shortly. Five minutes later she received her bill..that was her car in the lot!
On top of that they used dex 5 oil when it was not needed. Dex 1 would have worked just fine for the small mileage she has and it cost her for both item still around $82 with a $20 coupon. Is this what you do to seniors when money is already tight and she had to make two trips due to your changes. Sad.
Desired outcome: $20. Refund, way overcharged.
Overview of Bob Johnson Chevrolet complaint handling
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Bob Johnson Chevrolet contacts
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Bob Johnson Chevrolet phone numbers866-542-2745866-542-2745Click up if you have successfully reached Bob Johnson Chevrolet by calling 866-542-2745 phone number 0 0 users reported that they have successfully reached Bob Johnson Chevrolet by calling 866-542-2745 phone number Click down if you have UNsuccessfully reached Bob Johnson Chevrolet by calling 866-542-2745 phone number 0 0 users reported that they have UNsuccessfully reached Bob Johnson Chevrolet by calling 866-542-2745 phone number585-413-9390585-413-9390Click up if you have successfully reached Bob Johnson Chevrolet by calling 585-413-9390 phone number 0 0 users reported that they have successfully reached Bob Johnson Chevrolet by calling 585-413-9390 phone number Click down if you have UNsuccessfully reached Bob Johnson Chevrolet by calling 585-413-9390 phone number 0 0 users reported that they have UNsuccessfully reached Bob Johnson Chevrolet by calling 585-413-9390 phone number
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Bob Johnson Chevrolet address1271 Ridge Rd W,, Rochester, New York, 14615, United States
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