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CB Appliances, Electronics and Technology Review of All Power America (dba) AC Warranty and Service
All Power America (dba) AC Warranty and Service

All Power America (dba) AC Warranty and Service review: BAD Product/Worst Customer Service 4

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11:42 am EDT
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Absolutely the worst company I have ever had

the displeasure of purchasing from. Purchased a

1000W generator. It failed out of the box.

120VAC output was reading 150VDC, the 12VDC

output was reading 20VDC. No quality control.

Called the service number in City of Industry,

CA was treated like I was bothering them. The

supervisor Kelly was aggressive, curt and

wanted to punish me for calling. She had a bad

attitude from the beginning. She never did

anything she said she would do. Escalated to

Mark (another supervisor) who avoided any

conversation about the poor service. He also

never had Kelly follow through, even though he

said he would. Constantly interrupted me during

our conversation. He made the mistake of

forwarding the derogatory email comments by the

rep Francisco who said: Quote "contact the

customer and get his POP. He keeps emailing me

asking for an update. I told him yesterday that

I would email you and have you work on it." end

quote. (documented email message). I had only

emailed this rep once with the info he

REQUESTED and asked the following day for a

status, and this is how I was treated. Had to

provide the same contact info over and over and

over again. Over 4 times, sent email, they said

they didn't get it. Absolutely incompetent.

When calling tech support, they cant answer

even the most basic questions about their

product. The rep had to put me on hold each

time and go ask somebody. The Owners Manual and

website info conflict. When questioned about

this, they don't know. Owners Manual is a joke

has very limited info, and doesn't have for

example replacement spark plug model/number.
The product is Chinese made JUNK, don't waste

your money. The company they operate under

(dba) is AC Warranty and Service. You will not

find a company that cares less about their

customers. They are unapologetic and don't care

about the problems you have with their product.

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4 comments
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gi joe 61
whittemore, US
May 15, 2011 11:29 am EDT

i just bought a all-power generator and sent in my warrenty form and it was returned saying not deliverable and no forward address. so far it is working fine, but i have read some of the complants and i am worred, but i do know how to repair it it i have to. this is the address it gave me to send in my warrenty card all-power america, porduct registration dept.16273 e gale ave, city of industry, ca, 91745, if this isnt right can someone e-mail me the right address, larry194861@hotmail.com thanks

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unhappy still
Tolland, US
Oct 28, 2011 2:11 am EDT

I had the same thing happen to me. My father-in-law bought me the 3500 watt generator in April of this year (2011). When Irene hit Connecticut in August I started the generator. Motor ran great but no power generated. The phone calls and emails about the problems still continue today, 10/27/11. I brought it to a repair center they recommended and was told it could not be repaired. This morning I was told All power would arrange to have a new on delivered and the defective one picked up, no charge to me. A few hours later I received a call from Christy the Rep. whom I've been dealing with since August and was told there would be no return, and no replacement. I am now stuck with a worthless product. The only thing worst than their product is their so call customer service. I will continue my calls and emails to the BBB any any other legal means to get this issue resolved.

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NoPatienceForRudeness
US
Feb 01, 2013 4:18 pm EST

Totally agree with everything said about Kelly above. We bought a generator for my company and the battery was wired wrong and it melted the oil sensor. We asked if we could just fix it without voiding the warranty and they said we had to open a case before they could answer. We sent them all the info, but they didn't respond or return messages. Eventually they sent a new oil sensor to the wrong address. Kelly blamed me for not putting the address in writing, but when I had emailed asking for the address to send the request in writing, they never responded. So I called and asked for the address and was told by Matt that they did generally just did orders over the phone. Then after all of this scolding, Kelly proceeded to re-take the order over the phone and refused to send an order confirmation in writing. They don't return calls or emails. You just have to keep trying till you get through.

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victor manuel melendez
MX
Jun 11, 2014 2:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

buena darde adquiri un compresor de 10 galones en autozone ocotlan jalisco y me trabajo bien 2 semanas y despues ya no quiso trabajar, lo lleve para la garantia, me dieron un numero telefonico [protected] me atendio juancarlos cuevas le envie por correo electronico el recibo y todos los datos que me pidio hace una semana y desde entoces no me e podido comunicar mas el telefono se encuentra en estado de fax quisiera saber que es lo que procede