Agoda review: Money fraudulently debited from my bank account through debit card

I am a frequent user of the Agoda application to book hotels and my status as a Platinum User (30 bookings in the last 2 years) proves that.

I was shocked yesterday (21 March 2024) that a sum of RM157.69 was deducted from my debit card without my knowledge and obviously, I have not booked any hotel rooms. I am greatly disturbed that such breach of trust has happened in a reputable company like Agoda.

This serious breach of trust has prompted me to take the following necessary action:

1. I have instructed my bank to cancel the debit card.

2. A police report has been made (report no. Setapak/004291/24) as attached

Just imagine the hassle that you have put me through,

I expect a reply from Agoda because it is damaging the image of your reputable company. Your customer entrusted you with their debit/credit card numbers. Please protect them at all cause.

Truly,

Leong Khai Siew

Status : VIP Platinum Member

+[protected]

email: khaisiew.[protected]@gmail.com

Refund to my bank account: RHB 1-14053-[protected]