Airtel review: customer id 518

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I AM ONE OF YOUR CUSTOMER USING CELL NO [protected] FROM LAST SIX YEAR, TODAY I RECEVIED A CALL FROM YOUR CALL CENTER, CELL NO [protected] MADAM SURITI IS ON LINE FROM YOUR CALL CENTER . I WANT TO KNOW THAT YOUR RESPONCE CENTER GIRLS DO, T KNOW HOW TO TALK WITH CUSTOMER, SHE ASK ME ABOUT THE DETAIL OF CELL NO [protected] WHICH I DO, T KNOW THE STATUS, WHOSE NOS IS THIS. SHE SAID WE WILL LAUNCH THE FIR AGAINST YOU AND WE WILL DISCONNECT YOUR NOS . THE WAY SHE IS TALKING I DO, T KNOW HOW YOUR EMPOLYEE BEHAVE WITH CUSTOMER I ASK HIM SHOULD I TALK TO YOUR HIGHER MANAGEMENT THEN SHE TRANSFER THE CALL TO MR BRAR HE IS ALSO BEHAVING IN SAME WAY . I AM ALSO WORKING IN A CUSTOMER ORIANTAL COMPANY . IF YOUR EMPLOYEE BEHAVE LIKE THAT . I AM GOING TO LAUNCH A COMPLAIT IN CONSUMER COURT AGAINST YOU PEOPLE HOW THEY BEHAVE WITH CUSTOMER .
I HAVE ALL CONVERSATION IN MY CELL AND I WANT EXPOSE IN MIDEA IF YOU ARE NOT RESPONDING IN HALF AND HOURS.

A, S, THAKUR

[protected]

I live on Palm Neach Rd, Navi Mumbai and the Airtel netwrok is really bad. I have found one room in the house where I get
network. They keep cutting about 10 to 15rs evey month for MCA service (missed call alerts). but I dont ever get MCA. I have tried switching my cell off, then calling my number from several
different landlines and friends mobiles etc, but I dont get a single MCA. So why am I being charged for it without fail every month. Where does the money go?

Everytime I call 121 with any of the numerous issues, the
customer care puts me on hold for 2-5 minutes at a time, without
a proper request or informing that I will be on hold ... after
they come back on line (2-5mins later), they ask me to repeat my problem.

Hello you nincompoops at AIRTEL! ARE YOU SLEEPING AT YOUR JOB? Does AIRTEL not have any quality monitoring or TLS or managers who are actually concerned about providing service?

I dont believe airtel can have such pathetic customer service.

Can the public sue the company? And whats with the celebrities
like Sachin and ShahRukh (I believe he endorses airtel too) and
others who promote the damn service? Somebody should tell them they are promoting services which are incompetent... maybe they dont know...

CELEBRITIES! KINDLY CHECK THE COMPETENCY OF SERVICES/PRODUCTS YOU ENDORSE.

I called Airtel thrice today... I am able to send smses to
Dubai numbers but when I try calling it comes invalid/. I called
customer service to tell airtel about the problem. thrice...
and all three times, the lady (3 different ones on 3 calls)
heard my verification, problems, puit me on hold for atlkeast 3
minutes each... then came back asked me stupid questions like
"since how long have you faced? I got pissed, and asked her why
she'd kept me on hold 3 minutes only to come back and ask me
such a silly questoin, then she said line is breaking and
disconnected.

I called 2nd time, same thing... 3rd time I lost
my patience, (ofcourse all 3 times I had to go through the
stupid IVR...) 3rd lady also put me on hold and then came back
to ask "how long|" . I asked her what she had been doing while I was on hold, she said she had been checking my "RECORDS". I lost my temper and asked her if she had been looking at my records when I was on hold, she should know how long I have been facing the problem as I had told it to the previous person/... hummed and hawed erred and ohhhhhed then said that the line was breaking and then promptly disconnected the line.

Thats it, I didnt call again. I feel so angry. Strict action should be taken against these companies... I am so angry, am just typing away and I need to stop assaulting my keyboard...

ARGGGGGGHHHHH!

hello sir my name is gauravmarwaha iam dealer of ur company from hoshiarpur city.iwant to complait aganist ur sm because they donot give us the proper infornation regarding the replacement of mobile sim and other information, sm including distributor say they have no proper information we suffer so much i hope u will take some action against the hoshiarpur sm i shall be very thank ful to u for this please contact me on [protected]

i actived MO service in my L2 mobile via blutooth.bot i getting error 678.plz

answer this problem to me

any time wrong charge.

Contineously getting sms & calls from airtel which automatically activate some plans , which deducted my balance.

before four months i got airtel broadband connection in this period i gave given six complints so far i spend every time more then fifteen minutes but the same problems comes again every time they are giving one pass word while i was feed one time is working again the same problem has comes . then when i was giving compliant they are making me fool, then agian they giveing some other pass word . how many times can i give compliant

if u possible u check my complients conversation

when i was given complient iasked your head office address one girl name is suja says in our head office security he will not allow u pls take neccery action

Please not only you should move on to other service providers in the interest of the satety of your friends and colleagues do advice them to disconnect from Airtel and use any other service provider.

Dear sir / Madam

I Have Mobile No.[protected] you have charges me to rs.0.99 which charges to u debited my a/c.
and remove etc service in my a/c only give income facelites to me & prepaid servies to me

Airtel has been very inefficient in responding to my complaint. In fact, I find it very difficult to register a complaint. All I need is someone to visit my residence and re-activate my internet connection as I have installed a new computer and cannot find my original CD. Four days back, I managed to penetrate the user-unfrindly complaint system and could speak to a customer care executive. He informed me that my problem would be solved within 24 hours. However, nobody from Airtel has arrived so far. Poor show!
Today, I tried to speak to your Head Office at Gurgaon. I was connected to the office of a Mr Satish Kumar. The lady on the phone refused to let me speak to him. Instead, she said she would transfer the call - and cut off the call after making me hold for some 9 minutes. Don't I have reason to form a very poor opinion of Airtel. Can someone respond to my problem?
Mrs Sayona Philip
C-195 (First Floor), Sarvodaya Enclave, Near Mothers International School, Aurobindo Marg, New Delhi 17.
Tele No. 011-[protected]

exactly they are...
but more funny & confusing thing is that in same corporate people are fiting among each other regarding the statement whatever they are giving regarding customer care...
Yesterday at arount 12 o'clock put a request for plan change from talkmore to stud49 plan & after that at 3:30 p.m I recharge 97booster pack,after some time I received a sms mentioning my plan has change to stud49. So I called customer care whether I can use that booster on that plan they told no you cant but you can refund back the money from the dealer.
Today I went to that dealer to get back money Rs.97 but they simply refused to refundback without any valid reason,when I told that customer care advised me like that they told customer care are useless they are rong, after that they called to cutomer care when they told yes it can be refundable the dealer person started fighting with the customer care.
So I left that without refundback the money,after some time from customer care called me & told your money will be credited in your account within 2 hours of time.

I felt so funny...

My Airtel no. is [protected].

I receive a lot of unwanted computerized calls and sms from your department. Kindly stop making these unwanted calls and sms and oblige.

Mayank Gaur

I HAVE GIVEN A COMPLAINT ([protected] )ON 6TH Nov'07 ON REPETITION OF SMSes CHARGES TWICE, THRICE AND FOUR TIMES Oct'07 BILL. ALSO, REMINDED OVER PHONE AND SENT A MAIL. BUT TILL DATE THERE IS NO RESPONSE.

Really pathetic!

Pathetic service!

Hi,
I am taken airtel prepaid connection([protected]) at bangalore.I have submitted my driving licence xerox copy.If any possibilities please send me my driving licence number to my email id because of i lost my driving licence.Please needed your help.

Thanks,
Ramesh

I had got a new SIM connection based on the documents I had submitted at the ARC Ghatkopar(W). After 2 weeks , my outgoings got blocked saying ' I had not provided all the documents' . I called up [protected] . The person who attended my call simply asked me to visit Ghatkopar ARC and sort out the issue as he could not provide any help in this regard.
I was considerate and just asked him the contact no. at their Ghatkopar ARC and ironicaly he could not provide me the same and he said that a personal appearance has to be done.

I have just come to India from Amsterdam after a deputation there and work at Thane currently . Talking about globalization and IT India is leading in , is this the state of affairs of the infrastructure of a Pvt mobile company which compels the person to make a personal appearance , instead of sorting the matter on phone ?

Talk about developing India ? Thats a big joke !

I lost my cell on 6th Sept 2007 so I deactivate my service with Airtel. On 21th Sept I went to Airtel malad (w) ARC to activate my service with Airtel.
Now I want new mob No. Instead of that old number so am ready to buy new sim card paying @99/-
But customer care Exc. frm Malad ARC told me that I have to pay upto Rs 5000/- if I want any specific or particular number..
Is that okkk that i have to this much?

I am dealing with the same issue. I had got a new corporate connection just 15 days ago. And an executive came to my residence for address verification on monday at 11 a.m. Obviously I was at work and was not avaialable. Then I got a sms stating that address verification failed and need to contact 121 to avoid disconnecting. I lodged a complaint after that. Next day i found that my out going call was barred. I again called them and again the same song. I fed up and asked the customer executive to cancel my connection, he was delighted and told me to give that in writing.
Airtel is my worst experience till now..

Regards,
Rajaram R

i had bought a top up of Rs100 n the operator says tat this coupon is invalid.

so plzz plzz dont take the connection of airtel.they always cheats the customers.

I am using Airtell account from USA since March 07, two weeks back by theend of Aug07 my account suddenly blocked i called customer services and after long standing information about me which really sucks they said send an email and problem will dissolved in 5 days i did,even after 5 days it was not dissolves since than and till date i called them 2 times each day and they have same stupid stuff which is knowm as suck selling skill

Problem explained well manner that account is blocked
The customer service rep definately will say (As i understand your phone is blocked even they understand they like to waste time in rephrasing the problem than to verify
1) whats ur billing address( and i have to have tell them about my long billing address)
2)what was the amount when you open the account (and coz they are paying me each month to keep in mind what was opening balance i have to have let them know)
3)what is one of your registered phone number
These qs are so stupid specially when you just asking some thing simple
After this stupid long conversation they always said your phone will be unblocked in 24 hrs and it never appened yet
This is making me crazy because CSR are unable to do anything about opening account and stupid qs and i am unable to call
what to do

Really airtel provides the worst services,i frequently use g.p.r.s service but when i send a sms to deactivate this service,i receive massage saying 'u'r request has been registard successfully,u will recieve confirmation massage within 4 hours.' but they never deactivate service & continue to charge 15 rs/day,airtel has launched at the rate of 7.50 rs/day then increased up to 11.99 rs/day & now 14.99 rs but no imrovement in services, speed of internate is not changed, its too slow

The same thing happned to me as well, i am having AIRTel prepaid connection, i got a SMS from Airtel about @1 Re/min offer, i sent the SMS to 222 as per their instructions, but no use... still not got activated.

I am thinking we need to go for consumer court. and we need to give more paper statement & we need to unpopularize the airtel services.

I am frustrated with the services of airtel. Now i want to surrender my Airtel connection. Even we have an group of four engineers, all of us want to surrender airtel connection & going for hutch connection.

Pls call for further details...

Actually from last 4 months u r cutting 30rs per months for the hello tune. But we didn't even lorded the song then why r u doing this. I am using airtel from last 5 years i never had this problem

My mobile no is [protected]

I am using airtel since from 2002. I trusted my friends to get airtel. Now the problem is my connection is blocked. I have payed my bill last Thursday. Still they dint activate the sim. I went to complaint near by airtel (karur)TN. They are saying address verification for the past one week.

Hi

I Jeevan Sodhi Purchased an airtel postpaid sim almost in 2002-03 on my sister name Harpreet Kaur. It was a govt. Plan. Finally in Nov-Dec-06, I decided to withdraw airtel services because of other companies were giving the same benefits in cheap rates.

I visited to airtel show room situated in 3B2 Mohali, SCO No-56, in november for the deactivation of my number [protected]. They asked me to give them application in written with Id proof. I gave them all the required documents and also told them i have called on the helpline also for the same and they told me to visit show room. Then they told me wait for 7 days it will deactivate.

But after a month there was nothing like that i again went to their showroom, when i again briefed the new agent for the same, Then the front executive dialed number to retention department there and told him here is customer who wanted to deactivate the connection, Then the retention deptt. tried their level best to retain me, she was a lady. But i didt want to continue so in the end front end executive named Rajesh told me to deposit unbilled amount. I made the payment of rs 600 and he said your no. will be disconnected soon.

After a week i again visited the show room on and told till now i have not received any confirmation and my number is still working, i also created scence in the showroom there. Finally Mr. Rajesh at once made a request for deactivation and within a minute my outgoing got barred and he promised me that your incoming facility and rejection will take 48 working hours. After that i didt insert my number and i found the very next month they sent me the bill amount of rs 4000 approximately.

When i went to the showroom to inquire this, they said we only can provide you the details on which you have called upon, rest we dont know and we are helpless. I asked them if my outgoing was barred then how it possible that i made call worth rs 4000, where as my credit limit is aroung 2500. They were very rude on this. instead of having system and softwares in front of them they were unable to provide me this very much information.

I told them that i wont made payment as i didt make any call since month. And sim also i handed over to your executive only.

TELL ME HOW CAN I MADE THE PAYMENT FOR WHICH I DIDN'T USE.

I was having airtel prepaid connection from last few years. From cus care i was getting calls for the services provided by airtel and out of that i went for 199 rs full talk time postpaid connection. One person mr. Ajay ([protected]) from airtel gallery came to my house and given all the details about the plan. According to him 199 rs can be taken as full talktime , calls including std. Again sec deposit 500 rs, will get back after firat three bills. I agreed for the same and taken the postpaid connection of 199 full talktime plan. But now after 4-5 months i got to know that above all the informations were false. They r not ready to refund 500 rs sec deposit and 199 rs for only local call.

The complaint is extremely genuine. Airtel now a days ignore their customers and running behind to get new customers.

I receive a lot of messages and calls on my cel. daily from Airtel about their schemes. Also it disturbs me when I am at work.

I am using airtel service since 3 years. i recharged with 100rs through Ebanking 4 days back. But my number never get recharged, but money reduced from my account. Whom should i complain about this. That stupid cc executives never connected thru phone.

Hi all,

I have moved to Karnataka from Maharsthtra 9 months ago. Thinking as Airtel is doing good in Maharshtra I went with a New Connections (FIRST MISTAKE). Later it went on i had to apologize on my mistake i had done... I am begging still for the Bills and its not been given. They never try to understand what exactly customer wants. Customer Care has common answer SYSTEM UNDER MAINTENANCE.
Their UNIT MANAGERS give FAKE COMMITMENTS.

After visiting to their Main office they say that u can't do anything more than this and u have to believe us that they are working. My Request was to STOP SERVICE as I was very much happy with their DELIGHTFUL TIMELY ACCURATE SERVICE on 27th March 07 for MY POSTPAID CONNECTION. They have not disconnected till now and they have taken my request as on 5th April 2007. They want to deduct money from SECURITY DEPOSIT.

Finally i concluded

Airtel features in:

Worst customer service
Worst management
Worst admin
Fake commitments

So i believe that airtel will not survive for more than 1 year and its better to move to any other service providers (hutch-essar)

As airtel is growing day by day, their customer service is just getting poorer and worst day by day. also their front desk people at lower parel, mumbai gallery are very rude and not at all fit for front desk.

Airtel should think seriously on it otherwise they will lose lot of customers immediately and airtel will find it suddenly in sinking sand. Airtel pls improve your customer service, it is the world of customers.

yes airtel has played marketing stunts by a intial good service turning to become the worst service now. if you call the customer care at 121, hard to find get them further. for prepaid mobile complaints they will ask you to message 121. promising they will call back in 24 hours which they never do.