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Walmart Customer Service Phone, Email, Contacts

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4.0 66 Reviews 2746 Complaints
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Walmart complaints 2746

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1:15 pm EDT
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Walmart Eye exam, lenses

I'm SO upset. Been walking around for 6 mths. With defective lenses!

Ok here's the story.

The doctor at this location has absolutely no customer care ability. He's reserved and rushes you...

I got my lenses, they were horrible! Vision was way worse then my last pair atvabother retailer.

So they sent them back. Came back still off. But they shuffled me out.

I have been struggling with the. Well, I went back 5mrhs after said my visions still off. He claimed there's nothing wrong. And looked at me like a hypochondriac.

He DID NOT CHECK MY LENSES.

I left and as my primary to get me seen for blurry vision in one eye.

Ok.

Few days later cheap Wal-Mart lenses fell out.

I had a spare pair of off the shelf 1.00 and OMG I SEE BETTER IN THOSE.

my ability to complain and ge5 my pair fixed has pasted the date.

So I wasted all that money. And will bet my progressives at Costco. Heard they have better lens quality.

Never again going to Walmart.

I was Robbed.

Desired outcome: Refund of FIX MY LENS!

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7:32 am EDT
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Walmart Delivery of my order to my condo. Home.. Beyond terrible

Order# 2000112-[protected],

Your delivery was completed at 6:34pm on thu, sep 21.

Every bag delivered was soaked, it was raining... Driver did not follow delivery instructions see below picture & items left on the ground.

 delivery instructions:

"open blue entrance door go up to second floor a 206 on the right side, ring bell, do not leave outside on the ground, ever!"

Desired outcome: I expect a refund for all 5 items.... MASTERCARD ending in 7151

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9:27 am EDT
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Complaints Board September 21, 2023 Re: Walmart Unauthorized Debits To Loyal Customer for $113.49 Refuses to Refund Back to Customer, Walmart stated "Sue Us"... This factual complaint is being produced by America's Pro Se LLC on behalf of the victim customer in question. On August 9th and 10th at 8:49 pm on both dates Walmart illegally and unauthorized...

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11:06 pm EDT
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Store manager has completely ignored my aunt that is in her 80s that has an animal sanctuary a non profit. With the store donating damaged animal food bags cans etc. I called myself for her spoke with him and he very nice. Then my aunt came in to drop the letter off he knew she was standing there for over 30 min waiting for him and he pushed it on someone...

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2:11 pm EDT
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Walmart service

I enrolled in walmart + in December 2022 and the rewards that walmart offered are now changed. NO cash back on purchases, I go to some walmart gas stations and they may show they offer 5 cents off, but the buttons don't work. Your a ripoff from the offers that you had stated when I signed up for walmart +. I won't be renewing my walmart + in December. You have false advertising.

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8:01 pm EDT
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Walmart Non compliant

Order number 2000108-[protected] ordered march 17-2023 and order number 2000106-[protected] ordered feb,18,2023 these items I have offered to return if label and packing for return and also $39.34 and $75.55 two purchase amounts and I have tried to get refunds for the products size also to small and I have the original [ackaging the customer service rep refused to help me with refund or return ask me to contact bank for dispute, I should not have to contact the bank with a reciept and packing and your store policy is if I have reciept and items unused offer to retun for for refund and refused so I exspect a refund on both orders and amounts in full from the sale of the product by your walmart quarentee, its a hassle every time I need assistance I get hassled like I am trying to rip off the company and I have all proper items and order number and also never used produts and I demand full return of funds for purchase of items

Desired outcome: to get full refund immediatly

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3:05 pm EDT
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Walmart On the Walmart policy

We are in Bathurst, NB and according to Wal-Mart in Bathurst they have the policy to make young student from the school in front wait outside before than can go in and eat at McDonald. The McDonald is inside Wal-Mart and we talk to the manager owner of McDonald in Bathurst and he's not the one doing this and Wal-Mart said it them both. I talk to the manager and they have a the excuse you can imagine and they are making them wait outside. One day my husband happen to go to Wal mart and he said he was the father and they said you're really the father and they followed him almost to McDonald and we are not impress with the service and the policy. If a student does something you should call the cop but not punish all the student. Wal-Mart has camera and this is not acceptable. You can contact me at [protected].

Thanks

Lina Lanteigne\[protected]@hotmail.com

Desired outcome: Change policy than make student wait outside

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10:19 am EDT
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I have worked and paid into my short term disability for 29 years. After an unforseen injury and before surgery, I filed a disability claim with Sedgewick. My physician and I have filed all documents asked for from Sedgwick. After approval for my claim, I received 3 biweekly benefit payments. 1 in July, 2 in August. I am supposed to receive my next benefit...

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6:31 pm EDT
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My name is gregory lingham 2019 w york st. Piladelphia ,pa 19132. Sept 5t 2023i took my vehcile 2023 mazda to walmart for a oil change. After the oil was change on my way to my resident i notice the oil light was on i turn around went back to the auto dept. I met with auto dept mgr. Tracey explaine told her the oil light was on she said no problem it will...

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6:21 pm EDT
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I meant to enter this complaint just after it happened but didn't get around to it. I would say this happened on or about August 10. I went to use the washroom at the Walmart at Hillside Mall in Victoria BC. A woman came out ahead of me and she said "there's a mess in there". Well, there certainly was. The toilet seat was covered with urine and there was no...

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11:22 pm EDT
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Walmart Management and security of walmart in square one, Mississauga Ontario

If there was a negative star present then I would have opted for that. Horrible experience happened for the first time after 4 years, there was some homeless druged guy was stopping me to go into elevator, still I went and he just snatched my mobile and then I shouted on him and told that I will call police. He was using abusing language. Somehow I got out of elevator and there was no use of security at the gate because they were busy in talking with eachother.

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Zachary 2001 nnnr
, CA
Sep 25, 2023 1:15 am EDT

Should have screamed for help and caused a scene. Sadly they can call the police, but there are many of them around. They just return. Not all of them are psycho. But people like him make all homeless people look like psychos. They usually hang around LCBO, asking for money for food. You can tell what they really want to spend the money on. The ones that really want food, will accept anything, even your leftovers. Even if the security did something, he would be back in less than a day.

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10:58 pm EDT
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This matter has been brought to the attention of Walmart Supercenter Tulsa OK. We are a 76+-year-old couple living in Tulsa. Both of us are physically disabled, and are wheelchair-bound. It is very convenient for us to order online, then have the items delivered to our home. **We spend a sizeable amount at this Walmart, yet are treated horribly by 95% of...

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9:12 pm EDT
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Walmart Didn’t get my 2 Grapefruit. And the graham Texas Walmart is the worst.

9/1/23. Was in a handicap scooter. Checked out at register. Got home didn’t have grapefruit. Called and told alexis. It was 2 grapefruit and I had to read her my receipt. Then she had to go watch the camera when I checked out. And she said if I didn’t get it they would replace but if another customer got them I would have to file a police report. For two grapefruit!

Well good new was they watched the video and found out I didn’t lie. The bad news is that I live in graham with limited places to shop and at times I still have to go there. But you can be assured only when I have to. I have stopped getting my rx from there since they no longer have curbside. The plants are dead or dying if you dont get them when they unload. I can no longer get large women’s clothes there. And the store doesn’t carry the variety other walmarts do. Graham texas walmart sucks.

Desired outcome: Get a better Walmart in Graham Texas

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aseaf
, US
Sep 25, 2023 1:07 am EDT

Looks like this little girl is giving everyone a thumbs down for telling her off. Maybe if she shopped with a parent or another adult they can remind her to take all her bags with her.

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Zachary 2001 nnnr
, CA
Sep 25, 2023 1:11 am EDT
Replying to comment of aseaf

Well two others liked my response so I don't care. I notice you got a dislike as well.

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Zachary 2001 nnnr
, CA
Sep 03, 2023 9:25 pm EDT

Well if you had made sure you left with EVERYTHING you bought this would not be an issue.

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11:39 am EDT
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Walmart Oil change- Fayetteville GA

I was told that I couldn't get an oil change because my car was too old (1985). The Fayetteville, GA Lead said his book indicating which oil to put in only went back to 1999. He could not change oil unless he used the oil specified in the book. I offered to show him the owner's manual. He refused to do the change.

Since I have Walmart tires, it is important to be able to change oil at the same time I get my free balance and rotation.

Desired outcome: A letter indicating, I can get Oil changes using whatever viscosity I specify within the brands you use. Plus 10 free oil changes to compensate me for having to go to a Walmart farther from my house.

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8:43 pm EDT
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Walmart Walmart Money Card

I noticed fraudulent activity on my account. Someone unknown was able to withdraw $400.00 from an ATM while I was in possession of my debit card.

I called and reported it to Customer Service and filed a police report right away.

Unfortunately Walmart Money Card Services made it impossible to have the money reimbursed.

I was with my son at the Aurora Mall when the transaction was at a CVS clear across town. A place I've never stepped foot in.

I lost my car because of the theft and denial to reimburse funds.

Desired outcome: I would simply like to have back the $400.00 that was stolen from me. I work hard for my money and it's not right.

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6:27 pm EDT
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Walmart Sporting goods /managerial

I went to the wal-mart in hope mills 6 times in the past week. Evertlytime it has been different time of day. I went today 8/31/23 to get me and my father's hunting licenses. Waited for 30 minutes before I finally got a manager to come to the back and tell me that the worker was at home all other times they was on break. This is ridiculous that someone does not know how to do licenses. Someone needs to be fired. They have lost a good paying customer. Im fed up. No good customer service or workers

Desired outcome: for someone to pay me for waisted gas and make someone be there

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6:34 am EDT
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Hi, I'm reaching out to you today as I'm extremely frustrated with walmart. I myself have been a loyal customer for many years. After my last experience I don't want to shop here anymore. My mother in law recently passed away few weeks before she passed she bought my daughter a bunch of Calico Critters doll house accessories online. She didn't keep her...

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12:50 am EDT
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Walmart ordering a refurbished cell phone

I have tried to order a refurbished phone each time (4times) it gets cancelled by Walmart . I am looking for an AppleXR or a apple 11 I reall wanted white one SKU E832B87DFBB34BCA34I have good credit with Walmart so what is the problem due to Rodgers taking over Shaw I have had to change E-Mail it is now [protected]@gmail.com seems to be ni troule with that on line

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1:08 pm EDT
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I was shopping at walmart on Kenaston street in winnipeg about one hour ago.. i was in self checkout and an associate approached me and tried to get me to sign up for a credit card. I politely refused and he kept badgerring me. I told him i was very hard of hearing and couldnt understand him and just wanted to check out. I fidnished scanning my items and...

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3:58 pm EDT
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My name is Emmanuel and I had a key cut at a kiosk of your store 3009 in Westbrook, Calgary. Somehow the cut key did not come out the same. I i informed the staff at the time and was told to take it home and try it out first. I went home tried it and it didn't work so I went back to store for a refund. I was at the customer services counter and requested a...

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

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Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Money card was posted on May 28, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8330 reviews. Walmart has resolved 755 complaints.
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  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 19 19 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is ranked 1 among 119 companies in the Retail Stores category

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