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CB Travel and Tourism iVisa Tourism visa application
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iVisa review: Tourism visa application

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8:32 am EST
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Appalling Experience 4.10.23.. applied to iVisa to process my UK Tourism Visa. Supplied requested documents Documents were lost Provided a 3 month Egyptian Bank Account as requested. This should never have been supplied as my sponsor was covering all costs. After much confusion from iVisa, we agreed to withdraw this Account and use that of my Sponsor only. IVisa.. submitted this Account. My Sponsor was asked for 3 months Current Account. We explained that a Current Account would not show sufficient funds. My Sponsor submitted further Bank Accounts showing funds. IVisa did not correctly upload this and proceeded to submit discarded accounts. After 12 weeks of zero activity I had to push and push iVisa to submit my application to the Embassy. So bad, I now began to suspect I had in fact been scammed and this was not a genuine organisation. IVisa submitted the previously dismissed documents and an incomplete application. IVisa then sent me a 2 line email saying my Visa had been declined. No Explanation No Paperwork I have lost a final opportunity to visit a very very sick gentleman because of this disgraceful Company

Claimed loss: £400 application fee £ 225 flight ticket to CairoEnormous stress and upset

Desired outcome: I want a full refund of iVisa fee I never want anyone else to experience this appalling Company

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Feb 19, 2024 1:55 pm EST
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Dear Anna Martin,

We are deeply sorry to hear about your experience with our service and the inconvenience it has caused you. We want to assure you that we take your feedback very seriously, and we sincerely apologize for any frustration or confusion you may have experienced.

We want to clarify that all the documents provided were submitted correctly according to the instructions provided by you and your sponsor. Unfortunately, the decision to reject your visa was made by the relevant government authority.

We understand your disappointment with this situation, and we would like to inform you that we have proceeded to issue a full refund for your order, including the government fee on December 1st, 2023. We want to emphasize that this is exceptional, as if you had applied directly, the government fee would not have been refunded.

We hope that everything improves for you. If you have any further questions or need additional assistance, please do not hesitate to contact us.
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