ADT Security Services review: Safestreets

On September 11, your field representative Colin Meryen, came to my home and offer a package to include ADT, Credits on my Centurylink/Direct TV service. I agreed and was informed that the $99.00 installation fee would be refunded. The installation fee and $53.99 were deducted from my account on September 14. I started calling on September 20 to no avail to try and determine when this reimbursement may happen. I continued to call and finally receive some one to speak. I was told on the 11th that it would be 5 -7 days to receive this refund, on the 21st I was told it would take 5 -7 days to receive a refund, on the 25th I was told it would take 5 - 7 days to receive a refund, on the 26th I was told it would take 15-16 days to receive a refund. I finally received the refund on the 4th of October. I also inquired on the credits all of these phone calls and was told that I now needed to contact Residential Services/Alpha. I started calling them on the the 20th and have placed over 50 called and still no one is every available to speak to me. As far as I am concerned this is a breach of contract. You can call them yourself, [protected] and you will verify no one is available. This is a horrible representation of ADT.