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I have a 2011 nission centra I wanted to get the trans service I told the service guy that took me in that I want the trans filter and fluid changed because it was messing up he did not tell me there is no filter in that trans I told the guy I want his tech to check it to see if the trans was bad that didn't happen all they did was take of the cap drain the fluid and replace it and charged me$221 for the job that takes about 20 min that job should have been easier than a oil change and coast around the same im not paying for that job because I was miss informed about what the service to the trans was other wise I could have done it my self total rip off the please where I got it done is 1690 n tustin st orange ca this please is a rip off and my wife had broken down 2 time one before the service and one more after service
Claimed loss: money and time all the round
Desired outcome: refund phone number is <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> email is <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@gmail.com
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Consider going back to Firestone and speaking directly with the manager to explain the situation and request a refund or additional service to properly address the issue. If that doesn't work, try contacting their corporate customer service with all the details. If you still don’t get a resolution, you might want to look for another trusted mechanic to inspect your car and provide a second opinion. It's important to make sure your transmission is properly serviced to avoid further issues.