Glasses USA
reviews and complaints

This company is a scam They took my money, $421.40; they stated that the glasses were delivered but I never received them, they only want to issue a $74.00 refund; and to top it off, you can only speak to them via a chat platform, and all they are saying is that they are sorry they are working on it. I placed a complaint with the Better Business Bureau.

I recently made the mistake of ordering frames and high-end lenses from this sham company. After immediately charging my credit card, Glasses USA (an Israeli company that apparently has received investor funding according to Wikipedia) i) failed to inform me promptly that they don't have the frames; ii) ignored my email messages; iii) failed to maintain a functioning "customer service" line (the phone menu doesn't respond to prompts); and iv) refused to refund my credit card. Thus, I filed a credit card chargeback. Thereafter, I procured the identical designer frames with better lenses from a UK company for half the price. "Glasses USA" (גנבים ישראלים) needs to be stopped.

Spent $350 on a glass and waited for over 2 weeks for the shipping. They sent me the wrong size and my glass doesnt' fit me at all. I tried to contact customer care and there is no real person to talk to. So, I sent email and there is no response from them at all. I finally was able to chat with the so called live agent (but it seems a bot) and it says I will receiving an email from them with a shipping label for a return and a store credit. But I never received anything. This company is a SCAM! BEWARE! Don't Buy Anything From Them!

To prove my claim, I'm attaching these 2 screen shot of email and chat.

i was drawn to use this company by the sale they had going. I ordered my daughter's glasses and paid for the fastest shipping available. First, I got an email to update something on the prescription which I understood. There were no directions on how to get them the update. At this point I attempted to contact the company for some direction. The chat is all automated and the phone sends you in a loop with no option to ever speak to anyone. I responded to the email with the information and it updated. then I get a shipping notice that I did not see for 3 days so I check the tracking just knowing that I would see they were delivered or at least a date to expect them. Instead I get something showing DHL had received the information but nothing else. At this point I try calling them back. This was going on 2 weeks and my daughter had lost her glasses and seriously needs them. Once again absolutely no option to speak with anyone. In an effort to save a few dollars and have the convenience of home delivery I have made my child go without glasses. Never again.

I ordered a pair of glasses. After receiving then I returned them because they were waaay too small.

I did the chat crap and got NO help.

I sent them back 4 weeks ago and put a note in the return explaining I need the same style/prescription in a LARGE size.

4 weeks now and had no email or phone call or update as to what is going on. I either want my money back or the glasses fixed and shipped.

I can never get a live person! I am pissed off and going to report this to the BBB!

Ordered glasses approximately three weeks ago. Paid for expedited shipping 3 to 5 days. Serviced status post production. Glasses landed in Georgia. One full week ago and label was applied. No movement since that time. Have not been shipped in the week. They have been sitting there to Massachusetts, where I live. Extremely angry about this and frustrated. Not able to speak to a human being regarding situation at all.

No one has returned my online requests regarding a missing pair of glasses.

Order #[protected] was two pair of glasses, and according to DHL tracking it appears both glasses were packaged in one container. On Saturday 2/24 I received the package with one pair. Ottoto Polk Black is missing, and contacted your company via online chat that day, and was advised a ticket would be created and someone would email me. No email has been received, Either refund one half of the $307.00 payment I made February 5th or replace the missing glasses.

Please advise,

My order was supposed to take three days max for production and I ordered them the twelfth and they still say they are in production. I even paid to have them shipped quicker because I was needed them asap. I can’t get anyone on the phone to request my money back for the quicker shipping or to address the issue of how long it’s taking them to finish my glasses.

Again this was ordered on the twelfth! I can’t tell you how disappointed and frustrated I am by this process and not being able to talk to anyone about it

This people are scamming.. Took my money fast, but needing help took days and wasted my time... Disrespectful and very poor customer support led to my cancelled orders... Now getting some [censored] about delaying my refund... Remind you they took my money in 1 second, gave me nothing but headache, yet they want my business? I don't think so. I want my refund without delay... Awaiting refund of $737.00

I have received glasses two weeks ago ( Dec 23, 2023) from Glasses USA and they are so blurry that I cannot see with them. Order # [protected]. I provided them with a current Prescription but I cannot see with them without squinting. I have tried to communicate with their Customer Service but I am only going in circles. Thus, I am as a loss. Can you help?

Lens package

1.6 Index Lite & Thin Lenses - V-Pro Digital Free Form, Scratch Resistant Coating, UV Protective Coating, Premium Anti-Reflective Coating

Upgrades

Blue Light

Lens type

Distance & Reading

Representees and supervisors do not care about the customer. They would rather cancel the order than try to help even after stringing me along for weeks. They have been in limbo. After two weeks I called and spoke to Bruno who would never answer a direct question and hung up on me twice. Ashley the supervisor lied about what we discussed. Beyond disappointed. It appears from other reviews that this may be standard business practice.

Being forced to fax my eyeglass prescription because upn initiation of order prescription parameters were so narrow that they did not list my cylinder and axis requirements. Although my script being single vision. So, on11 21 FAXED PRESCRIPTION TO GLASSES usa.As they stated via email that they did not receive it. i\And was unable to enter into computer because the parameters given were not robust.Great balls of fire, it took me an hour and multiple calls to speak to a live person after being routed to several automated ques. What a frustrating afternoon.

I returned my glasses for replacements on September 11, 2023 and I haven't heard anything nor have I received my replacement glasses. I requested the lens be superthin, scratch resistant coating, UV protective coating(UV400), Premium Anti-reflective Coating, and a Free Prescription card due, but that was not done. I have attempted several times to find out what the delay is only to receive a recorded response. Please let me know what the status is and when I will receive my replacement glasses.

Order Number #[protected]

The USPS Tracking Number is: [protected] 59

Sent by USPS Ground Advantage Lightweight Return (9/11/2023)

You may contact me at:

Janet Leigh

8300 Sni A Bar Road

Kansas City, MO 64129

[protected] (Leave a message)

email: [protected]@yahoo.com

Sincerely,

Janet Leigh

2 pairs of glasses were received with the incorrect prescription in the left lenses. It appears a non- prescription lens was inserted in the left lenses of both glasses.

Theses lenses distort my vision.

I am requesting a refund.

I no longer want to conduct business with a company that blatantly ignores the prescription I sent to them, by using fake non- prescription lenses.

I have attempted to contact them by phone several times. They informed me they would send an SMS to my phone to have someone contact me; none have been received.

Today, I received an email advising to use their website to refund the glasses. There is no refund option available. I feel as if I’m getting the runaround from this company.

Order number #[protected]

mark llerena

glasses were james silver

paid a total of $86.09 which included tax of 7.29

tried calling eighteen times and they never answer the phone...Just keep sending you you to other websites.

When i went to the suggested location to return the glasses at fedex, i was told by fedex they would charge me an additional $15.99 to ship them back to glassesusa.Com

they sent me glasses that were not the same frame that i had tried on and agreed to purchase. The glasses were fitted to someone else like a child possibly.

I expect my total cost of $86.09 plus the return shipping by fedex of $15.99 to be returned.

This total is ...$102.08

They never respomd to any emails or Facebook messages I accidently ordered only for distance been trying to get it changed to bifocals when I can get someone through chat they say they can fix the order bit they don't now my order is on hold been trying to get my.momey.nack plus what insurance paid the glasses if they do send them to me I'll have to return because I need bifocals

On website Glasses USA, it stated that VSP insurance would accept my purchase for reimbursement. Glasses USA even provided the form. I submitted my request to VSP, but was denied.

Reason for denial was stated, “Your plan does not allow reimbursement for service(s) from a provider who in not a Preferred network Provider."

Therefore making your claim is FALSE and misrepresented.

Because the site stated VSP would reimburse me for my purchase, is my sole reason for purchasing my glasses from Glasses USA.

Dorothy Bartling Order #[protected]

I placed an order for two pairs of glasses. Order #[protected]/16/2023. I tried to call and only received pre recorded messages that did not answer my questions. I emailed customer service only to receive a response saying the email account is not monitored and even tried other email accounts listed same message. Live chat is a robot cannot get a response of any kind. I followed their instructions each time to check the status the date or progress has not changed in days.

I ordered a pair of Oakley eye glasses on August 15th. For payment I used my debit card. In order for the debit card to be authorized the correct zip code had to be entered. After the order had shipped it showed the address I used the other time I ordered to ship the glasses to. They said they sent another pair however I still haven't recieved any. I have spoke to 5 people who say "they will be there, is there anything else I can help yiu with?" NEVER ORDER THROUGH THIS COMANY. I needed new glasses as had broke mine. I am thankful for the place in town who rushed my glasses after telling them of this NIGHTMARE of a place.

I received my order from glasses usa last week of August. I was very disappointed when I received my Ray Ba RB6421 made in China instead of Italy where I was expecting it to come from. It is no wonder that the price I paid for your Ray Ban glasses is almost half the price I paid for a Safilo glass made in Italy. I am very sure that this so called Ray Ban eyeglasses will not last as all my other frames were either made in Italy or France. I ordered this Ray Ban glasses because wanted to wear it with pride and tell whoever praises it that it is made in Italy. Now I have to tell my friends that the reason Glasses USA is able to offer cheap prices is because their frames are mostly made in a cheap country such as China. Shame on you for misleading good customers like myself on cheap products"

Order placed and corfirmed: August 16, 2023

Conditions: Six business days production (even though website stipulates three days for somple lenses), then info on tracking delivery

As of August 30, 2023, 11 business days later, no info.

Phone contact and chat are entirely automated and would not even respond to the pre-formulated questions. Seems impossible to reach a real person that may be able to help. Tried several times.

Final approach, sent email August 30, 2023.

To compound the frustration, since placing my order I have received 10 emails soliciting further purchases.

I wasn't going to complain about the first issue, which is that the glasses took 4 weeks longer then had originally been stated. Fine things happen. Now just over a month after receiving the glasses the lens is popping out. OK there is a year warranty right? What that means is they offer a store credit for another pair of glasses. They are not standing behind the product that is only a month old. Don't buy any product from this company.

We ordered 2 pairs of glasses with a prism on the prescription in July of 2023.

One pair was done correctly with the prism applied.

The second pair was done without any prism.

We returned the incorrect pair and asked them to redo the prescription.

Again when they came back the prescription was done without the prism.

Later when we tried to get a refund they said it was against policy to return a pair of glasses that was already returned once even though it was not our fault at all.

We attempted to chat with a representative twice and we received and e-mail after we begged for an exception to this ridiculous policy because it was not our fault. The lab messed up the prescription twice!

Now we have no glasses and no refund! Thanks a lot GlassesUSA.

Steer clear of this company.