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I attempted to return 2 bottles of Acronym wine to the Food 4 Less at 11507 Western Ave. (Los Angeles).
The cashier (Sharron at Reg# 4) told me she doesn't take returns and to take it to Reg#8 (Tracy's check-out). Tracy advised me that I can take it to any register. I chose to return to reg# 4 and advised Sharron that I had to do more shopping and would return for the credit.
Upon my return the wine was gone, and she said "you shouldn't have left it here, I told you I don't do returns". I replied, "I just need you to credit my return, I have the receipt". she replied: " I don't have to do [censored]"!
Long story short, Mgr. Jamilla verified with Tracy and Sharron that I did indeed bring the product into the store, and I was ultimately given a refund.
I understand that returns are a hassle and this particular store is exceptionally busy (especially on the weekends) which leads to stress, anxiety and overload. What I don't understand is being cussed at.
I would appreciate a call or reply in regard to this incident.
Thank You.
Claimed loss: Time (no value).
Desired outcome: Additional Training for Sharron, (and possibly counseling).
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Sure, it’s a good idea to contact the store manager directly about your experience or reach out to Food 4 Less customer service online to report the incident. Make sure to provide details and your receipt number to help them understand the situation better. Keeping it factual and concise can be more effective.