Ackermans
reviews and complaints

Good day. I hope that someone can assist me as this is a very urgent matter. I bought two Premio cellphones from your Vredenburg west coast mall, i had returned the one on the Monday and by the Friday i wanted to return the other one due to apps not working/freezing etc, unfortunately my daughter had class until late Friday and her deadline for assignment was on Friday ( the phone was bought for her) i could only visit the store again on Saturday the 15/05/21 i explained my situation but was informed that they could not assist me any longer. I could not, not go with my daughter as she needed to accompany me in order for her to choose a new handset. Now we are stuck with a phone that isn't working properly and i am out of a R1100.00. As mentioned i had already returned the other handset as there was malware issue with it. The quality of the premio handsets are obviously very poor and all the phones seem to have some or other issue. Is there anyway we can return the device and exchange it for another handset please. I appreciate your feedback and assistance. Kind regards. After sending numerous emails i have not received any feedback and still struggling with the phone.

I have sent a complain abt retriving a virtual voucher but i dont seem to get any help from ackermans complains department .My money is gone just like that, why do they give out this voucher knowing very well that they cannot retrieve .The manager tried but the telling her they can't. I want nothing to do with ackermans and the will here from my lawyers they think ppl are fouls im so done talking now .
My daughter is been wearing nothing but ackermans from 2016 now they do that to me .Im mad as hell .
I'm gng to tell my family abt this to tell other people . they cannot even send u anything to show that they you
are trying to assist you .I WANT MY MONEY R970.00 ITS A LOT TO ME 😠😠😠😠😠😠😠😠😠😠

MAPONTSHO RABOTHO
[protected]

I was at Ackerman store at Marikana complex on Sunday the 27th July. First, the staff are not wearing name tags.
I then requested to purchase a Bluetooth speaker, then that's where I was I'll treat, the lady at till point was rude and also the guy that was testing the speaker. I love shopping at Ackerman, since I was young my mother dressed me with Ackerman clothing, I have n plus account I buy my kids at Ackerman. More details, you can contact me on [protected] or email at [protected]@gmail.com regards Neo Modiba

the big store in eastgate Mall has front abd back tills which is good because its such a hugbe store and that makes serving customer faster however. All the time the back tills are never open whicjh causes long li ne in the fro nt tills and delays. i am regular customer and i have an account wigth you an d i live close by i am always at the store. if the store needs more staff gthe shoul hire and if its management they should attend to because this is absurd and time wasti ng for customers. service must be fast and attending to customers o ti me should be a priority.

I tried addressing this with the manager but everytime i go there till woujld be closed.what the use of having tills if yhou wont have people working

lay bye cot expired last math..i went to the store for may maney they wantn to give a gift card I don't want a gift card I want my maney back store mane is at ackemans matlosana mall my is thandiwe [protected] /[protected]

Good evening ackermans, on the 09th of March 2021, I have made a payment of R300. 00 feom my son's account, please refer to the attached statement, but till today it has not yet reflected on my account, I have been to several Ackermans shop for assistance but no luck, my statement have been scanned several times, but till today, can you please make sure that you make that payment to reflect on my ackermans account no: my card number is [protected].

My details are as follows :
Name : Gadihele Constance Selekanyane
Maiden :Lehihi
I. D no.: [protected]
Cell no. : [protected]

I will really appreciate your urgent intervention.
Looking forward to hear from you.

Good day.

While making a payment of my credit account with Ackermans in December 2020, I was told that my account was in excess and my balance is a credit balance. The tellers explained to me that I do not owe anything but it's Ackermans who owes me R41 702.

All the tellers were surprised by this and they all explained that I can take anything up to R 41 702 without incurring any debt because Ackermans owes me this amount. I then took items and in January 2021, I receive a statement saying my debt balance is zero confirming further that I do not owe. But strangely in February 2021, the statement came saying I have a debt of R7000 and my credit balance is zero (meaning the 41 702 credit balance disappeared and the things I took in December were now a debt).

Ackermans is now tormenting me, demanding payment and I have stopped working now meaning I can not settle the debt. My cell number is [protected].

Please help me. Thank you very much.

Bought a Premio S51 phone on June 30 2020, By November less than months since the day of purchase It, was getting to hot while charging it & the battery expanded badly.
By the 28 of December it completely failed & since then till now it's not been used cause I can't get a replacement Battery fr it frm any where else, n worse we bought the same product frm another shop that is not Ackerman's n its almost 2years old n faultless, , , , , , as for this faulty one it wasn't used often

I am waiting at the door of your Ackermans store at Tembisa mall. The trading hours are written 9-6 its 9:15 and the store is still not open. On of the staff memebr is still preparing the store at all of that. It is not far because if the trading hours say 9 and I I here at 9 and the store is still not open I am being inonvinced. We have to go to work not everyone comes to the mall to spend the day. Then it is useless to have a store near my place I'd it is not gonna benefit me or make things easy for me. No communication from the staff about the reasons for not opening no sign on the door to explain the inconvenience what type of service is this?

I purchase a dress for my daughter at the circus triangle store and few days later I noticed that it was ripped, tried to take it back to the store but the store is refusing to take it back as they say that the tag is gone! Due to covid all my baby clothes that I purchase require for me to wash the clothes before wearing. I do have the proof of purchase
Called customer care and still no help Reference number 693217

I bought a jacket for R109 and things coming out its rediculous your fabric is not 100% don't want the money. But can take voucher or anything for that price but when I return it I didn't have proof of purchase and fact that ur item is not good fabrication ain't my problem... Then a staff say mayb we use it to sleep😭😭I'm Zanele [protected]

I have applied for an account an they have let me known i can come and collect my card.when i bought stuff the card declined and no one came back too me i was standing like a fool.since today after alot of calls and emails ackermans did not come back to me.

I was stabbed it was when I knocked off late an I went to Barber to cut my hair after there they tried to rob me I ran away they stabbed me I went to the hospital at the hospital they gave me a letter on my way to the shop to give her the letter she was furious shouting at me without even asking me if I'm okay or not later on I went to the work 3 days I didn't get paid for those days (3 days) when she came to work I found her at the store she was angry at me for not greeting her report to her yeah I'm sorry bout that one but she was not there for 3 days when I came after my sick leave she started telling me where to get off an stuff an all the time she's very bad she can even yell at you Infront of costumers I have 5 months working there I work 8 hours and I'm p27 my schedule says I work for 5 hours right now I just wanna be paid for my 3 days.

I Bought Pyjamas Yesterday At Sam Ntuli Mall. So I bought a bigger size since you can't buy pyjamas that are too tight. When i got home i realized that the pants are torn. I took them back today and exchanged the pants. Today when i got home with the other pants they were also torn. And the lady at shop told me that I'm not the first to return them. Most customers have returned them and were also complaining about the same issue. The Guy on the next till even said they should just reduce the prices of those pyjamas. I Can't be going up and down everyday with the same thing.

I bought a Primio phone on 20/04/21.at 16h50 and when I get out of the shop I showed my brother then he decided to buy me a Sumsung phone and when we return it the shop was closed.Then when we went to the shop the following day they said they don't take cellphone return.I wanted to exchange with the big one but they refused.Will you assist me.

I want to know how exactly did ackermans get my domestic workers phone number.. she is in no way linked to my ackermans account. She has no idea I even have an ackermans account because that is my personal things. Yet ackermans at this time of the night is calling and harassing her and saying she is me and saying she is lying! What kind of customer service is this! They call me and they shout at me and are so rude to me so i don't answer their calls anymore! Now they are calling my domestic worker to shout at her! I paid them last month and I will pay them when I get paid again! I don't see why they are calling and shouting at my domestic worker about MY account! They even told her how much my balance is! I'm so disgusted in your collections department!

I'm very disappointed about Ackermans I bought phone during lock down last year May 2020 then I returned the phone because it was not charging they keep the phone at Promenade for about 7 weeks then I received the call to pick up phone but unfortunately they didn't fixed the phone they say the problem the pone is having scratche but the problem of the phone is not charging. I bought another phone I keep it for only 2 months its also not charging and I don't want to waist my time to return it also. Now I'm planning to pay Ackermans until I finished balance I'm sick and tired of their stories and closed the account.

good day

i am highly irritated with ackermans really!

i have never ever missed a payment for ackermans

i miss one payment and i get harassed about when i am going to pay and get threatned THIS IS NOT MY PROBLEM BUT ACKERMANS PROBLEM!

i only have access to bothasig ackermans because i don't have a car
and no i don't have access to internet banking i pay cash

i lost my card so my card got cancelled i went to get a new one but ackermans could not give me a new card because the only computer who can do this DOESNT WORK and they have laid complaints for someone to come and sort this out so until you fix this problem i cant pay you - why don't you go harass the people who haven't paid in months ! and always miss payments

please i want to close this account with immediate effect

Good evening

I bought a cellphone at ackermans limpopo mall on 4th november 2021, the phone is nokia c1 double sim with a primary lock for mtn, since I bought phone the secondary sim never allow me to go to internet with it as it doesnt connect to internet, I tried calling the network operator but I never got help. On 06.04.2021 I went back to ackermans to report a phone, I got a guy who told me that they cant book it for repair as the network is not a problem I have to use it like that or I can take it to mtn, I asked to speak to the store manager, then they called a lady by the name of banny, the lady also advised me to take the phone to mtn, as they claimed that they only book the phone that doesnt switch on or freezing, I then denied and ask her to test it, she tested it and found it faulty, she said she will book it for me but it will take 2 months, the following day I called the store and speak to the store manager, then the store manager said it will take withing 21 days, the person who told me about 2 months she was lying, on the third day the other lady from ackermans called and said my phone is back and fixed I have to collect it, so my question was, how can a phone took 2 days to pick up by courier, fixed by supplier and delivered back within 2 days, I called the store manager again, then he said maybe there was a misunderstanding as my phone never went to repair. On 14.04.2021 I called the store again to make a follow up, then the lady who answered the call said the phone is still in the store level, I asked to speak to store manager then they called assistant banny again, banny said the phone it went to repair it is not yet back, meaning I also got another false infor, then I asked her to sent me wayble number, she said no the phone is still in the store. The service I am receiving from that store is very poor as I bought that phone with love and in need of using it, now my kids is suffering at school as she is using it for school purpose. The unit is still under warranty as per cpa rule I have the right to get a new phone or refund after assessment as I don't, want it anymore, I explained that to banny and she laughed at me and said the is no way I can get a new phone or money back and I dont know how because I really know my rights

I went to Ackermans Chuma mall at diesploot, I saw a pair of shoes and I liked them and they didn't have prices all of them, so I took my size to go and pay. The cashier told me that he won't sell them to me because they doesn't have prize, I asked him again that why did they put them on the shelf if they are not selling them and he didn't even bother to check after a long que that I waited. A very poor service that I got from them and the cashier was a guy.

And after I got dissapointed I went to Ackermans at Bambanani mall to check for them, it was on Sunday and they where opening at 9 so I went there before 9 aind waited outside. I waited all the shops opened except Ackermans and by that time it was 9:15 I decided to leave because I was going to work. And I could see inside from the window that there was staff making ups and downs and didn't care about us outside. I was late to work and I left. Another poor service I got from Ackermans