Xfinity Stream
reviews and complaints

As someone who values both convenience and quality, my experience with Xfinity Store by Comcast Branded Partner has been a mix of highs and lows. While the service offers a comprehensive range of channels and streaming options, the customer service aspect leaves much to be desired. Dealing with billing discrepancies and communication issues has been a frustrating challenge. However, the variety of channels and on-demand content does provide some value. If you prioritize seamless customer service, you may want to explore other options.

Worked with Arial to set up roku
She was so patient and kind. Loved working with her! Never had a good experience with cable companies before until Arial. She needs a raise!

Tylor was the agent who help me today and I more than satisfied with his help, Spanish agent only wants to sale you innecesary service and waste your time, thank you Tylor one more time.

It was so easy and pleasant dealing with the customer service. The associate I spoke with was very polite knowledgeable and business like. I wouldn't hesitate to use their service again.

Very honest and straightforward. I always only paid what I originally agreed to, no extra charges like sudden link always sticks in.
Bill came out of account same day every month just as it should.
I am very satisfied with the service they provided.
I only wish they covered the area I now live.
Thanks, Gary

The service technician Mark Jackson was literally there for over 2 hours, he was very humble, pleasant and patient, it was really hot outside so we made sure we kept him hydrated, after the job was completed he made sure every tv was good and he explained to us how to work our remotes and he was also very fun to talk too. Mark you rocks!;

I realize that this forum is usually to rip Xfinity/Comcast a new one, but I just had customer service above and beyond. Mark, don't know his last name, helped with an issue that hasn't been resolved since Hurricane Ian turned us upside down. He couldn't have been more understanding or compassionate, and I wish there was a way to give him... and yes, Xfinity, for hiring such a quality individual.

Stephen Byrne

I was with a competitor of Xfinity for 11 years? I made the switch after a free upgrade cost me $99 and a loss of my daughters favorite tv station. My first call getting off the phone with them was Xfinity. I spoke to a wonderful and attentive customer service representative who claimed they had all the channels I required? not only did they have them, but so much more. Extremely fast streaming and their channel line up is awesome! Speaking into the remote is like having an assistant in your hand! So happy we made the switch!

Internet speeds great, makes Century Link look like a snails pace service especially if you live in older parts of most any city. Their TV stations are like all the other providers - The more content you want to access the more you pay. As with all the others, monthly costs are high. When I am done with my contract I will get rid of most of their content and go to Netflix, Amazon and maybe a World News along with local channels. When you add up cell service, TV service, internet etc., we pay a lot to stay connected and develop remotecontrolitis along with along with communication interruptousness.

Comcast is really getting on my nerves. I had their business service, but I had to shut down my business. When I called to cancel, they told me I had to pay over $1000.00 because I was in a three-year contract. I mean, come on, businesses fail all the time, so why would they require such a long contract with such a huge penalty? I called them nine times, and every time I was put on hold for ages. I just wanted some options, but they wouldn't give me any. They gave me the name of a business rep in Dallas, but when I explained my situation, she hung up on me! I left three messages, but she never called me back.

Finally, after four months of paying for nothing, a customer service rep told me to transfer the business account to my home. I had to add internet and pay double the price, but I agreed to it. I still had to add cable separately, though, because business service doesn't include cable in your home (which is another extra cost). After a missed appointment that I had to take time off work for, I finally got the internet and phone installed. But when I disconnected the residential phone, I found out that I had no phone service throughout my home, only in one room! I called Comcast and they told me that business service only works on one phone. What the heck?! Why would they suggest transferring service if I could only have service in one room? They never told me that! Now I have no monitoring for my security system, and they won't give me any options.

I can't believe this company treats their customers like this and still stays in business. As soon as my contract is up, I'm canceling!

We recently switched to xFinity for our TV service. While the prices are pretty high for the channels you get, the product itself is no worse than other providers in our area. However, their service is a completely different issue.

To begin with, you gotta call a number with a ridiculous automated menu that does not address all of the problems a customer can encounter. In our case, the guy who hooked us up did not secure the cable that comes from across the road to the pole in front of our house. As soon as my husband looked at it, he said that it would come down. Two months later, it did.

I called xFinity immediately. After working my way through a nightmarish maze of automation, I was given an agent. After 15 minutes with her on the phone, she said we were scheduled for a service appointment for five days later.

When no one showed, and our TVs started having occasional freeze ups, I called again and again, had to navigate the maze. The agent I eventually got said there was nothing in the computer indicating a scheduled service call, but he would take care of it. He scheduled us for several days later. Again, no show.

At 5:00 pm on that day, I called yet again. The girl was apologetic and assured me someone would be coming out, that it was scheduled for 8-8 so they still had 3 hours. Seriously? She was sorry for the inconvenience. As you can guess, no show.

Now I have to waste more of my time talking to these clowns. Ridiculous. They need to provide a phone number that leads directly to service issues that gives the customer real people located in the USA who speak clear English. And then they need to follow through on there empty promises of service visits.

They are quick to take your money each month but don't seem to care about customer satisfaction. Monopolies. Guess we're going to have to follow the Netflix, et. Al., path. It's a shame that xFinity doesn't seem to care about their customers.

Xfinity/Comcast is a company that provides cable services to many households across the United States. Unfortunately, my experience with their installation services was terrible. The Xfinity/Comcast team came to my disabled Mom's home in Port St. Lucie, Florida to change out the equipment, but they took advantage of her limited sight.

Firstly, they left the spare bedroom in a mess. The old box was mounted to the back of the TV with a nice wire run along the wall. However, the Xfinity/Comcast team left the new box just hanging with the cord out in the trip area. It was a safety hazard waiting to happen.

Secondly, they left the main bedroom in a mess too. They had to go behind the dresser to get to a power strip, but instead of putting it back where they found it, they left it on top of the dresser. They also didn't put the new box behind the TV like the old one. Now, it's next to the DVD player with hanging wires.

Thirdly, they made a mess of the box area in the living room. They used two CD collection boxes to put the new box on, which was not only unprofessional but also looked terrible. After having trouble setting up the remote, the Xfinity/Comcast Installer told my Mom she would have to use the old Xfinity/Comcast remote for on/off and sound and the new Xfinity/Comcast remote for changing channels. With her limited eyesight, finding one remote is challenging enough.

Lastly, when putting the Xfinity/Comcast modem in the other bedroom, the Xfinity/Comcast installer started to take my personal modem. Luckily, my Mom saw this and stopped him. However, the power cord for my modem was left in a mess.

I went to the Xfinity/Comcast store with pictures to express my concern to both a representative and then a manager. However, they told me that they are retail and are not responsible for the work. I had to call the installation department, which took three calls and 32 minutes. Finally, they scheduled a new installer to come out and fix things. I ensured it was scheduled for when I can be there to protect my Mom from these people. They also said an Installer Supervisor would call me, but I'm not holding my breath.

It's sad that the cable is built into the HOA bill, and my Mom has no choice but to pay for it. In a neighborhood where a lot of the homeowners are in their seventies, eighties, and nineties, it's easy to do half a job and get away with it. This could be another reason why everyone seems to be swapping to streaming, including myself.

I am still waiting for a response. It's like they don't care about their customers at all.

I am extremely disappointed with Xfinity. They took my money and failed to provide the service that I paid for. It's frustrating to have to deal with their faulty equipment and slow internet speeds. And when I try to reach out to customer service, all they do is tell me to reset my router. That's not a solution!

I rely on the internet for my business and schooling, and Xfinity has made it nearly impossible for me to do either. It's unacceptable that they can take my money and not provide the service that they promised. And when I try to terminate my account, they don't even respond.

I have screenshots of my conversations with customer service, and it's clear that they are not interested in helping me. They claim that my services are on, but I can't even connect my devices. It's like they are deliberately trying to make things difficult for me.

Overall, I would not recommend Xfinity to anyone. They are unreliable, unhelpful, and just plain frustrating to deal with. Save yourself the headache and go with a different provider.

I recently switched from Tmobile to xFinity for my mobile plan, and I must say, it has been a complete disaster. I was lured in by their offer of a new Samsung A51 with the package, but little did I know that it would be the beginning of my nightmare. When I received the phone, it was not functioning properly, and I immediately contacted xFinity for assistance. However, to my dismay, no one was willing to help me. I was passed from one agent to another, and despite contacting them over 12 times in the last two weeks, my issue remained unresolved.

As a medical provider with two separate businesses, I rely heavily on my phone to make calls and listen to voicemails. However, during the two weeks that I have been with xFinity, calls have been dropping, and I have not been able to access my voicemail because the phone does not recognize its own number. This has caused me to lose business and miss important information. At times, I have not been able to make calls because the network was either unavailable or I was restricted from making the call altogether. I mean, who restricts someone from calling their clients' home numbers?

Despite my numerous attempts to get help, I was shuffled from one representative to another and put on hold for an unfathomable amount of time. It is frustrating to think that after all this, nothing was done to resolve my issue. I have decided to cancel my service with xFinity due to their lack of customer care. I am not a difficult customer, but after two weeks of trying to get help, I have had enough.

To make matters worse, xFinity is now locking me into the phone contract because I canceled it a day after the 14-day policy. They are blaming me for not contacting them within the time frame, but I did contact them, and they did nothing to help me. It is frustrating to think that I am now stuck paying for a phone that does not function properly.

In conclusion, I would not recommend xFinity to anyone. Their customer service is terrible, and they do not care about their customers. I have attached a photo of the last few sentences exchanged with the third representative I spoke with this afternoon. It is clear that they do not even show the representative the customer's information that they are speaking with. This whole experience has been a joke, and I have since returned to Tmobile. XFinity, never again.

So, I had to switch from USI fiber to Xfinity when I moved to a new building. I knew that Xfinity was expensive and they always add extra charges, but it was the only option available. However, my experience with Xfinity was not what I expected.

Firstly, when I picked up my self-install kit from an Xfinity store, I only received equipment for one TV and a cable modem. They didn't give me a splitter, which I needed to set up both at the same time. I had to drive all the way back to the store to get the proper gear. It should have been easy for them to give me the one thing I needed to use both cable and internet at the same time.

Secondly, I watched my first bill like a hawk because I knew they love overcharging. And, as expected, they added $58 in extra charges. I called customer service and spent two hours convincing the representative that I only had one TV and didn't sign up for premium DVR. I got him to confirm that my bill would be changed to the actual price I signed up for. But, several days later, my bill had not changed.

To change up my frustration vehicles, I decided to try the Xfinity chat. I spent over an hour convincing the chat person of everything I had talked to the phone person about. At the end of the chat, I asked for a transcript, but there was no way to email or download it after closing the chat. So, I opened another chat and spent nearly another hour convincing the next person of everything I had said to the previous two. I did actually get her to paste a transcript of the chat in the window so I could copy it. She stated multiple times that my current bill would be switched to what my package rate is, and that would be the same for all future bills but that it may take up to 3 days to show on the website.

However, it's now 6/5, and my bill is due 6/11, and it still shows as $58 above what it should be. It's frustrating that I have to go through all this trouble. Maybe lying is a new service they are rolling out, and that is what the $58 is actually for? Overall, my experience with Xfinity has been disappointing, and I wouldn't recommend it to anyone.

Comcast, or as they call themselves, xFinity, is one of the worst things on this planet! They are greedy, inept, and shortsighted. First, they break into the market and swallow every damned thing they can. They wanted Time Warner. As if they had to get any bigger of a monopoly. Then, they were instrumental in stirring up the works regarding 'net neutrality'. Fortunately, the FCC had enough brains to figure out that Comcast and similar companies (Comcast isn't the only one, just a great example) were simply trying to bilk the public... again! Their customer service sucks like gravity! They are arrogant [censored]s! Those mockingbirds generally try to act superior to the customer and their needs, when, in fact, a great deal of their call center CSR's don't really know what they are doing. When they run out of B. S. and cannot think of anything else, they put you on friggin' hold forever, meanwhile they are attempting to find a supervisor or someone, or, something that might know what is going on and what they are doing. At least... what they are supposed to do. There are many things about those creeps that leave a lot to be desired. Even their advertising in my mails tell me that they want it all. As far as I'm concerned, they won't get any of it. Many other people feel the same way.

Just like the way David Letterman and others exposed the audio conversation with a CSR at Comcast arguing with a customer about 'why he wanted to cancel his service'. If anyone remembers, the snotty and pushy CSR couldn't understand why the customer wanted to cancel his service. Maybe it's just me, but doesn't that sound like a desperate plead, much like a love affair going sour? It almost sounds like that CSR was pleading like a lover, "Please don't leave me!" Why are they so desperate? Well, let's look at some facts!

I have know people personally that have dealt with Comcast and were not happy with their service. One, is arguing about knowledge. Many of the CSR's act like they know everything, when in fact, a lot of times they are incorrect. Another is attempting to cancel service without a squawk. Though many CSR's might be professional and accept the request and follow through on them, some are just chodes and they make up about I estimate 40% or more.

A friend of mine was supposed to meet with them for a job at a local government run employment office. He had to take the bus, which costs $2.25 just to get on and it is due to increase soon too! Also, it was hot that morning. He did everything and showed up on time and all that. When he got there, the woman said to him, "Oh. The Comcast recruiter didn't show up. She just called an hour ago." What? That was enough for my buddy. He had already applied a year before for them just to be told that he didn't have the tech skills to work there. Again. This is a man that has dealt with computers and technology since the 1980's. Needless to say, he decided to go elsewhere, got into another company in the same league and is now a mid level manager there. In a way, he was glad that Comcast rejected him. He has a much better job and greater pay than Comcast offers for the same work. I have also heard from one kid that worked for them that Comcast expect you to sell as well. So right there, I can clearly see that if they have a quota to sell, they must most certainly have an incentive to keep customer since that would equate to a loss. In American business, that is an ultimate sin. Still, that doesn't excuse them from being so greedy (their rates do still suck!), inept, arrogant, overbearing, and downright dumb and pushy.

I only watch digital TV since I am so damned busy. However, if and when I decide to pay for television, phone, or online service, it most certainly won't be through these clowns. And that is exactly what they are... corporate clowns! They support political candidates that are good for them, but no good to anyone else. If another business goes out of business, let it be Comcast. 'Gangsters of the West!'

Xfinity is a company that has been causing a lot of trouble for its customers. They allow their agents to cheat on us as much as they want. I have talked to a total of 4 agents in a month, and three of them lied to me and cheated me for contract, balance, and cancellation. It is really frustrating to deal with such a company that has no responsibilities towards its customers. Comcast has designed such a system where it's important for an agent just to get an agreement and make money, no matter how they do it. They lie, promise, cheat, but get a contract. Comcast is like the Wolf of Wall Street, but without any style.

One of the biggest issues with Xfinity is that they do not send you any written confirmation about details in the arrangement, only the contract and bill. When I requested an email confirmation about some specific details, they told me it's not allowed. Only phone conversation, so you can't have any evidence. They have been doing that for years. Every time I had their internet service, I was cheated. I wouldn't ever continue with them, but I had situations where they were the only internet service.

Let me share my case details. I used Xfinity's cheapest service of $30 a month for one year. After a year, my monthly subscription was increased to $72. It's written in the contract, but they did not send me any notification, letter, or email that my one-year contract expires and that my monthly payment will be increased. This is fraud number one.

When I called Xfinity and asked how to cancel the service, the agent offered me to continue using the internet for $45, and I can cancel whenever I want without any obligation. I also asked for that bill to be reduced from $73 to $45 as for all other months. He agreed and said it would be done. The connection was broken, and I called again and got another agent. I explained everything again, and he also agreed to everything as did the first agent. I requested that he send me an email confirmation for everything we agreed. A few days later, I received an email saying that my next monthly payment is $45, but there was no mention that the $73 bill would be reduced to $45. I waited a few days and called again to check. That agent told me that none of them had left any notice of my account being reduced. This is fraud number two.

This time I found a way to have a live chat with an agent (it is very difficult to find it). Now I requested to cancel my service. The agent starts lying to me that I have to announce cancellation 30 days in advance. I say other agents have told me I can do it whenever I want. Then negotiations begin, and at the end of a long chat, he says he will do it. I make an appointment to cancel my service in three days and ask how much my total debt is. He wrote that it is $30. I paid it the next day.

After 4 days, I noticed my Comcast internet service is still working, even though it should have been turned off. I find the live chat option again and asked the agent what my status is. He did not find that I canceled the service or calculation of my final due after cancellation. When I told him I had a copy of the transcript chat where all details about my cancellation are, he said he had to check again. Again he found nothing and told me that he would do me a favor and cancel the service immediately and make a debt change to $30. I told him I don't need any favor and I want to send him a copy of the transcript where it is clear what is promised to me. I also demanded that the responsibility of that agent should be established. Then he said that it was not necessary, and for that, I could talk to their "expert team" about responsibility.

XFINITY "EXPERT" SCAM TEAM - I was soon called by an expert who speaks very poor English, and I could barely understand her English. She worked remotely from India, like all other agents I talked and chatted with before. She constantly repeated the same sentences from the training book: We are concerned and will do everything, You are very important Xfinity clients, and so on. I asked her two times if she was the person in charge of frauds. She confirmed that she would resolve my case. We spent about 15 minutes around the basic confirmation of my identity, and then I told her about the frauds her colleagues. It was a long conversation. After all, she told me she did a review, and now I will be connected to talk with the "expert team." I asked her why she was wasting my time. I asked her from the beginning if she was the person in charge of these problems. She continued with phrases from the training book. I hung up and realized that I lost that day about 2 hours with Xfinity for nothing.

In conclusion, this behavior would not be allowed by the worst fraudulent company. Xfinity is below that. I have been cheated by Comcast in 2015, 2017, and now. I would never use their service, but then they were the only service in the places where I lived.

Been a customer of XFinity for TWELVE years (although their records only show eight years) and overall, they're good enough to keep our loyalty. Here's what we've experienced.

First off, the error in their records bugs me, but it's not a big deal. Also, agents used to insist we used our own router, but we've always rented from them. I told them we did use our own, and they straightened it out.

Now, the real issue is their rental equipment. When we first became customers, we bought a router from their site, but it wasn't compatible. They swapped it out, but since then, we've had to replace close to twenty routers. Their equipment sucks. They rent out cheap plastic routers that are refurbished over and over, and eventually cause lags and disconnects. It's inconvenient to have to visit a store or wait for another cheap router.

Their website design and XFi App are great, especially compared to AT&T's. Their internet service prices are relatively good and comparable to other major ISPs in our area. Customer service is hit-or-miss. Sometimes, agents are professional and courteous, and other times, they're terrible. But when they do it right, they really do it right. They bend over backwards to resolve issues, issue credits, and waive fees.

We recently switched to a 600Mbps plan, but only received speeds of up to 44Mbps. The CSR told me to connect via Ethernet cable, but I've always used wireless and got the speeds I paid for. I made an appointment for a technician to come out, but the "Elevation Team" called and I couldn't understand them. I called back and got hung up on four times. Finally, an agent reset my router and the technician confirmed it was the rental equipment causing the issue.

Overall, XFinity is good enough for us, but their rental equipment needs improvement. Their website and app are great, and their prices are reasonable. Customer service is hit-or-miss, but when they do it right, they really do it right.

I gotta say, this company ain't all it's cracked up to be. They say they have contracts, but they'll raise the prices on you anyway. I've been in a contract with them and they've raised the rates twice already. They try to justify it by saying I'm paying for a sports package, but I don't even subscribe to that! And they raised the cost of my boxes, even though that was supposed to be part of the contract. And then they try to say they raised the taxes, but they ain't the government! It's just a bunch of crooks, I tell ya. I looked around for other companies, but they're all just as bad, if not worse.

But let me tell you about what happened the other day when I called to ask about X1. I told the guy I was on a fixed income and didn't want to pay more than I was already paying. He said it wouldn't cost me a thing to upgrade and I'd even save $10 a month. So I said okay, and he placed the order. But when the equipment arrived, I noticed the second receiver was missing. I called Comcast and asked them to send a technician over to install everything professionally. They scheduled the technician for the next day, but he didn't even have the right equipment! He didn't have any tools or a box, just some measuring thing on his shoulder. And he didn't even know why he was there! I was so mad. He said he couldn't do the job that day and I'd have to reschedule. And then when I tried to call Comcast to complain, their phone system kept sending me in a loop! I was so frustrated.

But the worst part was when I got the bill. It was way higher than what the guy who placed the order said it would be. And they charged me for the technician who didn't even do anything! I was so mad I could've cursed someone out. I told the guy on the phone that they needed to fix it right away or I was going to switch back to my old service. He said someone would call me the next day, but nobody did. And then he offered me a measly $20 credit for my trouble. What a joke.

I'm so sick of Xfinity/Comcast. Their customer service is just terrible. But the thing is, I haven't switched to another provider because they're reliable and have the channel lineup I like, with decent Internet speed and a landline. I tried AT&T, but they were just as bad. And Direct TV's prices are ridiculous. I haven't checked other providers yet, but I doubt they can match what Xfinity/Comcast offers. The only other one I was going to check was Charter.

I hope Xfinity/Comcast is monitoring this site, because they need to know how terrible their service is. The first guy I talked to lied to me about the cost of upgrading, and nobody ever gives their last name or a phone extension to call them back. It's just a bunch of wasted time and frustration. I saved two chat sessions with them just in case they tried to lie again. But of course, there was no option to save the chat after the session ended. They just lie and lie and lie.

If you're thinking about getting Xfinity/Comcast, don't do it. Their customer service is the worst I've ever experienced.

If you want to be able to watch a FEW of your dvr recordings-the app chooses which ones-then this is the app for you. Where to begin with all the issues?!

1. Only some of the recordings on the dvr actually show up on our mobile devices, so it will skip from episode 1 to 5, even though 1-5 are on the DVR.

2. On Demand doesn’t work. Any time I click on the info for a show, whether on my iphone or ipad, I receive an error message that says, “Sorry, we’re having some trouble. Please check back later.” This happens no matter what, even when I try to click into a featured show on the “For you” page. The only work around I have found is if I locate an exact episode that I want to see in all TV listings, which is only by luck since if I actually use the search function, I will again get that error message. In the listing, it will have a “watch now” option that actually works, as long as it’s a repeat episode, rather than new.

3. There is no option to record shows. Also, you can view upcoming recordings but cannot modify or cancel them. Why in the world would Comcast have removed these essential features?! There’s not one on the Xfinity Remote app either. Unbelievably pointless.

4. There is no way to retrieve deleted recordings. Even though you can click into a deleted recording and click the “recover” option, you will receive an error message that says, “this feature is no longer available.”

5. Lastly, this is not just because of not being on my home network when using it (although what a completely pointless app if you had to be). I have used the app at my house and had the same issues.

I hate this app so much. I hate Direct TV more, unfortunately. Ughhhhh.

if you play online gaming do not expect Xfinity to be any good you will lose FPS and RPG if you play online poor customer service and please complain to FCC to resolve issues it will take 30 days and good service will last for a couple months.

i suggest you everyone do a class action lawsuit against Xfinity they are really bad with massive packet loss no gaming vpn, and really poor routers, that have to be used even if you buy your own router the worst connection ever , in California! They will literally lie to you every time you call them they have a thrid party support that will hack and make things worse. they do not ask to verify if you are even their customer allowing more issues.

I have attempted to get credited $30 since I signed up for the affordability connectivity program (ACP). I have been enrolled in the program on or about July 23, 2023.

I would like a reimbursement from July 23, 2023 through today, November 22, 2023 and beyond. I have made multiple attempt to get reimbursed to no avail. I have contacted managers or purported managers to no avail. I am tired of this ACP "run-around."

There appeared to be a credit of $30, but when I went to pay what I thought was going to be a $15 bill, it was back up to $45. What professional company or purported professional company does this? REALLY?

If I could choose another company I would, but I cannot because my apartment only works with Comcast/Xfinity.

I hope THIS final attempt will get my reimbursement. I thank you in advance.

Nseobot Ekpo

For the last month I have been without phone service. I have contacted Xfinity numerous times to have my phone service restored. The staff at the Greensburg, PA store has set up appointments for the technician to come to my home and repair the phone service. The Greensburg, PA store has given instructions to the technician to repair the phone service with the instructions not to call my home phone as I do not have service. The technicians still have continued to call me - what happens is that the phone rings once and the phone goes dead. At one point, when I went to the Greensburg store, I asked the techs not to call me but to show up and knock on my apartment door for them to let me know they were there. The techs are still calling me to see if I am home. It seems that the techs are not reading their instructions. As a result, since I cannot talk to the techs, it seems to be a waste of time that the techs are not paying attention to the instructions that are phoned in. Is there any way that you can talk to the tech about following the instructions given to them by the staff at the Greensburg, PA store? My cell phone service is also affected by my home phone service and as a result I cannot call any one if I am in need of medical assistance. Anything you can do to help with this situation is appreciated.

Sincerely, Michael E. Shapiola, Sr.

Comcast, or xFinity as they call themselves now, is a company that I have had the displeasure of dealing with recently. Let me tell you, it has been a complete nightmare. I have talked to at least 4 or 5 different representatives over the past couple of weeks and my billing is a complete mess. Each representative has told me something different and I don't know who to believe anymore. It's like they don't even talk to each other or have any sort of communication within the company.

I'm not exaggerating when I say that this is the worst communication I have ever received from a company. It's like they don't care about their customers at all. All they care about is offering overpriced packages and mediocre internet service. And don't even get me started on their promotional deals. You have to monitor them closely because they will try to sneak in some outrageous charges once the promotion ends.

When I asked for a simple fix to my billing issue, they just transferred me to another representative who told me something completely different. It's like they don't even know what they're doing over there. And don't even bother trying to get a hold of them because they won't answer. It's like they're purposely avoiding their customers.

If you're a new customer, please listen to my warning and stay away from xFinity. There are cheaper and better options out there. Trust me, you don't want to deal with the headache that comes with dealing with this company.

It took me a whole 12 days to finally get a new password to log into my new comcast email account. They try to sell you triple play with internet phone for $10 savings and tell you that you don't need to use the phone. But if you call the help desk to get a password, they won't give you a password unless they can call you on your new internet phone (which I don't have because they told me I didn't need it). So the alternative is to have a security PIN sent to you in the postal mail which you have to wait for. Then when you try to use your new security PIN, it is not activated until you call them again. But they won't activate your new PIN unless they can call you on your new internet phone which you don't have.

Somehow, I got in by downloading the Xfinity Connect app from the Android playstore. Then I had to verify my identity via text message code and a second verification via alternate email security code. Comcast is security paranoid making it almost impossible for valid customers to access their online accounts. It's just unbelievable how terrible this company is! I wouldn't even give them a single star!

I mean, seriously, who has the time to wait for a security PIN to arrive in the mail? And then, when you finally get it, you can't even use it until you call them again? And they won't even activate it unless they can call you on a phone you don't even have? It's just ridiculous!

But, I have to admit, once I finally got into my account, the internet service itself was pretty good. I didn't have any issues with it and it was pretty fast. But, the whole process of getting into my account was just a nightmare.

Overall, I would say that if you're looking for a reliable internet service provider, Xfinity might be a good option. But, be prepared to jump through a lot of hoops just to access your account. And, if you do have any issues, don't expect their customer service to be very helpful.

I gotta say, I'm not too happy with xFinity. I signed up for a whole year and every few months, my bill kept going up. I mean, what's up with that? I called to complain and sometimes they gave me a refund, but then the next month it went up AGAIN. And then AGAIN a few months later. It's like they don't even care about their customers.

And don't even get me started on trying to cancel my service. I've called FOUR different times and every time, they tell me something different. Some of the representatives barely even speak English. I mean, come on, xFinity, get your act together. Apparently, their call center is in the Philippines. I don't know about you, but I want to talk to someone who actually understands me.

And get this, after they told me I was overcharged and would get a refund check within a week, I never received it. Every representative tells me something different and it's just a mess. I want my money back, xFinity. It's not that hard.

Oh, and get this, they told me my equipment was never returned. But I called UPS and they said it was received. So what's the deal, xFinity? Why are you lying to me? This company is just terrible and I don't think anyone should subscribe to them. I want my refund of $106.66 and I'm never going back to xFinity again.

I gotta say, I'm pretty disappointed with xFinity. I've been a customer for like, 30 years or something crazy like that, and you'd think they'd show some loyalty or something, but nope. They're just rude and disrespectful and don't seem to care about their customers at all. It's like they have no ethical standards or anything.

And don't even get me started on their billing. My bill has gone up like, a ton in just a few years, and I haven't even gotten any upgrades or anything. I called customer service and was on the phone for like, 3 hours trying to get someone to help me lower my bill. I mean, I'm retired and on a fixed income, so every dollar counts, you know?

Anyway, after talking to like, 4 different people in 3 different departments, they finally lowered my bill back down to $299.00. But then the next bill comes in and it's back up to $351.00! So I call again and I'm on the phone for like, 2 hours this time. They promise me a credit for $52.00, but then my next bill comes in and it's $410.00! Like, what the heck?!

I just can't stand talking to these people anymore. It's like a horror show every time I have to call them. They don't care about their customers at all, they just want to jack up our bills and make us suffer. I've been on hold for like, 45 minutes now and I just can't take it anymore.

Honestly, I know there are other options out there and I'm seriously considering switching. This is just too frustrating and I can't deal with it anymore. xFinity, get your act together and start treating your customers with some respect!

We decided to go with xFinity for our internet and TV needs, and we were excited to see the special offer of $69.99 with free installation. Our first call resulted in a free modem, which was a great bonus. However, when I asked the representative to call me back after I got my husband on the phone, I never heard back from them.

A few days later, I called again and spoke with Henrietta Jones. She helped us order two TVs and internet, but unfortunately, there was no free modem this time. On the day of installation, the technician was late and sat in his truck outside for 20 minutes. When he finally came to the front door, he reeked of cigarettes, which was not pleasant.

We showed him the locations of the modem and TVs, which already had existing outlets. However, he informed us that it would cost $100 per run, totaling $300. When we mentioned the free installation offer, he seemed confused and repeated the $300 charge. We felt pressured to pay since he was already there, but we were not happy about it.

After the technician left, we were even more frustrated. To make matters worse, he came back and asked us to say he was there if anyone called. We were confused and didn't trust the company at this point.

Overall, we are disappointed with our experience with xFinity. We don't feel like they care about improving their services, so we will stick with the providers we know and trust.

I gotta say, I had a bit of a rough time with Xfinity-Comcast Cable recently. My cable TV went out and I was getting some "error codes" that they wanted me to look up. But when I went to their website, the code wasn't even listed! Can you believe it? I mean, what's the point of having a website if it doesn't have the information you need?

Anyway, I ended up having to call them and go through their phone menu, which took forever. I swear, I must have been on hold for at least 8 minutes before I finally talked to someone. And even then, they just directed me back to their website! It was a real run-around, let me tell you.

Now, I'm not saying that things don't happen. I get it, stuff breaks sometimes. But it was just so frustrating to have to deal with all of this. And to make matters worse, it was a weekend and OnDemand wasn't even working! I mean, come on Xfinity-Comcast, you're an NBC company, you should be able to do better than this.

The website itself wasn't too bad, I guess. It could have been more user-friendly, but I was able to navigate it okay. It's just a shame that the information on there wasn't accurate. I mean, if you're going to direct people to your website, at least make sure it has the right information!

All in all, I think Xfinity-Comcast could do a better job of taking care of their customers. The long wait times on the phone and the inaccurate information on their website just aren't cutting it. I hope they can step up their game and start caring more about the people who rely on their services.

My experience with Comcast Xfinity Internet has been frustrating to say the least. I was enticed to switch to their service because they offered Gigabit Speed in my area. However, it has been almost a full year since I switched and I still only get a bit over 300mbs. Aarrrgggg!

At first, I was understanding of the situation as the pandemic had just started. But it does not take over 300 days to fix this problem, even in a pandemic! It seems like they just don't want to fix it. They keep doing the same thing - testing my connection, then sending someone to check my hardware, then checking outside only to report that the box at the road needs to be replaced. But then nothing happens!?!?!?!?

I have explained to them that I have fully checked my hardware. As a computer technician, I replaced all my cat5e cables, my modem is on their list and it's a DOCSIS 3.1 modem that can handle 10 gigabits. My router is a Triband gigabit, with Multi-User MIMO, and my switch is gigabit as well! Yet, I still don't get the speed I was promised.

I have asked many times to talk to someone that can make executive decisions, but no luck! They are supposed to be here this Wednesday, 02-24-2021. I have given them one last chance to fix things before I call my lawyer!

If I didn't know better, I would say that "[censored] Biden's" cousin was the CEO of Xfinity! But in all seriousness, I hope they can finally fix my internet speed issue. It's been a frustrating experience and I wouldn't recommend their service to anyone until they can prove that they can deliver what they promise.

I recently switched to CenturyLink because I wasn't getting the internet and phone service that I was paying for with Xfinity. However, I decided to keep the TV cable service. Unfortunately, I was given the older DVR boxes and I'm not getting all the bells and whistles that I'm being charged for. It's not fair that I'm paying the same amount as someone who has the 1x box but not getting the same features.

To make matters worse, I turned on my TV this morning and found out that I'm missing some of the channels that I had before. These aren't even premium channels, just regular ones. I immediately called Xfinity to let them know what was going on. I don't think it's right to pay for something that I'm not getting.

The customer service representative told me that I needed to have premium channels to get the country music channel, Spike, and WGNTV. She then informed me that I would have to pay an extra $20 a month for the premium channels. How is that possible? I'm already paying $110 for TV and now they want to bump it up to $130. Xfinity is the biggest rip off.

I've been a loyal customer of Xfinity for almost 30 years, but the way they treat their customers is terrible. They should start thinking about CenturyLink and PrismTV because Xfinity's days are numbered. I hope Xfinity starts treating their customers better and stops ripping people off. They are the worst company ever.

Signed,
Used to be a good customer, hate you now. I will never go back to your company.

I gotta say, my experience with xFinity has been pretty disappointing. It seems like they're always trying to overcharge me for everything. The equipment is way too expensive, like 200% more than it should be. And the packages they offer are just ridiculous. They include all sorts of stuff that I don't even want, like endless commercials, religious programming, and pharma ads. It's like they're forcing me to watch all this stuff just so they can make more money.

What really gets me is that they don't let you customize your own package. If you want CNN and MSNBC, you have to pay for a higher package. And forget about just getting phone service without paying an arm and a leg. It's the same with movies and internet. You can't just get internet without also buying all their other useless programming.

And don't even get me started on their customer service. Every time I call, I have to answer endless questions that the rep should already know. It's like they're just trying to waste my time. And I've heard that these big companies are in cahoots with the state governments and giving out our phone numbers to other companies. It's just not right.

Honestly, I'm not surprised that so many people are leaving cable. The programming is bad, the customization options are non-existent, and the customer service is terrible. I wish there were other ways to enjoy television and cable without having to deal with these bad deals.

I live in an area where the only way to get cable is through xFinity, and it's frustrating to know that they have a monopoly in our area. I've heard that people have tried to fight for another internet option, but the city won't allow it because they have a contract with Comcast. It's a shame because I would love to use another service since I'm sick of Comcast. However, the only other option is satellite, which is more expensive.

To keep costs down, I have to use one of their packages to keep it at a set rate. Otherwise, the price fluctuates every month, and it gets really expensive for just plain internet. The worst part is that they don't tell you when the package expires, so you get a new bill, and your rate changes. Internet should be a utility with a set rate, not a service that is a monopoly where people are swindled into paying more than they have to.

Despite all of this, xFinity is generally pretty reliable, and their customer service is good. However, I've found that some of the reps can be a bit stubborn when assisting you. I often have to ask a rep to help me because I don't understand what I'm purchasing half the time. It would be nice if they told you that they are working in the local area because some of us rely on the internet for business or daily use.

While xFinity is not my first choice for internet, it's my only choice for internet. It's frustrating that the government won't crack down on their monopoly. It seems like they have a lot of power in our area, and it's not fair to the consumers.

One thing that really bothers me about xFinity is that the only browser the website works in is Internet Explorer. I've tried several other browsers, only to find that it can't log me in without an error message. This is kind of annoying, especially for a company that has a big website. I hope they can fix this issue soon because it's frustrating to have to switch to a different browser just to access their website.

This app is getting worst and worst. I pay a ton of money to comcast each month and thought I would be able to do certain things and I can’t. I have just about every channel but can’t seem to stream anything from 85% of the channels I’m subscribed to. I also use to be able to record shows on the go from the app, but now that seems to be taken away too. Lately I can’t even watch all of the DVR recordings that I have. It gives me about 30% of my list and none of that is the newer recorded shows. You would think with the ridiculous amount of money they charge that they would be improving our experience and not have people contemplate looking for better service elsewhere.

All of a sudden we are getting “available to watch in Home only” and we are “in Home”. Also doesn’t apply to all stations, what gives! Called Comcast, 5hey were no help at all. Also up until a few days ago, we were able to watch a program while it was being recorded (allowed us to start from the beginning) while it was recording, but now we get the same message, “available to watch in Home only”. We have multiple devices, problem occurs on all of them. Even tried signing out of the app and signing back in.
Update: Comcast support is clueless when you try to tell them about the problem. They try to insist it’s a problem with our home modem - so we went to our local Comcast store to see if they could help. Guess what, when they tried the app on their own equipment they got the same errors. Comcast needs to do a better job of training their supplies people and PLEASE fix the app.

I do not have a cable box and rely very heavily on this app to stream content to my TV via my Chromecast device. Somewhere in the last several days a change was made to this app, that thinks it is casting to my TV. But all my TV says is waiting for content. My iPad tells me that content is streaming but the app itself says content is waiting to be selected. If I had not purchased so many movies through Xfinity I would have canceled them already. Another issue with this app is that when it did work streaming to my TV, I would be in the middle of a sporting event, when a message comes up on the screen asking me if I am still there meaning am I still watching TV. That’s just plain stupid. If there were another provider in my area I would drop Xfinity is quick as you please. I know the problem is the Xfinity app because all of my other streaming apps, Netflix, HBO, ESPN all stream successfully to my TV. The only app that doesn’t work to my Chromecast device is Xfinity.

Today is Sunday, August 7th, 2022. On Friday at 10 a.m., I lost the ability to stream ALL channels away from home except for NBC. I called Xfinity and got the runaround from the Philippines for over two hours with no solution. Apparently, Xfinity introduced this “new, improved” app to replace the one that worked perfectly for years. If this situation is not resolved within one week, I will QUIT XFINITY.
Update — I received a response from Xfinity on Wednesday, 10 August, saying they were aware of the problem and had fixed it, and to re-boot the app. It worked, and works perfectly now. *** My advice to Xfinity/Comcast is to advise their customers and their support staff in the Philippines when problems like this occur, and to provide an estimated date of repair. This would go a long way to comfort customers who are experiencing these problems. Think of it like being on an airplane that isn’t moving at departure time. There are good, aware pilots who get on the PA and give an account of the situation. Comcast/Xfinity should follow this practice.

I set up internet service with Xfinity on June 20, 2022 for $49 per month. I was approved for the ACP program which gives a credit of $30 per month. I gave this information to Xfinity, but it was never applied to my account. The kept Messing up my account and had me tied to 2 of my neighbors. They even sent equipment with my name to the wrong address. Although we eventually got the account straight, my credit was still not applied. I finally called today to ask them to correct this. They informed me that my original credit confirmation expired after 90 days and I would have to reapply! They also stated that they could only give me a $30 credit for my trouble, and that I would receive a credit going forward. The problems is I’ve been overpaying $30 for the past 6 months due to their error! I am so fed up with them!