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Armstrong World Industries, Inc. Logo

Armstrong World Industries, Inc.

P.O. Box 3001
Lancaster
Pennsylvania
United States - 17604
Customer Care
Phone:1.717.397.0611
 
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Armstrong World Industries, Inc. Complaints & Reviews

Bruce Flooring - Flooring delaminating

Posted: 2013-08-03 by    Bruce Flooring
Complaint Rating:  0 % with 0 votes
I bought 1040 sq ft of Bruce engineered wood flooring with a 25 year warranty. After 12 years the flooring is falling apart--even the two extra boxes that have been stored and never installed. The BPI sales rep and regional manager performed an on-site inspection and took flooring samples. Corporate...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Bruce Hardwood Flooring - This issue would not have been resolved

Posted: 2011-11-23 by    Jeanne
Complaint Rating:  100 % with 1 votes
In July 1998, we purchased Bruce Traffic Zone Laminate flooring (in a light Maple color) for our kitchen/dining room. Last October (2002) we noticed that the flooring was turning green where the sun shown on it. We had kept a box from the flooring along with our receipt that showed that there...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Bruce Flooring - North Carolina - Exotic Walnut Laminate Flooring

Posted: 2011-08-31 by    B Booker
Complaint Rating:  0 % with 0 votes
My husband and I purchased Bruce Flooring Exotic Walnut Laminate for 6 rooms/halls in our home, and installed it ourselves. We loved the flooring for the first year. Now, only 3 years after installation, the floor looks horrific. We are careful to use only the recommended cleaning products,...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Retail Stores

Bruce Hardwood Flooring - Connecticut, Norfolk - Bad Fumes from flooring

Posted: 2011-05-23 by    Markh3842
Complaint Rating:  100 % with 3 votes
I bought and installed Bruce pre-finished hardwood solid oak flooring. This product was bought a Home Depot about two years ago. The first year the smell was expected since it was new, now after two years we both are now getting headaches and have to leave the windows open all the time. Bruce...
Complaint comments Comments Complaint country United States, Connecticut, Norfolk Complaint category Building, Construction

Armstrong World Industries - Terrible service

Posted:    Nataly
Complaint Rating:  0 % with 0 votes
After 2 weeks of installation, my flooring began to show problems of cracking. Later a piece of wood came up (chunking). Another piece came up last Oct. '08. 2 different independent third party people came out to inspect the floor. Both reports were inaccurate. Upon inspection & claim details,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Armstrong laminate flooring - Poor customer service

Posted:    Tamara
Complaint Rating:  96 % with 24 votes
Armstrong Flooring will not honor manufacturer warranty on a defective
laminate flooring product. Said product was actually discontinued due to
known defects.
A Local Carpet One franchise was hired to install an Armstrong laminate
hardwood floor in 2001. The floor...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Armstrong/Bruce Flooring - West Virginia, West Union - Warranty

Posted:    Susie Boring
Complaint Rating:  50 % with 4 votes
Company refuses to stand behind the Warranty on bad wood. I have not heard from them at all directly and they will not send a company representative to inspect the flooring even though I have had a 3rd party inspection, per their reprentives instruction, they reported it was faulty wood....
Complaint comments Comments Complaint country United States, West Virginia, West Union Complaint category Building, Construction

Bruce Hardwood Flooring - Substandard flooring - flaking like scabbies!

Posted:    Elizabeth A. Pierce
Complaint Rating:  77 % with 53 votes
After Hurricane Katrina, I had to purchase new flooring for my home which was severely damaged in the storm. I bought four room of Bruce Hardwood flooring [not cheap]. It was installed and now it is flaking like scabbies. There are brown dots, they spread like chicken pocks, the wood starts...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

Bruce Hardwood Flooring - They did not want to honor the warranty

Posted:    Jeanne
Complaint Rating:  86 % with 21 votes
In July 1998, we purchased Bruce Traffic Zone Laminate flooring (in a light Maple color) for our kitchen/dining room. Last October (2002) we noticed that the flooring was turning green where the sun shown on it. We had kept a box from the flooring along with our receipt that showed that there...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

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