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I have been dealing with ADT since last year because my connections to your dispatchers rarely work. I have had over 10 service calls with technicians who would temporarily fix the problem and then hours later the system would go down. I have had over 6 calls from technicians running through their ways of fixing the problem and minutes later the system is down. This doesn't include the number of times I have waited for a call, hours at home, and never got one. They tell me that no one ever answers their calls. I have told them not to call me from an 800 number because my phone can't receive those calls. The last person I talked to was a Jessica Short from Dallas ( [protected]@adt) whom was very helpful in making me an appointment with a Sales person, Christian Smith from Conroe, Texas [protected]). Yesterday, he never showed up. I did talk to him over the phone and he apologized for forgetting our meeting. He was going to get together with some technicians to maybe fix the problem with my ADT Pulse System or upgrading to the ADT Command System. He was also going to call be back in a few hours with a solution. Yes guess what, I never heard from him again. The last service tech that was out here, tried to fix the problem after 3 hours and told me he couldn't fix it and was going to call his supervisor or have a salesman call me with an upgrade. Yes guess what no one called. He just walked out the door and left me hanging.
I want a full refund for my service calls. I will not pay anymore monthly service charges of $61.17.
I paid over $6000 in 2017 for all the equipment installed here at my home. That's a lot of money for a system that has never worked right.
If this is the kind of customer service you have to offer, who needs it. Heaven for bid someone were to break in and cause harm to me or anyone else.
James Rosen
10177 Oxford Lane
Iola, Texas 77861
[protected]
[protected]@gmail.com
ADT Account #[protected]
