Ascendant Holidays
reviews and complaints

We feel like they tricked us, and we've been trying to get clarification on our purchase since June , but we still don't have anything concrete. We've tried reaching out to them multiple times, even going to their office twice, but they said they couldn't find our information and promised to call us back. However, we've sent them numerous emails and made several calls, and we haven't heard anything from them. We've had so many questions that we now want to cancel the contract.

We signed up for this in December , and they told us we would have unlimited weeks around the world for just $296.00. We also sold our week for 25 points to use in RCI, and they threw in a 5-day stay and cruise as a gift. In June , we contacted RCI, and it was a horrible experience. We couldn't use the points, and that's when we started reaching out to Ascendant. We discovered that the points would expire, even though the hotels were closed. They didn't extend anything or provide any clarification until December when the points were about to expire. We had to pay almost $400 to activate a gift that they knew we could use points for, but they didn't inform us until January. The website and what they told us were completely different, causing a lot of confusion. We're still waiting for them to clarify everything, and I have all the emails and paperwork to prove it. None of their advice mentioned the points' expiration. When I asked about it, they said the terms and conditions are suggested to change yearly.

This company, Ascendant Holidays, LLC, is a scam. They claim it's not a timeshare, but it actually is. They collaborate with two other companies, RCI and Worldwide Vacation and Travel, to deceive people. They lure you in with a "free vacation" to Cancun, but once you're in, there's no way out. They never informed me that I had to cancel within three days. When I tried to cancel through my credit card, they told me to contact RCI. However, RCI refused to let me cancel. It's incredibly frustrating because they charged me $15,000 for something I don't even receive. It's true, nothing in life is free. I've already lost so much money. I haven't even used their services yet. I booked a hotel in New York with them, but when I arrived, the hotel was closed. I called Ascendant Holidays, but they were of no help. They told me the reservation was made through Expedia, so I had to call Expedia to find another hotel. I wasted most of my day searching for a place to stay. Don't expect any assistance from these people. Once you're in, there's no way out. If you add family members or friends, they will also be charged. You have to keep paying off the debt, or else your credit will be ruined by the credit card company. This kind of business should be permanently shut down. I can find better vacations outside of this scam. I'm still paying off this debt for something I never even used. On top of that, I have to keep paying membership fees for Ascendant Holidays and RCI.

Doesn't even deserve 1 star! We were planning a trip in 2 months, and went to a Presentation. They ensured if we purchased that we would be able to use our points to book the trip we were planning. Here's an email I sent them to try and cancel, no luck yet!
We want to cancel, and I understand that there is a 3 day ROR policy, but we hadn't received the full terms of our agreement (the rci program) until yesterday.

We purchased the vacation club program on the stipulation that we would be able to go to Peurto Rico in January and hawaii in October with our points. We were given the vouchers. When they told us it took 30 days to activate, we asked point blank if we wouldn't have enough time to book our trips and they ensured us we would be fine. We tried everything in our power to get the rci membership early, to no avail. During the process we were ensured it would not be a problem and we booked flights for 16 family members.

There is now nothing available for us to book the trip, and can see we were most certainly miss-lead for the sake of sale. We now have to cancel and come out of pocket for our plane tickets, and are willing to make whatever stink necessary to make our voice heard. I'm contemplating even standing outside the sales
Office to share my experience with everyone I see about to walk in on my days off until this is canceled. I've spoken to multiple supervisors at RCI and they cannot do anything tog et us our trips.

UPDATE:

they have satisfied my wants and needs. They were easy to work with, I shouldn't have posted on here without speaking to them first. Very satisfied!

I won a free 4 day vacation on a radio station, they called me and said I won because of a keyword I texted a couple weeks ago. They told me I had to sit through a presentation for an hour and a half and pay a $99 registration fee to get the tickets. I was excited because I never won anything before, but I shouldn't have paid the fee. The presentation on Friday 03/18/22 was more than 2 hours and I ended up spending over 4 hours there. They kept saying it wasn't a timeshare and the benefits seemed good at the time. I was starting a new job that would give me a little more money. On 03/21/22, I couldn't accept the job and I knew I had 3 business days to cancel the package I bought, so I planned to go back to Ascendant Holidays on Tuesday 3/22/22 or Wednesday 03/23/22. I cut my kids' spring break short and drove 6 hours back to Orlando. I went to the business early Wednesday morning and told them I wanted to cancel because of my job situation and because I found out they were actually a timeshare. They said I went over the 3 business days because they're open on Saturdays and there was nothing they could do. Then a manager came in and said he wanted to help, so he reduced the $11,699 charge on my credit card to $5,454. I accepted because I thought I had no choice. I called the ComplaintsBoard.com and they said it's best to file a complaint. I also called the credit card company and filed a dispute, which is being reviewed now. I researched and Saturday is considered a working day, but I don't think it's a business day. I don't plan on using this program or timeshare. I feel like I was misled.

UPDATE:

The VP Mike *** contacted me and said I'll get a full refund and my account will be canceled. Please update that my issue was resolved and I'll be fully refunded.

On December 4, I won a trip through the radio and got a call telling me to deposit 99 dollars and attend a 2-hour presentation, which ended up being 7 hours long. During that time, they bombarded us with offers and benefits that were impossible to refuse, messing with our minds. Unfortunately, we realized this too late. They offered unlimited reservations through the RCI app, where our gifts and benefits would be, and even the ability to choose and plan our vacations and our children's vacations. They made us sign a contract that doesn't even make sense in order. They checked our credit and since we couldn't do it together, they did it separately, resulting in a debt of $4000 for me and $3000 for my husband. On top of that, they automatically charged my husband's credit card $101 every month for the next 7 years. They told us we would receive documents and information within 15 days, but all we got were the cards with the debt. Two months later, a guy named Maikol called me and gave me instructions, promising to be my personal agent who would always be available. However, when I tried to access the app, my name, account, gifts, and benefits were nowhere to be found. I've been trying to reach Mr. Maikol, but he's never available and doesn't return my calls. Yesterday, on July 27, 2022, I called for the last time and threatened to file a complaint and request cancellation of this terrible and deceitful contract. It's been over 24 hours, and they still haven't contacted me. I desperately need to escape from this nightmare, and I hope no one else falls for this unpleasant experience. It's all a complete lie, and we feel deceived. As time goes by and they continue to ignore us, they keep charging us. Moreover, we've checked, and their prices are higher, and the offers they promised are non-existent. How can they play with people like this?

Carnival is a brand name and should be ashamed. I got into a contract with this company under them Ascendant travel for an astronomical amount. The sales guy Frank drug me along for months stating he assist me with cancelation after I informed after less than 30 days we had misunderstood and needed to cancel. We had just lost our son less than a month prior and we're not in the best state of mind. Frank seemed to understand and stated he was going to help us but he didn't. He further helped us sign up for a credit card and put the entire 16,000+ on a credit card to trap us. This is so upsetting and heartbreaking.

My wife and I feel like we have been rob at gun point of $8,000 from this Ascendants Holidays. They have not kept none of their commitment to us. From the first time trying to book and this week trying to book a simple stay in Orlando for the family. They promise us a week free at Calypso Cay, which they no longer honor. It is now $730 for week stay. I ask them what did I pay $8,000 for, if I still have to pay you $730. It makes no sense for this company to continue to dupe people out their hard earned money. I wish I could do it all over. Never again will I trust anyone selling timeshares. I would love to get out my contract with my money back. I have not taken one vacation with them. Truly a sad case here.

My boyfriend and I purchased our package in October. Several months later, we were told that he could not be on my contract because we were not married. After going back and forth for weeks, we threatened to cancel the contract so they allowed him to stay on the contract. Also, I have attempted to book a vacation on multiple occasions but were unsuccessful because nothing is never available for me. During the seminar we were told that availability would not be an issue with their company which is a lie. In addition, we were promised 25 extra bonus points which is stated on the contract that I have. After attempting to book our vacation today, we were told that the extra points were not noted in our contract on their end. Therefore, if I wanted to travel for Christmas this year, I would have to forfeit my week vacation for 2022 and pay 799.00 which is absurd. BEWARE: THIS COMPANY IS A SCAM!

Antonio On Oct. 14,2021 my wife and I purchased a membership in Ascendant Holidays in Orlando. We were completely misled by sales and management personnel. We were pressured and coerced into purchasing this travel membership (which sounds more like a timeshare). We were led to believe that our membership was upgraded to a "Diamond" status for cruises which would give us higher discounts and perks. When contacting the cruise agent associated with them all they offered was a 10% discount. And, said they did not know anything about the Diamond category. Upon checking online we found better discounts than the 10% they offered. They promised a lot of "freebies" and after researching we find that we have out of pocket expenses, therefore, there is nothing free! This purchase was put on a new credit card costing us $14,075.00. We have just filed to dispute this fraudulent purchase with the credit card company before making first payment. Therefore, we do not want membership with this fraudulent, scamming and dishonest company.

They did a bait and switch on us. Not honoring what was promised. The room we stayerd in of the promotion offer was disgusting. We were told that they would reimburse our $1500 yearly maintenance fees on our time share and that they would keep the two units for their own use. We never received reimbursement for our maintenance fees. After 8 months of back and forth, they told us that the plan had changed and that they would only give us the $1500 in vouchers for travelling. We don't travel much so that would not be good for us. We finally got a call from an agent saying that we had to pay our monthly bill or cancel. We had to cancel because they refused to honor what they sold us. They kept the closing cost and additional miscellaneous funds (1,925.09. Finally they sent us to collection because we had not continued to pay the montly fee after we cancelled. We received a call from the same agent today and she stated she had the last word and would not let us speak to their legal department. They are keeping our funds and the collection agency that handles their problems will not remove us until Jan 10th of 2022. Not a professional way to do business. I would not recommend this company to anyone.

Hace apenas dos meses que obtuve la membresia. La verdad es que todos fueron muy amables conmigo. Pero cuando fui a la conferencia fui muy clara al decirle a las personas que me ayudaron (Frank *** y Milagros) que no queria incurrir en otra tarjeta de credit con un elevado interes ya que anteriormente habia tenido una mala experiencia. Pese a mis advertensias confie en ellos porque me parecieron muy buenas personas, tambien les comente que no queria tener otro bill de mas de $150 que pagar al mes puesto que estoy en la escuela. Al final ellos ignoraron mis peticiones y solo basandose en que mi esposo dijo que ibamos a interntar pagar el monto total en 6 meses el chico que me ayudo no menciono que la tarjeta que saco a mi nombre tenia un interes de un 24.74% despues de los seis meses. M e parece una falta de respeto que haya ignorando mis peticiones, a pesar de que se lo repeti en varias ocasiones solo basado en que mi esposo dijo que ibamos a intentar. Considero que su deber era mencionar que despues de los seis meses tendiramos que pagar esa elevada tasa de interes. Aunque pienso que omitio la informacion solo para que firmaramos los papeles.
Ademas de eso, hoy es el cuarto dia que he estado esperando para hablar con una representante y todavia no he recibido ninguna llamada.

Translated by ComplaintsBoard.com Representative:

It's only been two months since I got the membership. The truth is that they were all very nice to me. But when I went to the conference I was very clear when I told the people who helped me (Frank *** and Milagros) that I did not want to incur another credit card with a high interest since I had previously had a bad experience. Despite my warnings, I trusted them because I thought they were very good people. I also told them that I didn't want to have another bill of more than $ 150 to pay per month since I'm in school. In the end they ignored my requests and only based on the fact that my husband said that we were going to try to pay the full amount in 6 months, the boy who helped me did not mention that the card that he took out in my name had an interest of 24.74% after the six months. It seems disrespectful to me that he has ignored my requests, even though I repeated it to him several times just based on my husband saying we were going to try. I think it was your duty to mention that after six months we would have to pay that high interest rate. Although I think he omitted the information just for us to sign the papers.

On 2/11 I attended a travel club meeting with ***. I was coerced, manipulated, and highly pressured into buying their product. They called their services something other than 'A timeshare' so they can disassociate themselves with the bad reputation of timeshare companies. Felipe (my sales person) made this club sound very Extravagant, Luxurious and a No one else could beat their services and a great money saving deal. Felipe didn't want me to use my cell phone - stating that his manager wants me to have his full attention. They don't want you googling them to find out info on them. Pressured into buying saying that it's a onetime deal and only valid today and so he don't want me to think I'm not doing my job.
Holidays promised savings on hotels, condos, cruises, airfare and all their resort companies.
They gave examples of them going on holidays with their family using this product and so on. Not good offers. You can google and get better savings than what they offer. There will be higher savings if you are going to one of their resorts. This was NOT clear at the time of signing up. It's SO stressful. It WILL ruin your holiday and a lot of days afterwards. I wish I could go back and not have signed up for this scam! I wish I had thought clearly and identified this was a scam earlier.
I later told Felipe that I wanted my son to join our meeting and he said yeah, call him. I did & when my son (17) came Felipe was talking to & looking at him the entire time. Saying: "Yeah Bro, yo can charge your friends for a trip and put the rest in your pocket. You can get your money back from your trips by charging your friends a price. Yall can refinance with a Co. called *** - they will refince yall for 12 months for the amounts of the credit card." He gave us business cards pertaining to NOT the travel co but to his own businesses in which he does night club parties, sells real estate and even gave us names to businesses to he his or would be at associated with that evening. "Make yo money bro" and looking at him the entire time after he came & not acknowledging me after that - like he has the $$$$$ to come up with this.
Felipe took us to a wall screen computer to pull up these low low fees or hotels and resorts - which LOOKED GREAT but after I got home I pulled up the same things on Priceline, Hotels.com and Orbitz and found cheaper prices. I am not gaining, I am MOST DEFINITELY LOSING! Nothing in this is free and you pay for all travel, trips, hotels and resorts. So I am paying them lots of money for something I can do for free and come out way cheaper.

I want out of these contracts as I have funded these thru RCI Elite Rewards - Barclays Credit Card Company ($5600. and Upromise World Mastercard at $92.75 a month for price of @ 4475.00 + 1125.) = $11,200.
I am at this time sending disputes to FL ComplaintsBoard.com, FL Attorney General's Office, ***This company has/have several different addresses listed when you google them. They have 32 complaints with the ComplaintsBoard.com - which you can't read them or because it stated that they were in the process of changing their name. There's other sites that have disputes on them if you google *** Disputes.
This is a SCAM & I don't want to be any part of it and as of this day and I want to be remediated from this company and further installments and billings as well.
PLEASE CHECK THIS COMPANY OUT. THEY MANIPULATED MY SON AND I INTO THIS SCAM, FRUAD, SCEEM.

My husband and I bought a "vacation" package from Ascendant Holidays on June 19. They promised us trips, bonuses, discounts and more which is a lie. We were unable to access the RCI Portal. We called several times and we have all the records to prove this communication. We had to pay the initial amount of money of 2,610.00 plus 277.00 each month that already adds an additional amount of 1,108.00 of monthly fee and from the beginning they lied to us, telling us that we would receive an original Contract which we never received and the only draft that we have nor It even mentions the name of the person who sold us the membership. Copies that do not have a sequence of pages and this creates many questions. Our membership would cost a total of $ 14,850.00 with promises that were all lies. They told us that with this membership everything would be much cheaper and that we could save more money, which is a lie. It costs a lot more to use this. We have not used the points yet because everything is so expensive that it is out of our budget. We check several travel pages on the Internet and it is much cheaper to book with them. This is like giving away our money to people who only know how to cheat. We feel like we were cheated on and we just want to get out of this contract. We have been paying monthly and paying on time and in full for nothing because we have not been able to use this service since it is too expensive, when they told us that it was to save money. We have to travel according to their conditions, which is not fair to us. We would like a refund and cancellation of our contract. We spend so much money on something that we have not used and that we believe we will never use because of how expensive it is. Hope someone can put an end to this kind of scam. We are honest people aged 60 and 56 who have worked very hard to have our savings for old age and I think this is not right. We only hear lies from these people and now without any benefit in return. We just want a solution to this situation. And please stop fooling and scamming people. Mi esposo y yo compramos a Ascendant Holidays un paquete de "vacaciones" el 19 de junio de 2021. Nos prometieron viajes, bonificaciones, descuentos y otros lo cual es mentira. Se nos hacía imposible acceder al Portal de RCI. Llamamos en varias ocasiones y tenemos todos los antecedentes que prueban esta comunicación. Tuvimos que pagar la cantidad de dinero inicial de 2,610.00 más 277.00 cada mes que ya suman adicional la cantidad de 1,108.00 de tarifa mensual y desde el principio nos mintieron, diciéndonos que recibiríamos un Contrato en original el cual nunca recibimos y el único borrador que tenemos ni siquiera menciona el nombre de la persona que nos vendió la membresia. Copias que no tienen una secuencia de páginas y esto crea muchas interrogantes. Nuestro membresía tendría un costo total de $14,850.00 con promesas que eran todas mentiras. Nos dijeron que con esta membresía todo sería mucho más económico y que podríamos ahorrar más dinero, lo cual es mentira. Cuesta mucho más usar esto. Aun no hemos usado los puntos porque todo es tan costoso que está fuera de nuestro presupuesto. Verificamos en varias páginas de viajes en Internet y nos sale mucho más económico reservar con ellos. Esto es como regalar nuestro dinero a personas que solo saben engañar. Sentimos que nos engañaron y solo queremos salir de este contrato. Hemos estado pagando mensualmente y pagando a tiempo y total para nada porque no hemos podido utilizar este servicio ya que es demasiado costoso, cuando con engaños nos dijeron que era para economizar. Tenemos que viajar según sus condiciones, lo cual no se nos hace justo. Nos gustaría un reembolso y la cancelación de nuestro contrato. Gastamos tanto dinero en algo que no hemos usado y que creemos, nunca usaremos por lo costoso que es. Espero que alguien pueda terminar con este tipo de estafas. Somos personas honestas de 60 años y 56 años que hemos trabajado muy duro para poder tener nuestros ahorros de cara a la vejez y creo que esto no está bien. Solo escuchamos mentiras de esta gente y ahora sin ningún beneficio a cambio. Solo queremos una solución a esta situación . Y que por favor dejen de engañar y estafar a la gente.

My husband has contacted them multiple times in the past year to cancel membership due to financial hardship stemming from a work accident and they refuse. They have told him the only way out is to sell it to someone. They will not cancel. We will be contacting a lawyer if they do not Cancel immediately.It is a company that offers misleading and ambiguous information to its clients. We were offered false selling points, omission of vital information, and poor management practices, highlighted by the slowness of processing pertinent and necessary information, regarding essential benefits. For these reasons, we want to cancel our membership effective immediately.

While in Orlando during the the first week of December . We were introduced to Ascendant Holidays by a representative at NU Car Rental. We listened to the sales presentation before going upstairs to sign paperwork. During signing (we were told was being recorded), the lady seemed nervous and was disorganized. She looked at her phone and was rushing. First thing she said was, "if there's anything wrong and you're unhappy with anything, let's resolve it internally." That statement in mind, we asked her to confirm what a Sales Manager mentioned earlier. We asked what would happen if we were unable to fulfill the obligations due to unforeseen circumstances. Sales Manager said we'd be able to cancel/terminate the agreement. She seemed uncertain - which was alarming. At that point it, it was after 6 PM. We arrived there at 2:30 PM. We had to head back to the hotel due to an emergency and did not complete sign up process. Later that evening, we sent a text to the Sales Rep letting him know we'd be there the following morning. We arrived at 9 AM the following morning. We met with the Sales Rep and informed him we made the decision to NOT proceed with purchasing the vacation package for the following reasons: 1. 16% interest rate was too high, and 2. there was a conflict between what the lady told us vs. what Sales Manager mentioned regarding terminating the event of the unforeseen. We went back upstairs and spoke to the lady's manager. He acknowledged our concerns and accepted our decision to not proceed with the purchase. He mentioned all paperwork would be shredded and had not completed the process. Mixed with our paperwork was another customer's drivers license (alarming). We left assured everything was cancelled - with no copies of paperwork presented to us. Three weeks later, we received Credit Cards from Barclays Bank and then an invoice. This is fraudulent and will be reported to the FTC. Barclays Bank is aware.

This company is conducting business in the most fraudulent manner possible. My partner and I signed a contract with Ascendant Holidays on 2/16. What was supposed to be a "congratulations, you've won a free trip for two to Jamaica" turned into two years of being harassed, NO TRIP TO JAMAICA, and thousands of dollars wasted on empty promises. Ascendent Holidays makes sure that when they offer you the "free trip" they force you to come into their place of business so they can place you in a hot room for literal hours hankering down on you about why you should give them your money. It is virtually impossible to get the one trip you came for without signing your life over. We put down nearly $3,000 the day of (of which we have not seen a single penny go to our "investment"). We paid hundreds of dollars towards nothing thereafter. When Covid hit a MONTH later we called into have our contract cancelled after coming to the understanding that not only would we not be able to travel to Jamaica for free as promised, we wouldn't be going anywhere for a very long time. They denied the cancellation but knocked almost $5,000 off our contract. Which tells me they are more than capable of taking matters into their own hands if they see fit. We then had to call in several times when they'd take extra payments without authorization. We were locked out of our accounts at one point and had to call in several times to get access. Let's be clear: Ascendant Holidays DOES NOT take out loans to cover the cost of anything on your behalf, meaning-you are quite literally paying "money owed" to no one but them for services YOU WILL NOT RECEIVE. They don't lose any money or sleep canceling these contracts they impose on people. I want my contract completely cancelled & their remark removed from my credit report. They're lucky I'm only asking for a cancellation and not a complete refund. If this issue cannot be resolved I will be taking legal action.

Ascendant Holiday's initially told me my loan would be for $9,075 but had me put a down payment of $4000 that they said at the time was mandatory to start the membership, looking at my receipts this was an addition not a down payment. On Thurs Jan 20th, I received a call from the member service representative saying that one of my "gifts" was supposed to be a 5% discount on the principle which according to him was set to expire 30 days after the purchase. We didn't have our initial phone call until AFTER 30 days so he then said that after that initial phone call he was able to "clear it:" with his manager to give me a 10% discount on the principal as long as I could pay it all off right there and then. This right there started to worry me because what company misses the initial phone call and then asks for all the money at once. I know I was tricked, and it was my fault for not verifying this companies' legitimacy but at this point I would just like to be done with it and I attempted to do so. During the sign-up process they continuously changed documents and asked me to sign new ones, the two-hour brief ended up taking the whole day. I have the contract with missing pages probably because they kept bringing out new papers for me to sign taking them back instead of doing it all in one sitting. I asked why I signed the same page twice and they said the first was outdated. When I called today Jan 22nd to cancel this membership someone answered the phone never mentioned who they were and then placed me on another 20 min hold just to transfer me over to a guy named "Biaz or Diaz *** who told me that I cannot cancel and that if I want to cancel that I have to pay them all $9,075. He continued to say that I would have to email "them" saying I want to cancel, when I asked him who is he to as "they" he said "correspondence" I would just like this cancellation of membership that I never used and be released from this "contract".

While vacationing for my boyfriend's birthday in March, we were approached by a representative of Ascendant Holidays, LLC while trying to finalize our rental car purchase. We were invited by this rep to hear some more info on the program this company offered. While attending our informational session at Vista Cay resorts in Orlando, our guide Ryan expressed how the program worked and began to really win us over. The first question I asked our guide was if a credit check was involved and he quickly stated "we just do a soft credit check which should not impact your credit". I asked this question because my boyfriend and I were planning on moving in just two months and did not want our credit to be impacted in any way. By the end of our tour and after agreeing to a deposit of $500, my boyfriend and I both received a hard inquiry notification from Credit Karma warning us that Ascendant Holiday's has actually done a hard credit check after they said they would not. We expressed our dissatisfaction with how we were advised this would not happen but our contracts have already been signed. During our tour and contract signing, we were advised as well that we would not be able to utilize any features of our package until after our deposit has been successfully paid off with 6 consecutive monthly payments. After successfully paying off our deposit in 6 month's time, we waited for an additional 30 days to receive our username and temporary password for our RCI account. Immediately we attempted to book a birthday cruise for my boyfriend for March 2022. We were advised that if we booked a cruise for that time period, there was no guarantee that we would be able to actually sail given the current state of the Coronavirus Pandemic. We decided not to risk it and reached out to our Sunset Limited partner to utilize our annual Cancun, Mexico resort stay. Again, we were met with obstacles surrounding book dates in the month of March and even December 2022.

Deplorable doesn't even begin to describe my experience and the treatment I've received from Ascendant Holidays. They blatantly lied to me and told me this was a "vacation package" that allowed me to travel more affordably. Not once was it ever mentioned that I would be getting involved in a timeshare. They made vacationing seem so pleasant and easy and it has been everything but that. After they lied and manipulated me into becoming a member was when reality hit. I ended up with an exorbitantly high mortgage and membership fees. What's so upsetting is I've been diligently paying these, despite my immense frustration, and have never been able to utilize a single service of Ascendant Holidays'! They are very aware of my financial situation as I've been reaching out to them for months. Every time I get in touch with someone, they offer no assistance whatsoever, or, hang up the phone during our conversation. It's no surprise that a company that so easily lies to people wouldn't want to take responsibility for the turmoil they cause. The most upsetting thing I've had to endure - outside of the lies, manipulation and inability to use any of the services, is the fact that Ascendant Holiday has been stealing from me. I have been calling for months to stop auto payments and they stopped charging my checking account to turnaround and charge my emergency credit card, which I never gave them authorization to do. So not only have they stolen from me, but the money they've stolen was specifically for emergencies, not for vacation needs. When I finally got Eddie from financial services to stop charging my credit card, they sent a nasty email stating they'll be adding on penalties and fees. How gross can a company be? Nearly $8,000 has been wasted with Ascendant Holiday and I truly cannot afford to give up another dime. I am in need of a response that includes an actual resolution releasing me of this arrangement, and not an explanation or excuses for their misdeeds.

Me and my wife attended a meeting with ascendant holidays. We sat down with a sales rep to discuss what they called a chance of a life time. It started off with him saying how would you like to take a vacation anytime, anywhere you like. As you would expect we were intrigued by the idea. I told him that I was pretty capable & well versed when it came to finding sales for vacation. He then proceeded to show us all the exotic locations & hotels he personally stayed in. He even went in and showed us pictures of his brother and his wife enjoying these lavish locations. But what we would soon find out is that this is where the misleading begins. We were led to to believe that these exotic locations where available for immediate booking and at way lower price than booking on our own. We were shown island and US destinations with "five star" ratings. After the lengthy presentation the sales rep brought over his manager to speak to us when he noticed how unresponsive we were. His manger then begins his own line of script and through tactical empathy works on our reluctance. He would say okay where would you guys like to go and callouts Aruba. Showing us pictures of himself in Aruba from his phone then on the large screen he showed us additional vacation spots, such as Jamaica & Greece. After I signed up for a new credit card to give them a down payment we thought we had a good deal. When I logged in I quickly realized the bait & switch. We did not see what we saw the day of the meeting. The locations that were paraded in front of us during that time were not available at as an option and by no means 5 star. We were shown all-inclusive deals but when we called a particular resort in Mexico to inquire I was shocked to find out about all the additional surcharges and daily fees. I cross referenced the actual resort website prices and they were much cheaper. The caliber hotels they displayed in the presentation were nothing like was featured on the site. 2,-3 star hotels

I went to the ascendant Holidays meeting because they had called me that I had won a week stay & that for me to claim I needed to go, I went w/o knowing I need to attend a 2 hour presentation &if i wanted to claim the week stay i needed to stay, i should of left, but i was like lets see, it ended up lasting like 5 hours, & yes everything sounded good, & I caved In after they gave me a plan that was in my budget @ the time & I remembered the guys coming over making me signed papers over and over because he kept filling them out my name wrong and needed to correct it, I didn't see much of it, but after reading the complaint I can see that is a scam and a trick they use, I called to cancel before the month had ended and was told the person who handle that will call me back, she didn't, I sent her &email & didn't respond, I had to cancel because I was involved in automobile accident, and now my budget had gone out of control with the accident& I even told her in the email if you need me I can sent pictures police report no reply, I called back she wasn't available that she will call me back but that she had received my email. She called me later that evening and said that cancelation period was only 3 days which I explained no one mentioned that to me, but that I really need to cancel & needed a refund on the $400 deposit, she said that she forwarded my email to the cancelation department but that my deposit would not be refunded, I asked to speak with someone in the cancelation department and she.said they don't take calls that they only review the email sent by them &that they will notify me, I said how.long, she said she did not know as it was in order of them receiving the email, it's has been about to week no reply they don't answer my calls. I checked online to see if there was a cancelation department for the company and started seeing all the complaints and specifically about the trick about having them sign different papers. That's why I'm doing complaint

On 4/20, after 6hrs presentation, I updated my Holiday lounge membership (purchased 9 at $15,000 with $199 renewal fee) to Ascendant membership (purchased at 14,950 with $49.00 renewal fee) with the promise I will keep my $994.05 credit with Holiday lounge. Ascendant did not include the $994.05 credit with Holiday lounge on the contract (even though I asked multiple times) because the reprep said on camera I will still have the credit because I will still be part of Holiday Lounge. He said both companies are under the same umbrella. Ascendant gifted 25 RCI points, 5/4 nights at Vista Cay, 2 Flight tickets and $500 travel voucher to anywhere on camera and contract. In 6/21, I called Holiday Lounge to book my trip with my $994.05 credit. They said I no longer had the credit because I cancel my membership. I explained I did not and how I received the credit because they canceled my trip because of covid in October . Holiday Lounge said I needed to called Ascendant because they canceled the membership. I called Ascendant and spoke to Karla, she said she will investigate the claim and get back to me. In the same conversation, I explained I was struggling to make payments on the membership. Karla created 1 pg addendum stating I was paid in full with $11,865. I called and sent emails about the $994.05 credit from Holiday Lounge and no response from Ascendant. On 8/8/22 Michael from Ascendant called to discussed me redeeming my $500 travel voucher. He said I need to pay $389 for 25 RCI points, book vacation(s), and pay RCI fees. I asked what was the purpose of the voucher. He couldn't answer and offer to lower the fee to $249 for the RCI points. I said no because that doesn't make sense. I asked for my addendum contract. He said he couldn't provide and a manager will call. In my opinion, Ascendant is a scam. They charge a purchased price and asked for membership but do not provide a service. They used 3rd party who required a membership as well- Need Refund

On 4/1/22 we landed to Orlando and two days after that's when we went to meet you guys when it actually took somewhere between 5 to 6 hours. As soon as Sal started talking to us about needed financing we asked if this would show up or affect our credit. He wasn't sure so he got his higher up which was Donald, He ASSURED us 100% that it would not affect our credit or our ability in purchasing a home this year. We went back and forth with him at least 3-5x asking this. He told us that it would just show as a inquiry and that's why we chose not to get the financial help through them, went through our bank and put down a down-payment to pay monthly. Through text on 5/27/22 he assured us that he started to talk to someone about us wanting to cancel and that corporate would handle it which never happened, we did not receive a call. The last time we heard from him was 6/3/22 where Donald said for me to check with our loan office if it would effect us from buying a home. After consulting with our loan officer he said this is a major purchase, he advized us to cancel immediately. Donald then tells us to go on our credit app and dispute their account from our credit report. We did this and the dispute was denied. After, Donald became really distant not replying to our text and hasn't updated us on any information regarding canceling our membership. We call Kate at*** ext 1063 on 6/14/22. She told us to write a detailed email about everything that has happened to us and that it would be reviewed and a refund would be returned in the way we have been making our payments. I have been calling every week for the whole month of june and july to get an update and eveytime they say someone will reach out to you and noone still hasn't . It's AUGUST 1ST and they're still taking money out of our account. All of this was said before signing. They understood this and They lied and manipulated us. We would like a full refund and to remove this from each of our credit reports.

On 09/19 my husband and I arrived at Ascendant Holidays, to claim a freee trip that we won on radio. Everything sounded so wonderful! After seeing the facilities and listening to a talk for more than 3 hours, the manager M Suarez tricked us through promotions and gifts like cruises, RCI, all-inclusive resorts in the Caribbean, sign a contract with offers that to this day are not true!We asked Mr. M on several occasions, if the offer of payment would have any impact on our credit report since we plan to buy a home, to which he assured us it won't affect. However, in October I received the unfortunate news that the company MONTERREY FINANCIAL SERVICES requested a "PERSONAL LOAN" for an amount of $10,688 authorized by Ascendant Holidays, a loan that we never authorized and that effectively had a high impact on our credit report. In addition to the above, Mr. M assured us that after 6 payments, our interest rate would drop to 7%, but after almost 1 year of paying more than $4,000, nothing has changed. I have called them multiple times since October, emailed them and have never gotten a response regarding this issue. We were promised the best prices for the vacation with a price match guarantee with an extra 50% off, cruises traveling in suite at basic cabin price (even when I called the cruise operator they asked me for the name of the person who said this because it is not true and multiple clients have mentioned this lie to them that Mr. M is responsible for telling. I have found cheaper prices on the actual resorts website as well as other booking websites thousands of dollars cheaper and the variety of resorts and hotels they offer on their RCI website are never available when I log into my profile! Due to the deceptive and dishonest sales tactics that were used to secure the sale, we respectfully wish to be refunded all money we have paid to date 06/16/2022, $4,326.19, remove any personal credit we never authorized, and cancel the contract.

May 9 I received a call that I had won a 4 day trip for $99. The catch was I had to attend a 2 hour presentation. May 23 my fiancé and I attended the presentation at Ascendant Holidays. The salesman explained the vacation membership and told us several times it wasn't like a timeshare and we could cancel anytime. We decided to purchase the platinum package. We asked the sales manager about canceling and were told once again we could cancel at anytime. I got approved for $11, 7000 that was applied to a RCI credit card. I was told my payments was $117 month and interest free for the first 3 months.I was told by the sales manager to contact her before 3 months and I could get a year interest free. She texted me her number. May 3 I was contacted for my welcome call. June 2 I called Ascendant Holidays to cancel my contract due to the fact I was joining the military. I was told to email my member service representative explaining why I wanted to cancel since it was after 3 days for him to send to a higher up person. I explained to him I was told I could cancel at anytime. I emailed him June 7 stating I wanted to cancel my contract. I was contacted and told I needed to be more detailed. June 12 I sent a more detailed email only to be denied cancellation. I was told going to the military wasn't a good enough excuse. I was livid because I was lied to. June 17 I made a $800 payment well before the July 5 due date. I got my July RCI statement and was charged $158.46 interest. July 11 I texted the sales manager about the interest charge and she replied back she would show it to the financial department. Since I didn't hear back from her I contacted Ascendant Holidays July 25 and was told to email the service representative which I did. August 4 I sent another email stating my monthly payment went from $117 to $257.46. I contacted Ascendant Holidays August 9 and was told it was sent to RCI. I have been deceived and lied to twice. I just want out of this contract and a refund.

I purchased a product from Ascendant Holidays on 12/13 for $13,025. Shortly after our purchase, I learned that we received only 25 points, while we were told, & our documents seemingly indicate, we would receive 50. We spoke with our Sales Rep., & after not hearing back from his Director/Member Services, conceded. In August, we learned that our points would expire in January. For roughly the last 2 years due to the global COVID-19 Pandemic, our travels have been severely limited for our safety & the safety of others. My husband is a doctor who works directly with COVID-19 patients & we have made the greatest effort to stay safe for the safety of his patients, too. We were never told our points would expire within a year. We reached out to our Sales Rep. & Member Services several times, beginning in August, & never hear back from anyone. On 10/18, I called Member Services, again. The rep. apologized for the lack of responsive & told me he would take care of the matter & get back to me the following day. I never heard back. On 10/20, I called Member Services, again. The rep. told me that our points were "gifts" by RCI (a "fact" once again never made aware to us) that expire within a year. We also learned we could no longer use our points for Cruises (a major selling point for us). We feel lied to, misinformed, & manipulated. I asked how it could be possible that points were expiring given the global Pandemic & travel restrictions? The rep. replied, "The Pandemic only lasted through 2020." I was left speechless. Since 2020, the US & other countries have continued to be rattled by the Pandemic; travel restrictions & CDC recommendations against travel still apply, impacting leisurely travel. This rep., & frankly the company, dismissing such fact is truly unbelievable. Considering the above, as recommended by another rep. I spoke to, I emailed the company on 10/25 to request a refund. I sent a follow-up email on 11/1, & I still have not received a response.

Got an offer for a 5-7 day stay at a beach if we attended a 1 1/2hr presentaion. we went for the presentation and after 8hrs with juan and his boss we signed under pressure on June 18,2020. My husband and i just wanted to get ouof there, because we kept telling them that my husband was diabetic and had not eaten since breakfast.They told us our payments woul be $149.00 for 7 yrs at 0% interest. They did tell us that the membership fee was $50.00 every year and we would have 86000 point to use.After a loan person came in for us to sign they handed me documents with a loan with interest of 19.99% i said I would not sign that, because Juan and his boss said it would be 0%. The loan officer called Juan and his boss and explained to them what i had just said. they mentioned that the 0% was only for 6mths.I told them i didnt want it then. They called the owners son (supposbly)and he explained he could have the company give me a loan for 10.99% for half and that after the 6mths since i have great credit i could transfer that balance to a 0% credit card of my choice. At that point my husband was feeling light headed, so i signed just to get out of there. The next day my husband tried to get on their website, but couldnt because we didnt have a username or password. we called on the 19th which was a Friday, and the customer service rep could not find us on their computer. She said because it was Friday and we had just singed on thursday to call back Monday the 22nd. when we called Monday another rep said that someone would be the one to call us with that information.again we waited. while we waited i read the contract and notice we only had 3 days to cancell. I feel that is why they wait until those 3 days to cancell to give you the username and password.on June 26 Alva called us explaining all the benefits. again told her we didnt have username, she said wait a few days more. she told us that we had to pay $199.00 registration fee when make a reservation which we were not told. cc.still charged me 19.9 Account_Number:

I am not satisfied with the poor customer service we received from Ascendant Holidays, and we were refused assistance during the pandemic outcome. My wife and I were pressed to purchase the Platinum package by 2 sales reps, a sales manager, a financial advisor, and the owner on February 8. Due to the Covid-19 Pandemic, we have tried to cancel many times. We were informed that there was no way to cancel, even though we were affected with loss of income and we are not even able to travel to the places we want to go outside of the US due to Covid restrictions and policies. My wife and I can't afford the payments, and we weren't offered any sort of relief or exit options. We were informed that the only way to get out of the membership is to pay off the remaining $15,000 balance. We were also just hit with an annual fee of $200, and we were never informed of that. I spoke with Mary on 12/2 (our customer service rep who later introduced herself as marketing promotion), requesting to speak with upper management or someone that could assist us with cancelling. She first gave us a quick answer that her manager wasn't available, then she started to talk to someone next to her and claimed that he was IT support. She put me on hold, then a guy named Eddie (who was the IT guy that Mary was speaking with in the background of our call) randomly picked up the phone. He did not introduce himself as to what his role was to the company and why he was speaking with me because he had NOTHING to say about our account or assisting us, and just informing me that there wasn't anything they can do. We were never informed that we were going to be transferred and he quickly stated that there wasn't anything they could do to assist with the situation. They did not want to transfer me to someone that could give me clear information or assistance. We were not offered an exit option, a cancellation option, nor any kind of relief. The service with this company is unbelievably terrible. We do not feel safe travelling, nor can we afford the payments. We do not like this company and how they treat my wife and I. They are extremely difficult to work with and will do all they can to turn you away, even with a quick lie to avoid assisting us. We are not satisfied with this company because they are extremely misleading. This company has been nothing but problems. We would like to cancel our contract and get our refund since we have not used this program once.

Misleading sales and advertising practice. Due to Financial Hardship created by Ascendant Holidays Contract #*** Contract #*** Due to Financial Hardship created by this Vacation purchase Im forced to cancel my Membership. We decided to purchase our membership while on vacation to Orlando on October 17th. We expected to use the membership for pleasure travel due to my wife losing her job due to the Coronavirus pandemic it has created a hardship in our finances and we are not able to afford the membership at this time. Aside from my wife losing her job and creating a financial hardship we are not thrilled regarding the membership and what was promised. We were promised that we will be saving money while using RCI to make reservations to international locations as well as domestic travels. While doing research we concluded that most Caribbean islands resorts require a mandatory all-inclusive fee and the cost for an all-inclusive fee plus hotel and mandatory booking fee we will be paying more money than using any other vacation search engines. The differences in prices were between $450-1,000 dollars more than what *** offers. The main reason why we purchase Ascendant membership was to save money, travel more often, and have many options at the tip of our fingers. The information presented to use back on October 17th was misleading and does not meet the same information as stated on RCI nor on the agreements we signed. By not being able to purchase vacations at a discounted price as explained to use we do not need this service nor are we interested in continuing to pay for just a membership. We were promised a welcome package from RCI to have been delivered within 30 days of the purchase now it's been over 75 days and we still haven't received the package. This is very unacceptable as it stated in our contract that we will receive the package and now we are going on 75 days and still nothing. We were also told that we will be able to use our membership within 7 days after purchase we haven't been able to activate our membership due to no package being delivered. We signed a contract with Acsendant Holidays on October 17 Due to undisclosed information, we wish to cancel our membership with a full Refund. We signed up for a platinum Ascendant Holidays membership on October 17. We were given a lot of information and promised many things by agents we spoke to. After 3 to 4 hours of promise making we agreed and signed the contract. Initially, we were excited. They sent us home with a catalog of affiliated resorts we had access to. From there forward it was consistent battle to get in contact with anybody for help accessing our membership . After 60 days of nothing I decided to call and ask for a refund, I was asked to send this request in writing by email to the concierge Michael, this email was sent on December 7 today is January 5 and I still haven't heard back from anybody in regards to my request. We were not given sufficient information to make an educated decision on October 17 when we were pressured into agreeing to sign up with Ascendant. The information just keeps trickling in, and it is not what we were initially presented! We paid $14,820.50 in good faith, to a company we no longer wish to do business with. It is a company that offers misleading and ambiguous information to its clients. We were offered false selling points, omission of vital information, and poor management practices, highlighted by the slowness of processing pertinent and necessary information, regarding essential benefits. For these reasons, we want to cancel our membership effective immediately, and to receive a full refund of the money we've paid

We signed a contract with Acsendant Holidays on August 8. Due to undisclosed information, we wish to cancel our membership with a full Refund. We signed up for a platinum Ascendant Holidays membership on Aug. 8, 2020. We were given a lot of information and promised many things by agents we spoke to. As we said no, a higher level person would come and offer more benefits. After 3 to 4 hours we agreed and signed the contract. Initially, we were excited. They sent us home with a catalog of affiliated resorts we had access to. We received our user password and login information on Aug. 20. We logged on and realized that this information was only for the $399 vacations we had access to, not the RCI points we were also promised. On Aug. 22 we had a phone conversation with an agent who couldn't verify the number of points we were promised. When she was going through our file, she mentioned that we were gifted a platinum membership. We were told that we paid extra for this! We asked about an extra 82,000 RCI points we were told we received. She didn't know about this. Later, she was mentioned the Calypso Cay benefit we had. We said we were not interested in this. She said we could trade this in for 82,000 points and that is probably where the extra points came from. We were never explained any of this during our initial meeting! She had no way of finding out how to see how many points we had, as we would receive the needed information in a letter, by mail, sometime after Sept. 7! She couldn't tell us how many points needed to book a room. Although we asked, during the initial meeting, we were told not to worry about it. We had an abundance of points. She did mention that we would have to pay a reservation fee of up to $199 on reservations we made. This information was not disclosed earlier. We were also told we had to pay a $50 cruise renewal fee on Jan. 1, even though we will not have an opportunity to cruise in 2020! Additionally, we were initially given false information on cruise discounts! I told the agent that we were receiving conflicting information, and wanted to speak to someone about canceling our membership and receiving a full refund. She said we couldn't do that. She finally said that we should send a letter requesting this to her. We did this on Aug. 24. On Aug. 26, another representative called to give us a tutorial on how to access our $399 holidays. She couldn't help us with using the RCI points. After many questions, we learned that these holidays were not provided by Ascendant Holidays but a separate company called Vacancy Rewards. We were led to believe that they were the same company. As of yet, we still have not received necessary information to log into Ascendant's program accessing our RCI points. We are apprehensive as to what we'll "find out" next. We were not given sufficient information to make an educated decision on Aug. 8, when we were pressured into agreeing to sign up with Ascendant. The information just keeps trickling in, and it is not what we were initially presented! Today's agent did give us a number, which we hadn't been given before, to call Ascendant's customer service dept. when I said we wanted to cancel. I called and briefly explained my frustrations and desire to cancel our membership to an agent. She transferred me to a higher up authority, who was busy, but I was promised that he would call right back. We never received a phone call! We believe we moved as quickly and responsibly as possible, in light of the obvious lack of information we had initially received. We paid $16,075 in good faith, to a company we no longer wish to do business with. It is a company that offers misleading and ambiguous information to its clients. We were offered false selling points, omission of vital information, and poor management practices, highlighted by the slowness of processing pertinent and necessary information, regarding essential benefits. For these reasons, we want to cancel our membership effective immediately, and to receive a full refund of the monies we've paid.