ASUS review: Customer support

I made a complaint several months ago because I'm having trouble with my ASUS router and because when I called in to customer service they always brushed it off, I made a complaint to the presidents office. Zandrea from that office contacted me in a few days and said that she was going to be able to help me with the problem that I'm having, I was hopeful because I thought that she wouldn't blow me off and act like the people I contacted her office for. I was wrong I responded back to her email on September 20th and to this day I still have not gotten one question answered that I have asked. I have a serious issue that is causing me to not be able to configure my home router the way I would like to and when I pull the config file it doesn't match with how I have it set up. I can't edit the config file because I don't have admin rights for some reason and I need to get possession of my routers back. I purchased them for my home network and don't know why this is happening. Zandrea referred me after a couple of months to someone who claims to be in the tech department but his email is asusna.com and I can't find anything on that domain.