BMG Money review: Refinance issue/not resolved/ immediately denied

I paid my first loan almost to a 1/4 of what it started out. Now it offered the refinance which I spoke with a rep several weeks back. Now when it came to refinance I was denied because of a low balance. I’m sorry but is this a legitimate reason to deny a military retiree a small loan that could really help. Instead you guys found whatever way you could to deny my refinance. To say someone’s balance in there account is low and you cannot extend credit is either an outright lie or I’m being mislead and you have discriminated against myself. I find it basically impossible for you guys to know my account balance because for one it was over 500 dollars. Plus I have a saving account yet you insisted on saying I was responsible for you lack of looking into the fact that you guys were looking into one account while the account that has all 3 of my deposit was in another. Please feel free to contact me because the rep that told me about the refinance mislead me into planning for something that has became detrimental to me and my family