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Amazon AU Customer Service Phone, Email, Contacts

Amazon AU
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1.6 9 Reviews 1 Complaint
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Amazon AU reviews 9

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10:21 pm EDT
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Amazon AU poor customer service /poor refund policy

I ordered an item from USA to be shipped to South Australia. received item.. didnt work and by looking at dented front panel it was a factory second. Arranged to ship back and paid $108 return postage. Was told by Amazon rep that the cost would be refunded to my bank account. Now after 1.5 hrs on chat, being disconnected 3 times by their rep.. phoning for 30 mins only to be transferred 3 times and left waiting on hold, was told they would only do a gift card.Nope not happening.. Will contact office of fair trading instead.

Recommendation: not worth the hassle

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6:16 pm EST
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Amazon AU Terrible customer service would give a 0 if had option

My order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their “specialist” team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I’m out of pocket and they don’t care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats

Recommendation: If anything goes wrong you have NO support

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10:22 am EDT
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Amazon AU Amazon AU Review: A Decent Online Store with a Few Drawbacks

if you ask me. But, I gotta admit, Amazon AU is still a pretty good online store. They got a lot of stuff to choose from and the prices are usually pretty decent. Shipping can be a bit slow sometimes, but that's to be expected when you're ordering stuff online. Plus, they got this thing called Amazon Prime that gives you free shipping and other perks, so that's pretty cool. Overall, I'd say Amazon AU is worth checking out if you're looking to buy something online. Just don't expect your negative reviews to get published.

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9:43 am EDT
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Amazon AU Amazon Australia's Delivery Service: A Complete Joke and Waste of Time

Amazon Australia's delivery service is a complete joke. They are nothing but a bunch of $#*!s who can't keep their promises. It's a total waste of time dealing with them. I mean, seriously, what's the point of making promises if you can't deliver? It's just $#*!ing ridiculous. I wouldn't recommend Amazon Australia to anyone. They are a bunch of [censored] who don't know how to do their job properly.

I ordered a product from Amazon Australia and was promised that it would be delivered within a week. But guess what? It took them more than two weeks to deliver it. And when I contacted their customer service, they were of no help. They just kept giving me the runaround and making excuses. It was a complete waste of my time and energy.

I don't know what's wrong with Amazon Australia. Maybe they only hire incompetent people who don't know how to do their job properly. Or maybe they just don't care about their customers. Whatever the reason, it's clear that they are not a reliable company.

In conclusion, I would advise anyone thinking of using Amazon Australia to think twice. They are a bunch of useless [censored] who can't keep their promises. Save yourself the hassle and shop somewhere else.

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7:53 am EDT
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Amazon AU Terrible Delivery Dates and Lack of Communication: My Disappointing Experience with Amazon AU

This business is absolutely terrible to buy from. The delivery dates are a complete joke. I recently placed an order for a product with a delivery date of June 6th. However, when June 6th came around, there was no sign of my products. When I contacted customer service, they didn't seem to care at all and simply told me that the delivery date had been pushed back to July 16th. It's as if nobody there has any idea of what's coming or going.

To make matters worse, two days later, my products finally arrived on June 12th. It's incredibly frustrating to have to deal with such inconsistency and lack of communication. If the products are coming from a third-party seller, then they shouldn't advertise a delivery date until they know for sure.

Overall, I was extremely disappointed with my experience with Amazon AU. I've since closed my account and will never be purchasing from them again. It's a shame that such a large company can't seem to get their act together when it comes to something as simple as delivering products on time.

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Amazon AU Review: BESTEK Universal Travel Adapter - A Lifesaver for International Trips

I gotta say, Amazon AU is the real deal when it comes to shopping online. I recently got my hands on the BESTEK universal travel adapter and it's been a lifesaver for my trips abroad. I took it with me to London just last month and it worked like a charm. I've been travelling internationally for years and I've had my fair share of travel adapters that just didn't cut it. But this one? It's a keeper.

What I love about the BESTEK adapter is that it comes with four extra plug adapters for EU, UK, AU, and US plugs. This means that no matter where I go, I can always charge my devices without any hassle. Plus, it has four USB ports and three AC outlets, which means I can charge up to seven devices at the same time. Talk about convenience!

I've used it to charge my phones, laptop, and cameras and it's been working great so far. I don't have to worry about my devices running out of battery while I'm on the go. And the best part? It's compact and lightweight, so it doesn't take up too much space in my luggage.

Overall, I highly recommend the BESTEK universal travel adapter to anyone who's looking for a reliable and versatile travel adapter. And if you're looking to buy it, Amazon AU is the place to go. Their delivery was fast and hassle-free, and their customer service was top-notch. Trust me, you won't regret it!

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Amazon AU Amazon AU Review: Convenient Shopping Experience with Limitations on Returns and Refunds Policies

Amazon AU is a website that offers a different experience than its American counterpart, Amazon.com. While the functionality and selection may not be as extensive as the American site, it still offers a variety of products for Australian customers. However, it is important to note that not all products available on Amazon.com are shipped to Australia.

Personally, I have been a loyal customer of Amazon for over twenty years and have spent thousands of dollars on their website. Unfortunately, their returns and refunds policies are quite inflexible. As someone who has suffered a brain injury, I often find it difficult to navigate their system and end up taking the loss. In one instance, I received a mere $10 refund for a late cable delivery.

However, my experience with Amazon AU took a turn for the worse when they rejected my claim for a car cover that was not as described and arrived months late. Even their own system acknowledged that the item was not delivered, yet they refused to take responsibility and offer a refund. This lack of integrity is disappointing and has left a sour taste in my mouth.

Overall, while Amazon AU may offer a convenient shopping experience for Australians, their returns and refunds policies leave much to be desired. It is important to be aware of these limitations before making a purchase.

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Amazon AU Disappointing Customer Service Experience with Amazon AU: Frustration with Failed Transaction and Lack of Support

So, I recently had a bit of a hiccup with Amazon AU. I tried to make a purchase with my debit card, but unfortunately, I didn't have enough funds in my account. No big deal, right? I just topped up my card and called Amazon to find out how to finalize the transaction. But boy, was I in for a surprise.

The person on the other end of the line had no idea what I was talking about. They kept going on and on about how the transaction had failed and how they had tried to process it multiple times. All of this happened while I was sleeping, mind you, so I couldn't do anything to fix the issue at the time.

After a while, they started talking about all the reasons why transactions fail with banks and how long it takes to add a new card to your account. I was getting frustrated because all I wanted to know was how to finalize my order now that I had enough money in my account.

To make matters worse, Amazon doesn't seem to have a proper complaints department. I couldn't speak to anyone who could understand my question and give me a straight answer. In the end, I had to cancel my order because I couldn't get the information I needed.

Overall, I'm pretty disappointed with my experience with Amazon AU. It's frustrating when you can't get a simple question answered, and it feels like the customer service team isn't equipped to handle these kinds of issues. I hope they can improve their processes in the future so that other customers don't have to go through the same thing.

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Amazon AU complaints 1

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12:08 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Someone hacked my account and used a stolen credit card. I phoned Amazon and told them that I had not authorised the transactions. At this time I changed my password and added the OTP for extra security. Two weeks later they said that my bank raised a dispute and are going to investigate. Remember my card was not used so my bank could not raise a...

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Is Amazon AU legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Amazon AU to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Amazon AU is known for their high standards and safety. If you're thinking about dealing with Amazon AU, it's wise to check how they handle complaints.

Amazon AU earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Amazon AU has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Amazon.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Amazon.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Amazon AU. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Amazon AU

Screenshot Amazon AU
Amazon AU, also known as amazon.com.au, is the Australian arm of the global e-commerce giant, Amazon. Launched in 2017, Amazon AU has quickly established itself as a major player in the Australian online retail market, offering a vast selection of products across a wide range of categories, including electronics, fashion, home and garden, books, and more.

One of the key advantages of Amazon AU is its extensive product range, which includes both local and international brands. This means that customers can easily find the products they need, whether they are looking for the latest tech gadgets, fashion accessories, or household essentials. Additionally, Amazon AU offers a range of delivery options, including free shipping for eligible orders, making it easy and convenient for customers to shop online.

Another key feature of Amazon AU is its easy-to-use website and mobile app, which provide a seamless shopping experience for customers. The website is designed to be user-friendly, with intuitive navigation and search functions that make it easy to find what you are looking for. The mobile app is also highly rated, with features like one-click ordering and push notifications that keep customers up-to-date on the latest deals and promotions.

In addition to its extensive product range and user-friendly website, Amazon AU also offers a range of other services, including Amazon Prime, which provides free and fast shipping on eligible orders, as well as access to a range of other benefits, such as streaming of movies, TV shows, and music. Amazon AU also offers a range of payment options, including credit card, PayPal, and Amazon Pay, making it easy for customers to pay for their purchases.

Overall, Amazon AU is a highly reputable and reliable online retailer, offering a wide range of products, competitive prices, and excellent customer service. Whether you are looking for the latest tech gadgets, fashion accessories, or household essentials, Amazon AU is a great place to shop online.

Overview of Amazon AU complaint handling

Amazon AU reviews first appeared on Complaints Board on Jun 4, 2023. The latest review poor customer service /poor refund policy was posted on Apr 17, 2024. Amazon AU has an average consumer rating of 1 stars from 9 reviews. Amazon AU has resolved 0 complaints.
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