American Tax Solutions review: Unauthorized loan

I have been dealing with this company for going on 3 years now. They charged me $5,500.00 the first year and did nothing. They finally contacted me and said that my tax issues would be resolved in a couple of days and they needed $5500 more to resolve everything and I would have to pay $196.00 a month and join a consumer credit agency. No information on the agency and I said yes if all my tax issues would be resolved. I did not realize they were taking out a loan with a consumer agency for $6,000 in my name. I talked to someone and they said they would investigate it but months later no resolution. I do not have this money and I want my money back.