Barcode Giant
reviews and complaints

I am currently having a similarly bad experience with BarcodeGiant myself. When I realized that the scanner I ordered didn't suit my company's needs I contacted the BarcodeGiant for a refund. There wasn't any information about refunds in my order confirmation e-mail, which I thought was a little weird but nothing that I thought should be cause for concern at that moment. Looking back, that should have been the first red flag.

I called the company and requested a refund. I was told that the refund request would take a day or so, which I thought was a little strange but again, at this point, I didn't really think it was cause for concern. I waited a few days and noticed that I didn't have a return confirmation in my e-mail so I called again, was given the runaround, and then was finally reassured that everything would be okay and that the refund would be handled. This time, I received a refund request e-mail for the warranty I initially purchased but not for my scanner. I decided to call once again. This time, I was informed that someone mistakingly applied the refund to only my warranty and not to my scanner. They apologized and after some rather direct talking for me, I finally received a refund request for both the scanner and the warranty. Funny enough, this time, I received the e-mail almost immediately. Interesting right.

I mailed the scanner off and I thought it was done. At this point, a month had passed from when I first received the scanner to when I was finally able to return it. The company apparently doesn't cover return shipping which was annoying but the most important thing for me was that I return the item and get the refund. After I mailed the scanner off, another month had passed before my boss came to me saying that the barcode scanner refund never posted to the company credit card. I, once again, called BarcodeGiant where once again the employees seemed unsure of how to handle my situation. Apparently, the credit for my order was posted to their internal system, but they didn't submit the credit request to my company's credit card company. They never explained why they never submitted the credit to the credit card company.

After chatting with a representative for a few minutes, he reassured me that everything would be handled. Shortly after, he mentioned to me that the card credit was expired and that he was forwarding me to his supervisor. Before I realized what was happening, he had transferred me to his supervisor. I got his supervisor's voicemail and left a very detailed message, listing two telephone numbers and my e-mail address, making sure that I listed each point of contact twice so that he would be able to write it down.

A few more days passed. Nothing. Now we're 2 full months removed from the time I initially received the scanner. I called once again and explained the situation to a representative. He placed me on hold and moments later I was greeted by another voice. The representative had transferred my call without letting me know that's what he was doing. Classic. I had to re-explain much of the situation again to this new person, who I assumed to be a supervisor. He looked at my file and said that he saw a $27 credit posted to my account. Trying to remain calm, I told him that that was the cost of the warranty and that I also needed to be credited for the cost of the scanner which was $105. He told me he would have to call me back as he had to look deeper into my file. After letting him know about my apprehension to hanging up after all I've been through with the company, I reluctantly agreed to hang up and wait for him to call back. Lo and behold, 15 minutes later he did call me back and informed me that they submitted the entire refund to my credit card account. He also e-mailed me a receipt of the submission. The receipt is a plain white document without any company markings or insignia which is kind of weird. Now I have to wait to see if the credit is actually posted to my company's credit card. I'll know for sure in a few day's time.

All in all, at this point it seems like this company is a real company that engages in some rather sketchy/ borderline fraudulent business practices in order to keep people's money. I had no problems when ordering my item but when it came to trying to return it, it seemed like the company tried to do everything in its power to giving customers a false impression that their refund would be processed.

Bottomline, while this might be a real company I would STRONGLY suggest you take your business elsewhere.