American Home Shield [AHS] review: Service in general

I have been a customer of American Home Shield for years and a loyal customer and has paid before time. I ran into an issue of being unemployed, but I still made my payments due to getting unemployment. The people called my phone like crazy 4 and 5 times a day, like I did not know I had to pay. I had already called and explained my dilemma of how my payday would be. I never received any calls about no changes to your account. I found out my plain changed when I called to make a service call. I made one here 10/09/23 for my dryer and the funny part they only have 1 contractor in my town. So, they call, and your appointment is a week out, then they come out and have to order a part that is extended time to wait. I called and asked if they have any cancellations to inform me. I got the early appointment the tech came out and stated he will order a new control panel for my Samsung front loader. I so happen was in my emails 10/13/23 and seen where it stated congrats on your replacement. I called and asked a rep what this is because no one reach out and said nothing to me. A business should call and inform customers of this, and I could have ordered my replacement. The email did not have no clear explanation just my amount and list of dryers in that price range. I go to order thinking I am ordering the dryer, and the Lowes gift card was there with the Lowe's appliances, so I am thinking I am purchasing it and instead it sent me a Lowe's e-gift card instead. It only had 2 options to shop for the replacement or an option for a check nothing about if you click the gift card it will send you an electronic one. So, when that email came about it will come in 3 days I called and said I do not want that I thought it was paying for the dryer. [I got to wait until Monday to talk to appliances. I do not know what they will do but it will be rejected or canceled or something because it was not explained at all. They do not handle nothing professionally, because the proper way should have been a phone call informing me it would be a replacement. I would have been sitting here waiting on the repairman to bring my part. Sad you pay money but just get sorry, lazy business. Makes no sense how paying customers are treated. Once this is done, I have got to find me a better company. If they try not to handle this due to lack of proper communication or lack of explanatory email this will be sent to the Better Business Bureau.