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confused orders
Dear Barneys representatives, tell me, please, do you see the difference between a dress and a tote? I think the difference is very obvious.
Yesterday I received a tote from you even though I ordered a dress (Contrast-Trimmed Lace Minidress)... Does it often happen in your company?
I am writing this complaint because no one answers me via email and I no one picks up the phone. I am ready to send this tote back at your expense (because this situation was caused by you) and to receive the right order.
Thank you.
No help from customer service
Ordered twice from www.barneys.com and my last order was a real nightmare. First time I ordered a jacket and was very satisfied with my order. Last time I've ordered a dress and it was way too small and tiny. When I contacted customer service and asked for a refund they refused and claimed they do not accept returns. What a terrible company to deal with. In case of any issues these clowns will never help you, avoid at all costs!
Terrible customer service
I called this store to inquire about a pair of shoes in my size. They indicated that the size I was interested in was not available in their location. When I asked them to call another location to see if the size was available elsewhere, the person I spoke with said "We generally don't do that for sale merchandise". Not sure why, because even on sale, the shoes were over $100. But I suppose for Barneys, that "trivial amount" is not worth their time? Anyway, the clerk I spoke with took my name and number and promised to call me back. She never called, I called two days later and she said, "Yeah, I didn't check". Excuse me? No apology. So, I wrote a disgruntled e-mail to Barneys explaining my bad experience. No response. Not one to give up easily, I wrote another e-mail. Yet again, no response. Terrible, especially since they are positioned as such a "high-end" luxury retailer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought some bluchers from the site and when the order arrived, the shoe box was almost torn in half and unusable. This was supposed to be a gift, now what am I supposed to do. Are you guys BLIND!? My local salvation army store has better standards than this.
Is Barneys legit?
Barneys earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Barneys. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Barneys has registered the domain name for barneys.com for more than one year, which may indicate stability and longevity.
Barneys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Barneys.com you are considering visiting, which is associated with Barneys, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Barneys have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Barneys website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the barneys.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Barneys protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Barneys reviews 0
If you represent Barneys, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Barneys complaint handling
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Barneys contacts
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Barneys phone numbers+1 (888) 222-7639+1 (888) 222-7639Click up if you have successfully reached Barneys by calling +1 (888) 222-7639 phone number 0 0 users reported that they have successfully reached Barneys by calling +1 (888) 222-7639 phone number Click down if you have unsuccessfully reached Barneys by calling +1 (888) 222-7639 phone number 0 0 users reported that they have UNsuccessfully reached Barneys by calling +1 (888) 222-7639 phone number
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Barneys emailswebservices@barneys.com100%Confidence score: 100%Support
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Barneys address1201 Valley Brook Avenue, Lyndhurst, New Jersey, 07071, United States
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Barneys social media
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