Agriya review: Do not send money to them 67

:) I just purchased a SCRIPT WITH INSTALLATION. 05/2011

Agria empoyees are NON profesionals... They are not able to finish installation, after 14days i start to be angry to support. Anyway in order was : Installation, Template, Copyright removal...

I must do do Template installation by myself ! Copyright removal was not done after almost 1 month!

And at least : Sctipt cost 500USD, but you will have to pay for : template, and other parts that your script can work and price will be 3x Higher !
CHOOSE AMERICAN COMPANY, NOT THIS INDIAN ###... THEY ARE GROUP OF LAMERS, SOMEWHERE STOLED THE SCRIPTS AND NOW JUST SELLING THEM !

I TRIYED TO BUY "CHEAP" SCRIPT THAT I CAN TEST THEM, AT END NOW COST ME TOTAL 3.000 USD AND SCRIPT STARTING AT 500 USD.. I AM STILL AT PAYPAL LIMIT OF DISPUTE, SO I AM TOTALLY WILL FILL IT.

:) I just purchased a SCRIPT WITH INSTALLATION.

Agria empoyees are NON profesionals... They are not able to finish installation, after 14days i start to be angry to support. Anyway in order was : Installation, Template, Copyright removal...

I must do do Template installation by myself ! Copyright removal was not done after almost 1 month!

And at least : Sctipt cost 500USD, but you will have to pay for : template, and other parts that your script can work and price will be 3x Higher !
CHOOSE AMERICAN COMPANY, NOT THIS INDIAN ###... THEY ARE GROUP OF LAMERS, SOMEWHERE STOLED THE SCRIPTS AND NOW JUST SELLING THEM !

I TRIYED TO BUY "CHEAP" SCRIPT THAT I CAN TEST THEM, AT END NOW COST ME TOTAL 3.000 USD AND SCRIPT STARTING AT 500 USD.. I AM STILL AT PAYPAL LIMIT OF DISPUTE, SO I AM TOTALLY WILL FILL IT.

Why is it not that you can not tell I purchased your product ? I am on your site right. I feel like I am being avoided with the help I need. I sent you the problem I was having with over four tickets. come on know this is why you guys are getting bad ratings all over the net, lack of customer service and when you do answer your no help you play games. I need information on how the banner can be edited and how I can add a couple's field where it says male or female. THIS IS WHY I WONT PURCHASE ANY MORE MODS YOUR CUSTOMER SERVICE STINKS, THIS IS A BAD WAY TO RUN A BUSINESS. AND DON'T COME TELLING ME YOUR IN ANOTHER COUNTRY BECAUSE I HAVE SENT 4 TICKET AND STILL PEOPLE AT YOUR COMPANY ACT DUMM LIKE THEY ARE NOT SURE AS TO WHAT I AM ASKING FOR.

*** This is a response by Agriya from an authorized employee ***

Hi Pedro, as we have discussed on Agriya's Facebook page we have proven that all your questions and support issues have been addressed swiftly and been resolved successfully. I have attached a screenshot which shows the history of your tickets with all outstanding issues closed.

Furthermore, the software that you purchased has been constantly updated to fix bugs and add new features suggested by our satisfied customers. The full changelog is available here:

http://forums.agriya.com/showthread.php?p=23817

Thanks,

Peter

I am two months trying to fix errors in the script I bought and the support is simply ridiculous or nonexistent. It's a real indifference is the way that company treats customers. It takes a lot to answer email, and never resolves the errors.

@Agriya, Thanks for your reply here. I think it is the right time to tell you straight.

The reason I decided to purchase Exposure script was because I received a confirmation from your online support and yes, I use shared host. I asked the guy during a Skype conversation that "My host is Rochen host. Please tell me if I can install Exposure on my server or not. Details of my host: http://www.rochenhost.com/reseller-hosting". He gave me back confirmation "We can go for this server". See the attached picture for yourself.

Your argument that your demo is unrestricted is not true. Just try to check out to upgrade to a pro plan in the demo you will know. I definitely had no access to all functions the software provides or fail to provide. For the sub-standard issue, I can post all the bugs I found right here and I can tell you that the major bugs have nothing to do with the restriction in server such as php.ini file. If you ever look into your software development process, you would find that you have no or very low software testing mechanism. It is so obvious that your software has low standard. It is just a piece of incomplete program.

You know what, I think your business model is to develop partial-working programs, then wait for somebody to buy it, then use that money to develop it further to be functional software. This loop could go on and on and you earn lots of money from those poor guys. Once these people complain, you will just shut them up by saying that your software requires cutting edge server requirements which your sale persons did not tell your customers at all. And if these people complain to PayPal about your "internally damage" product, you will say that those are scams. You might come up with your fancy argument but I can confirm that this is certainly how you backstabbing your customers.

I think this is a waste of time. Why not you just give me back my money, I will delete everything on my server and we both just move on?

Lastly, for those who have good experience with Agriya software, I am glad that you have that. I have no will to discourage you from using Agriya. What you see here is only my experience with Agriya software. I just feel cheated.

*** This is a response by Agriya from an authorized employee ***

@Firstlast: We encourage everyone to thoroughly test our unrestricted demos prior to purchase. 9 times out of 10 the 'bug' being reported is related to a server issue, for example many clients use shared hosting which is not suitable for our software. Other problems include crons not running which again, is a server issue and not a script problem. Agriya will work with you non-stop to overcome all your problems until you have a fully functional website.

@aussieclient: Please report your bugs to the technicians on the support desk, we will fix every bug that you find. No software is perfect, Wordpress, Joomla, Drupal, Firefox etc. are always releasing new versions which fix newly discovered bugs and they have thousands of people working on the code. Also, please check with the demo to see if it is a script bug or a server related issue.

@Agriya software is bad: Agriya provides a full, unrestricted demo for Exposure where you have the opportunity to test out every single function to ensure it works to your requirements. If you discover some bugs in the script please report them to the support technicians who will investigate and fix the bugs. We find that most issues are related to a server setup and I know for a fact that in your case you were using a shared hosting account which didn't meet the minimum requirements for the software. Furthermore, Agriya is pleased to support you and work with you despite the comments you have posted here.

@Satisfied European Customer: Thank you for posting your experience. We're happy that the support team has been able to assist you with fixing the bugs that you have found.

*****

Agriya encourages all complainants AND potential customers reading this to thoroughly test our unrestricted demos before posting complaints about bugs. Agriya certainly does not intentionally release sub-standard software as that is not a viable business model. You can view most of our demos on the link below:

http://demo.agriya.com

We find that the vast majority of problems relate to server problems so please contact us or visit our website to see our list of recommended software. Furthermore, Agriya's software is very advanced and contains cutting edge features which many shared hosting companies won't be able to support.

Agriya acknowledges that a minority of customers (we have sold thousands of products and built even more websites) experiences difficulties but Agriya is an 11 year old company and we're not going anywhere, we're not scamming anyone and we're not ripping anyone off. As stated above, if this was our intention it doesn't make a very good long term strategy!

Regards,

Agriya

I purchases 2 scripts now from Agriya in the last couple of months and cannot find myself in the complaints that are stated here. I read this page before i purchased and must say i was a bit anxious to purchase. But in the end i thought, let's take a risk and i purchased first script for USD1000.

The installation went smooth, although i had to make some changes to my server settings that were not in the server specs i asked them prior to purchase but that were only little things.

I found 5 bugs in the script but they were resolved within a few working days. The script works exactly as it works on the demo that i tested thouroughly before purchasing.
After everything was working i ran in to an issue that was caused by a difference in the european and united states systems and created a ticket to have this problem solved. Even though it was a new feature to the script, Agriya didn't charge me and made the change so the script would work the way i wanted it to.

Since i was satisfied about my first purchase i also purchased a second script that i am working on to get live right now. So far that one goes smooth as well.

In short: i am very satisfied about the 2 scripts and the service Agriya provide when i run into problems or questions. Sometimes there is a little problem in the communication since both me and the Agriya team are not native english speaking, but with a few replies in the ticket the problems do get solved.

A satisfied european Agriya customer

Hi Guys,

AGRIYA REVIEW | AGRIYA INFOWAY REVIEW | AGRIYA EUROPE LIMITED REVIEW | AGRIYA EXPOSURE SCRIPT REVIEW

I would like to update you about my refund inquiry.

I have filed a dispute via PayPal. This is what Agriya said "The customer has got the software and now trying to claim it does not work, it does work and we have clearly displayed the demo etc and he has checked the demo and also now that he has the full source code he is trying to scam us, this is not acceptable."

Honestly, I am very disappointed with the way they answered because I am not a con man. I am just a normal businessman who want to buy a complete product. After they implemented the script in my server, I found that their software is full of bugs. They actually admitted that there is major work to do to fix the bug that I found. After they came back and said that they have fixed the problem and asked me to test the function in test mode which was very weird for me. I need my website to be live. I tested it and the issue was still there. I have to tell you that I still have many more bugs that I have not posted to them. As a professional, I could not release anything that is half baked to my customers. Agriya Exposure script is definitely not ready for sale. It is so far from being a real product. After I realized this, I asked them to stop fixing the software because it will take forever. Instead, I asked them pay back my money. I have already deleted their broken script from my server. So, back to their argument for PayPal dispute, who in the world would want to copy their unusable source code right?

The dispute is now raised to a claim and it will be decided by PayPal. I hope PayPal will contact me to learn more about the problem before they decide whether to return the money to me or not because I have materials that can prove that their software is internally damage and cannot deliver the result they claim.

I normally do not complain but in this case I do like to share my experience to those of you who want to purchase their scripts or use their services because I believe that there are so many people who fell, are falling and going to fall into the same hole as me. They should definitely change their tagline from "enabling your dreams" to "disabling your dreams". I will keep you guys posted.

Hi Guys,

AGRIYA REVIEW | AGRIYA INFOWAY | AGRIYA EUROPE LIMITED REVIEW

I wish I could read this before I reached my decision to ask Agriya for refund for their Exposure script. I had issue with the software since it was installed in my server. It has been 2 weeks now and it is not acceptable to get a piece of software is far from production stage. I just asked for the full refund. Honestly, after reading comments above, I have no hope to get my money back. I am following up on this and will come back to update you guys soonest.

By the way, I second the topic; DO NOT USE AGRIYA!

i bought anova script and modules from agriya there have been more then 20 bugs (page very bad scripting opening 10-15 second) as a result i sent them for refund they told me 'we dont have refund policy" wtf ? stay away from this company worst company i ever seen they hijack my $300

Wow, i am so surprised. I was a little step to choose Agryia.Now, when i can see such a lot of bad experiences i have to think again about who we will choose. Can you please suggest me some other groupon clone script ? thanks nakami@list.ru

They are liars, they have the worst scripts and technical support ever, they don't even bother testing their own scripts, we almost opened 10 tickets in the first 2 days

@Rmbar
I have spoken with 4-5 other Agriya clients to hear about their experiences with Agriya. All of them regretted selecting Agriya based on the multiple difficulties they were having with them.

Just yesterday, I received another private message from a person in Australia who said she lost $1, 000 to Agriya. She said Agriya lied to her.

Just Google "agriya complaints" to see the other comments out there on the Internet. My first instinct was to stay away from Agriya because of the bad comments out there. I saw some Internet complaints before I purchased their software but I decided to give them a try anyways because I was having a hard time find a deals script. I wish I had gone with my first instinct then I would have avoided this mess. I regret selecting Agriya.

The good news is there are many more deal scripts out there now to choose from. Many are cheaper than Agriya and easier to get implemented so I would definitely look elsewhere.

@Agriya

You said: I had it confirmed that you received a refund for the amount charged.

Please don't lie. A refund was never issued.

@Agriya

You said "I've had it confirmed that you received a refund for the amount charged. ". Please don't lie. A refund was never issued.

*** This is a response by Agriya from an authorized employee ***

@ex-agriya-client: I've spoken to the CRM who handled your projcet. There was confusion with the developers over who owned the credit card since you also have an Indian name and the developers thought it belonged to someone in the company. They then used your credit card to make multiple test purchases for $0.01 each. The developers don't believe they would have done more than 100 test transactions at 1 cent.

While the amount charged was only a few dollars, obviously the developers should never have used your card for testing other client sites. I've had it confirmed that you received a refund for the amount charged. Furthermore the CRM tells me that your project was successfully completed and your site is operational. Good luck with your new venture!

@Rmbar: Given that Agriya have thousands of customers we are confident that this is the minority, for evidence of this please search for 'lampc' on Google where you can read over 700 reviews of Agriya.

@John Leper: You are a shill for a competitor site, go away :D

Regards,

Agriya

I agree, I also bought the Groupon Clone script from them, but turns out to be a nightmare. My friend purchased another Groupon Clone from JoomABC, his site is now up and running good, and I have to give up my groupon business. Be Careful!

Wow. I was considering them for my development. or are you guys the minority? Or are most clients unhappy with them?

I agree with many of the complaints here about Agriya. I bought their groupon clone script for $750. In my experience, they are very unprofessional and will never refund your money no matter what happens.

They were difficult to work with from the beginning. Everything was delayed. It took us months to get our website ready. Every little change, they would demand large fees. Their groupon clone software comes integrated with only Paypal gateway. Paypal doesn't like to collect payments on behalf of 3rd parties so they reject a lot of accounts from daily deals website. Now you are left with a script without a payment gateway. If you want another payment gateway integrated, Agriya wants hundreds in extra fees. You want one little logo removed, they want $150 even though I figured out how to do it in a few seconds after locating the file by commenting out one line of code. They consistently try to gouge money from clients.

Their registration form is poorly designed. In order to fix, they request another $150 fee. It was a nightmare to deal with these guys as just look for whatever way to gouge more money from clients along the way for things that should work in the first place. On multiple occasions, their developer changed our Admin password resulting in us being locked out of our own system for days at a time. In another instance, their developer wiped out many of our content changes. It was a constant stream of un-professionalism.

As we finally neared launch 3 plus months later after many delays, we needed to conduct some test transactions.
Aravind Kumar at Agriya requested my credit card details so Agriya could conduct some test transactions on our website since Agriya didn't have U.S. credit card. I was hesitant to give the info. But I finally I had no choice if I wanted to get our project moving forward. I clearly stated to him that the credit card was to only be used for testing our website. He assured me he would not mis-use the credit card. Upon seeing my bank statement this month, I noticed 3-4 unauthorized credit card charges at websites I had never visited before.

The names of the websites where my card was charged were listed on my bank statement so I began looking them up. All of them were daily deal websites that looked exactly like the groupon clone script Agriya sells. I quickly realized all these other websites were also Agriya clients. I also deduced that Agriya was using my credit card for testing transaction for other client's websites even though I clearly told Aravind our card was only to be used to test our own website. I then contacted all of the websites and asked if they were Agriya clients. Each of them confirmed they were a client of Agriya. And every one of them stated their experience with Agriya had been bad.

Angered that a vendor who I bought software from (Agriya) would breach my trust like this, I demanded a full refund from Agriya since they could not be trusted nor could I feel secure using their software platform anymore. Aravind initially denied that Agriya mis-used my credit card. When I told him that I have bank statements to prove the unauthorized charges and that I had contacted the owners of the other websites, Aravind said he would look into it. Over 3 weeks passed and Aravind kept giving excuses that his staff was gone for weekend or holidays or that he has to ask Finance department about refund. Or that he had not heard back from the Finance department. He acted as if he has no authority to offer refund although he is listed as CTO of Agriya on LinkedIn. Aravind is also listed as CEO of Agriya on another company directory at Crunchbase.com. Come on, it's quite clear Aravind is running the show at Agriya. Yet, he continued to act as if he has no authority to refund the money. The guy treats you as if you are dumb.

Aravind Kumar kept stalling us about refund and giving excuses. He would never fully accept responsibility for his company's mistakes. If a U.S. company had done such a mistake as mis-using a client's credit card, they would be sued for negligence. A U.S. company would quickly give refund after such a serious mistake. But not Agriya. Aravind/Agriya treat U.S. customers like crap because they feel they can get away with it since they are far away in India. Bottom line is Aravind/Agriya refused to refund our money.

My advice is to stay away from Agriya at all costs if you don't want to lose money and waste time with a company that only cares about themselves and bringing in money. Never send these guys money. You will regret it. If you are from U.S., don't send money to these greedy Indian companies like Agriya.

signed,

A former Agriya client

*** This is a response by Agriya from an authorized employee ***

@Billy Lam: Please can you contact us and reference this complaints board, we will then work to resolve the situation and turn your opinion around

I totally agree with your description, because i'm one of their customer before, They have not any Commuication skill, no schedule, they always missed their promoised and the scheduling, and they have not full refund, and Didn't expect them to refund all your paid.

*** This is a response by Agriya from an authorized employee ***

@Supersam: Unfortunately Agriya failed you and your complaint is correct. However it should be noted that you received a full refund once the management were alerted. We are very sorry about the inconvenience.

@FlyStreamline: We need more details about your order in order to rectify your problem, you can contact Agriya and reference this complaints board.

@rajibny: We need more details about your order. We have full time support staff who do installations and integrations. We also have a whole team of client relationship managers who are supposed to look after clients like yourself. If they are failing then we need to have your side of the story. Again, you can contact Agriya and reference this complaints board to get the problem escalated.

@Conned by Agriya: We have email, phone, live chat, support desk and use all available instant messengers to enable people to get in touch with us. They are staffed for 18 hours of the day Mon-Fri, every email and contact form submission we receive is logged in a CRM tool so we know who needs to be contacted. As with the other complaints, we need more details about your specific order to rectify things.

Agriya is trying to take steps to ensure that all clients are satisfied and appreciate people taking their time to notify us when there has been a break down in communication or misunderstandings. Our aim is to have 100% of our clients be delighted with the services that we provide.

Agriya

I purchased a script from them that advertised that it will plug into their "Channel" script. AFter much going back and forth from failed attempts, they quoted me $19.95 for them to do the integration. I paid them $19.95 (charged on my cc) and now they are changing it to $300. I doubt I will get my $19.95 back or the $147 useless script I paid for.

I have had a very similar, poor experience. We purchased one of their scripts which took 2 months (originally we were told 15-20 days) to install. They design was very slow, communication was unprofessional and lacked existence. Contacting them countless times via email they would not refund us nor admit the script has many errors, it's super slow (even for 2 or 3 visitors and using better than a shared hosting environment), and they've continued to neglect us after paying them in full.

They put on a good show - send them money and you'll probably see a similar experience. At this rate, we've been ripped off. We can't use their script and they won't refund us. Of course being after the 45 day PayPal dispute policy, we're stuck.

I totally agree. I bought 2 scripts from them and I paid for installation. They lie on your face. They will take your money and will never do your job right. Infact they will never do anything. Specially the guy varun. He is the biggest lier alive. Please do not buy anything from that at all. None of their products will work. They might look they work on their demo. But they will never be able to properly integrate them in your site. Please stay out of it.

Thank you.

I totally agree, i sent them money for a script and now i can't get in touch with them, i will be filing a Paypal dispute.

They are very unprofessional, avoid at any cost.