Menu
For Business Write a review File a complaint
CB Timeshares and Vacation Rentals Review of Berjaya Vacation Club
Berjaya Vacation Club

Berjaya Vacation Club review: Poor Service, Reducing Hotels, Not Worth the Money at all 6

D
Author of the review
8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a club member since year 2002. Since then, the service has been getting poorer and poorer, the available hotels and affiliated hotels have been getting less by each year, and the surcharge has been getting higher each year. It is almost impossible to book a hotel especially during school holidays, public holidays, weekends and holiday eves. Now, they even post more restrictions on booking such as during public holidays/holiday eve/school holidays/weekends, you cannot hold more than 3 nights of reservation, and customer has to make reservation at least 14 days ahead for affiliated hotels/7 days ahead for home hotels. Now, they are selling the membership for ~RM38k for 33 years. My biggest advice is DON"T PURCHASE the membership at all. You can get a much better hotel rate through internet booking, get much better service from other travel agent, and get much better hotel with the same money paid. I have filed a complaint to NCCC (national consumer complaints center) about this matter, and letter was issued to Berjaya was sent at 21 Mar 2011. But until now, I receive ZERO RESPONSE from them. You can see how "don't care" they are to customers. And you can find much more dissatisfied customers and complaints from this website http://bvcforums.forumotion.com. SO STAY FAR FAR AWAY FROM BERJAYA VACATION CLUB.

6 comments
Add a comment
P
P
patriena_82
MY
Aug 05, 2018 1:33 am EDT

Hi where can I find recent forum/complaint about BVC? My nights usually just expires as I can't book when I want to & there are now so little resorts to book from. Maintenance fee has gone up to RM 430 but quality of resorts are shocking. Just want to see what other members are saying. Thx

N
N
Navin Gopenatan
US
Jul 14, 2020 8:53 pm EDT

Very bad vacation club. Poor services and hopeless accommodations.

D
D
Danny Wong
US
Sep 21, 2020 8:22 pm EDT

The hope of Berjaya Vacation management is that the members will dropped their membership one by one. I dropped off when I had about 18 years remaining. They have no intention to keep the rooms in tip top condition. Don't waste your time conplaining. Some bathrooms with mould at the corners and furnitures are in bad condition. Don't buy if you are considering. If you had bought, so sorry. A few hotels are still clean, so book these few only if you can. Why stay in a substandard rooms 3 * when you can stay in 4 * or 5 * hotels.

A
A
Angela Thas
US
Jul 22, 2021 2:26 am EDT
Replying to comment of Danny Wong

How did you drop off? Did you write in to quit?

A
A
Angela Thas
US
Jul 22, 2021 2:26 am EDT

Is it possible to sue? BVC still wants to collect membership fees when there's a pandemic, and our cases are rising.

W
W
Wong KF
Shah Alam, Selangor, MY
Nov 12, 2021 7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

they keep chasing to pay for the maintenance fee with accumulated arrears. to give up this membership, is it ok just ignore the payment? can BVC suit us?