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Armstrong

Armstrong World Industries, Inc.

P.O. Box 3001
Lancaster
Pennsylvania
United States - 17604
Customer Care
Phone:
+1 717 397 0611 0 0
 
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Armstrong Complaints & Reviews

Bruce Flooring / Acacia Flooring by Armstrong

Re
Reviewer93407 on 2016-01-18
Thank you for submitting a Review! Thank you for submitting the following review of a Bruce wood_floor: The flooring was delivered with slices in many of the planks. It looks as though what ever cuts the wood or finishes the wood had an issue. It is known to be a very hardwood. The floor...

Bruce Flooring / Flooring delaminating

Br
Bruce Flooring on 2013-08-03
I bought 1040 sq ft of Bruce engineered wood flooring with a 25 year warranty. After 12 years the flooring is falling apart--even the two extra boxes that have been stored and never installed. The BPI sales rep and regional manager performed an on-site inspection and took flooring sample...

Bruce Hardwood Flooring / This issue would not have been resolved

Je
Jeanne on 2011-11-23
In July 1998, we purchased Bruce Traffic Zone Laminate flooring (in a light Maple color) for our kitchen/dining room. Last October (2002) we noticed that the flooring was turning green where the sun shown on it. We had kept a box from the flooring along with our receipt that showed that...

Bruce Flooring - North Carolina / Exotic Walnut Laminate Flooring

Bb
B Booker on 2011-08-31
My husband and I purchased Bruce Flooring Exotic Walnut Laminate for 6 rooms/halls in our home, and installed it ourselves. We loved the flooring for the first year. Now, only 3 years after installation, the floor looks horrific. We are careful to use only the recommended cleaning...

Bruce Hardwood Flooring - Connecticut, Norfolk / Bad Fumes from flooring

Ma
Markh3842 on 2011-05-23
I bought and installed Bruce pre-finished hardwood solid oak flooring. This product was bought a Home Depot about two years ago. The first year the smell was expected since it was new, now after two years we both are now getting headaches and have to leave the windows open all the time...

Armstrong World Industries / Terrible service

Na
Nataly on
After 2 weeks of installation, my flooring began to show problems of cracking. Later a piece of wood came up (chunking). Another piece came up last Oct. '08. 2 different independent third party people came out to inspect the floor. Both reports were inaccurate. Upon inspection & claim...

Armstrong laminate flooring / Poor customer service

Ta
Tamara on
Armstrong Flooring will not honor manufacturer warranty on a defective laminate flooring product. Said product was actually discontinued due to known defects. A Local Carpet One franchise was hired to install an Armstrong laminate hardwood floor in 2001. The floor was designed to be...

Armstrong/Bruce Flooring - West Virginia, West Union / Warranty

Su
Company refuses to stand behind the Warranty on bad wood. I have not heard from them at all directly and they will not send a company representative to inspect the flooring even though I have had a 3rd party inspection, per their reprentives instruction, they reported it was faulty wood.

Bruce Hardwood Flooring / Substandard flooring - flaking like scabbies!

After Hurricane Katrina, I had to purchase new flooring for my home which was severely damaged in the storm. I bought four room of Bruce Hardwood flooring [not cheap]. It was installed and now it is flaking like scabbies. There are brown dots, they spread like chicken pocks, the wood...

Bruce Hardwood Flooring / They did not want to honor the warranty

Je
Jeanne on
In July 1998, we purchased Bruce Traffic Zone Laminate flooring (in a light Maple color) for our kitchen/dining room. Last October (2002) we noticed that the flooring was turning green where the sun shown on it. We had kept a box from the flooring along with our receipt that showed that...

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