CB Travel and Tourism iVisa Bahrain visa

iVisa review: Bahrain visa

shahzad khurram123 of US

Sep 10, 2023 8:40 pm EDT

Verified customer

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I wish to share my recent experience with iVisa, a visa application service, which has left me feeling frustrated and misled. When applying for a tourist eVisa through their platform, I encountered several significant issues that warrant attention. These issues center around misleading information regarding government fees and a misrepresented refund policy.

The reason I am writing this review is not just because of the rejection itself but due to the way iVisa handled the situation. Their refund policy is far from transparent, and they seem to mislead customers about their eligibility for refunds.

* iVisa's refund policy talks about something called "Order Closed," but they don't explain what that means.

* This makes their rules harder to understand.

* Refund policy condition they have mentioned "Any government fees that have been paid for an application are not eligible for a refund." So the customer will think if the is rejected I will get refund of balance

I asked about the refund and they replied "We are sorry to inform you that your application was rejected by the government. We must inform you that, in line with our established refund policy, your situation does not meet the eligibility criteria for a refund. According to our policy, orders falling within the Order Closed status category are non-refundable, and it's the same situation for the government fees."

* iVisa's bill said I needed to pay 6894 INR for government fees.

But the real government fee should've been only about 882 INR.The remaining balance of 6012 INR is only required if the visa is approved. However, in my current situation, if the visa is rejected, they are indicating that this amount is also non-refundable.

Considering iVisa's website claims of speed, simplicity, and traveler-friendly services, it's vital for potential customers to be aware of all aspects of their service. Despite their claims, my experience with their refund policy has been far from smooth.

In simple terms, iVisa won't refund the government fees or non paid government fee, even if your visa gets rejected. This can be really frustrating and not fair at all.

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iVisa response

Feb 19, 2024 2:12 pm EST

iVisa customer support contacts

Address

19111 Collins Avenue, Apt 1405, Sunny Isles Beach, FL, 33160, US

Website

www.ivisa.com

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Dear Shahzad,

Thank you for bringing up the visa fee and processing fee charges in your review. We understand that the breakdown of fees can be confusing, and we appreciate the opportunity to clarify.

The visa fee is a mandatory charge imposed by the relevant government authorities for processing and issuing the visa required for your application. We collect this fee on your behalf and ensure that it is submitted to the appropriate agencies.

In addition to the visa fee, we charge a processing fee. This fee covers the administrative costs, resources, and expertise required to handle your application efficiently. Our dedicated team works diligently to ensure that your application is processed accurately and in a timely manner.

It's important to note that the combination of the visa fee and processing fee covers not only the aforementioned charges but also accounts for potential fluctuations in currency exchange rates. To ensure a seamless and hassle-free process, we absorb the risk associated with currency exchange rates on your behalf.

The total amount you were charged is an aggregation of these costs, and it reflects the precise amount required to cover your visa fee, processing fee, and currency exchange considerations.

We understand that your experience may not have met your expectations, and we strive to continuously improve our services. As a gesture of goodwill, we have issued a refund for the processing fees to enhance your experience on December 9th, 2023. Please note that this refund goes against our standard policies, which you accepted when initiating the order.

We apologize for any confusion or inconvenience caused, and if you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Resolved

This complaint has been resolved automatically due to user's inactivity.