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I purchased a laptop for editing YouTube videos but I only used it a handful of times because I've been really sick, anyway I edited 3 YouTube videos uploaded one and left the rest but the next day the screen wouldn't come on and it wouldn't work with an external screen!
I contacted Asus customer service UK who said it needed to be repaired and collected it as an rma, they took it away boxes like new in its original box and protective packaging for it's return journey.. It came back a week later in a cheap thin white box with no protection and no fragile labels so it got crushed and now I'm left with a devalued laptop missing its box and a horrible keyboard imprinted on the screen!
I've emailed the service centre they said it arrived without a box so I said I will contact the police for a crime number as they basically said DPD must have taken the box..
That sounds crazy as I watched the lad put the laptop box in the red tray and he said it's absolutely fine, so the service centre basically chucked away or lost my box and that resulted it it being terribly poorly packed and ruined! I've contacted UK trading standards who are about to start legal proceedings under the trading of goods act or something but I expected better from asus
Desired outcome: I want a new replacement not a refurbished one because that's what you took away from my house and that's what I paid for!
