Barrhead Travel Service review: foreign exchange

I choose Barrhead travel in Clydebank to order my Swiss franks as they had the best rate on Monday 25rh June it was according to the teller I spoke to sitting at 1.19 i. The teller advised she would be ordering on Thursday for delivery Friday 29thJune.

I received a phone call from mark on the Thursday telling me the rate had dropped to 1.16 and asked if I still wanted to order I advised him yes I still wanted to go ahead.

I went to collect my Swiss franks on the Friday about noon but they had not been deliver yet they were finally in about 14.45 and I duly paid and got the franks. When I noticed I never received as much as I expected I asked the girl what exchange rate she had given. She advised the rate was 1.12.

I was not happy at this as she never informed me of the exchange rate before I paid for them and I also never asked as I had been told by Mark when it change so if it had dropped again I assumed I would have been informed.

I also thought you would get the rate it was ordered at please look into this for me as it has put me off using Barrhead travel for my New York trip in September.

Regards

Joan Mclevy