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Sorbet Group review: Sorbet Glen Marais service 1

Gina F Maria of Kempton park, ZA

May 11, 2024 10:50 am EDT

Verified customer

Review updated: May 13, 2024

Featured review

My appointment 11/ May 2024 has been shocking and to see that staff and mansger can treat customers this way is not acceptable.

I had my nails done with Sarah who seemed to be irritable with everything I asked. At the mere fact of me asking her please don't get color dropped on my phone, she decides she is not doing my nails anymore and gets up and goes to the back. Because of a please don't drop color on my phone? as she had my phone near by to her to look at design. This is shocking that you have staff so irritable with their work and alpplying this action. I had to sit and wait for the manager to resolve this and then also still told by your manager Corne please use another Sorbet if we can't keep you happy? What customer relations is this? Your staff created the problem with her no patience attitude and I addressed her in normal conversation manor at all times, as a customer I should be able to tell you what i need or dont like , how do you lose composure at this? and your manager to say the least worsened the situation. I've been going there for more than a year now and never treated like this by other staff nor any issues. Totally unacceptable and I will log on line too should a manager fail to call me and at least apologize for the behavior and total distruption caused

Desired outcome: Management call back

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D. Green

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D. Green

May 13, 2024 6:47 am EDT

Verified customer

You should reach out to Sorbet Group's higher management or corporate office to report your experience. Explain the situation clearly and professionally, including details of your interaction with both the nail technician and the manager. Request that they address the service issues and ask for an official apology. If phone calls and emails aren’t effective, consider using their online feedback forms or social media platforms to draw more immediate attention to your concerns. Keep records of all communications for reference.

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