AAA Insurance review: Filed a auto claim against an a aaa insured driver

On September 9th my car was hit by a driver insured with AAA . Today 10/13/22 I spoke to claims adjuster about the status of my claim . I was told that AAA has not been able to contact

their insured driver to discuss incident . Apparently if they cannot contact driver my claim may be denied . I provided AAA with photos of Drivers insurance card , written statement from a witness . Pictures of damage to my vehicle and contact information from my insurance company. The only response I get is they are still investigating.