ARCO Restoration
reviews and complaints

Arco was referred to me by my insurance company. They were kind and went the extra mile for customer service. All the people I was in communication with was very professional, always kept me updated and completed in a timely matter. I would recommend them to anyone who need water damage migration services.

Arco was referred to me by my insurance company, though I have used their services in the past. They were incredibly responsive and quick with the estimate, getting the info to the insurance company, and scheduling and completing the work. It was done on time and done exceptionally well. You cannot even tell where the damage was. I highly recommend Arco's services!

We had a water leak in the bathroom that originated from the roof. The drywalls and ceiling had considerable damage - wet and mold. We only discovered the damage when the wallpaper was being replaced. Our insurance company (XYZ Insurance) was notified and contacted ARCO Restoration to oversee the repairs. ARCO was very responsive. The staff was easy to work with and kept us informed of the next steps. We were very happy with their service!

We had a sewage backup that caused damage to our floor in our bathroom and our living room. ARCO Restoration came promptly after we called them to address the issue. They ripped the carpet and removed the tile and treated the areas that needed to be treated. They disinfected the affected areas and brought in hepa units to dry and to protect from toxicity to keep our family safe from harm. Everyone was professional and we would highly recommended them.

Our house flooded in February 2022. Called the insurance co. to report the incident around 1 in the morning and and two men from Arco Restoration were at our house to begin working by round 3 AM. We could not believe the level of service. We stayed with ARCO Restoration for all the remaining repairs which took a total of 6-7 weeks. All Arco Restoration employees as well as subcontractors were excellent. Friendly, professional, always keeping us up to date on what to expect and meeting all deadlines. Project manager John Smith was excellent. Called us almost daily to tell us what work had been, what be be done over the next few and when they would finish.

Can recommend ARCO Restoration without qualification.

My expectations were exceeded with the level of care and customer service that my husband and I received from John, Sarah, and Mike. After dealing with a couple of other companies with whom we weren't satisfied, ARCO was recommended by someone in our neighborhood for water clean-up from a leak in our hot water exhaust tank found in the garage. I was very pleased with the level of care that they took to leave nothing behind for us to clean up, and leave as little for us to repair after their job was done as possible. More than anything, I was pleased with the level of kindness that was displayed during personal conversation, and even while answering any questions that I had for them. Job well done from beginning to end.

Arco was fast, efficient, and easy to deal with. We were very pleased with their service.

Very satisfied with the entire team. Great communication, obvious care about the job. That extended down to all the subcontractors doing the work. They made a very complicated repair job and the associated insurance work so much easier for us. Highly recommended!

ARCO Restoration has worked with *** and Arco Restoration since 2014.

We find them attentive to business, courteous, and prompt in all requests. *** & her team go to great lengths to ensure their team is vetted. Ensuring not only that the customer is safe but also their employees as well.

I am happy to be contacted if need be.

John Smith, owner, XYZ Company Jun 2020. :}