Wish
Reviews and Complaints

I have ordered items in the past which have been ok (quality reflects price), however I am so disappointed with their service as of late - I placed an order on 12th may 2020, I had checked the site again in july but as it had an estimation delivery date in august I couldn't follow up until this date had past. At the end of august I then informed the site I hadn't received the item. No response - just tried again 2 months on but I received the message "window for refunds has now closed", and there is no where on the site to issue this complaint or chase up a refund on an undelivered package! Even though I did follow this up within the time frame allowed! Shocking customer service. Absolutely disgusting, won't be ordering again

I don't recall ordering this, but I received by air mail from China from wish. When I opened up, it scary to an exposed face mask. Not in any plastic or cover. Not even sure it has been used or have covid virus. Just 1 piece disposable face mask!

What the hack is this!? Is this a joke? Or is that house the virus being sent around to other countries?

The sender address are as per attached!

I made an online purchase about a month ago of my babys clothes and the item was supposed to be delivered in two weeks time but I did not receive it, I am no happy about your services, I dont know if im the only one, but please try to speed up your orders course sometimes you place an order hoping you will get it in time, pls contact me on [protected], thank you

They keep marking items delivered when they know they are not delivered! It says properly cast and that's it I've asked for time Del and who delivered and where they placed this supposed delivery. This keeps happening. Then they ask for pics of label I tell them label isn't going to match what they have because I didn't get the order they are comparing the label from order I did get so of course bit going to be same tracing numbers but they don't get it. Then I send pics then they say pics not good enough then they say peel label off and send that pic and a pic of ripped bag where label was peeled of u thought this was a joke but I did it then they told me wrong tracking number doesn't match I said again it's not going to I did not get the package you are comparing I can't give them label of a omg I did not receive I sent pic anyway not good enough sent more pics and a bracelet 11 stones fell out only had item 3 weeks and stones fell out at 2 weeks sent them pics of that then they said those pics not good enough sent note pics and I'm still waiting I have over 98 messages to them of them saying issue resolved and me answering back issue not resolved! I have been made to feel like scum on their shoe and like I'm a liar. 168.00 I've paid you and got nothing in return. I have filed complaint with postmaster general to investigate you . Calling attorney general today sending letter to corporate office filing complaint with BBB blasted you on face book and I have thousands of friends. I'm taking my friends away when I can. I've given you bad surveys and I have given bad reviews and I'm filing complaint with goods and services through the state. And the say international shipper an last package I got was from Santa Fe springs California. They only say items properly cast that is not delivered! I check with postal carrier I told postmaster general tracking numbers do not exist that wish people gave me neighbors don't have packages and I don't. I'm dying yes I'm dying a slow death I'm stage 5 kidney failure. Look it up. I do dialysis each week to sustain my life for how long not sure but I'm sick everyday then I have to be challenged by wish and treated like I'm a liar and like customers are a dime a dozen I'll not stop till I get this resolved to my satisfaction I'd even settle for half of all this money I've spent all the way back to 2016 check it out you see item ordered tracking then bam it stops and doesn't move or go anywhere for months and then ultimately it never arrives and they st wish won't do anything. I will bear some of the fault as I could have followed better but I was very new and didn't know your website well but now as I resumed ordering again you are doing the same thing I stopped ordering for a long long time I fought ok take my losses and move in then I stated buying again and bam here we go again. It's to to much. I have a list of all orders never arrived/delivered and items you say deliver I never got or I got the wrong item but I certainly am not going through all this headache and risking my health more if I was lying. I can't and won't pay for items I don't have and when I fo get an order I go through one by one by one very carefully and check each one that's been delivered then shortly after that it seems I always get emails that say delivered in items I did not just check in and did not receive this has been going on now for years and mire recent now the past few weeks please help I can send pics of items never delivered and on your own website you will see wish dropped them call they say they have your back and if items take to long they automatically refund you or they should but they haven't and they don't. They seem to resent you if you tell them not delivered and then you have to spend the rest of your life fighting for the money they basically stole and they act like it's millions of dollars so I say shame on wish for treat me and others like this it's horrible and it's many people there that do this! Not just one person very hard core approach and customers get the brunt of it when they never ever get refunds on these items never delivered/ received. Thank s lisa mulligan is like to talk to a person if possible [protected]

I purchased a mouse pad off of wish for my son on June 23 2020. The package arrived last week October 8, 2020. Inside of the small package from china was a small piece of jagged cardboard.
The cost was $10. I am very concerned about my credit card information and the long wait period and all that may have happened with my info. The scam prevents me from ordering off of them ever again.
Of course I want my money back, and I want reassurance of no criminal activity with my credit card number.

Hi I have orderd a phone, welding helmet, camcorder on each item I have been told that an alternative and to look to see if I would like them but can not get to see these so could alternatives and now say its been too long and am unable to get my money back, I have stoped buying from wishn and just want my money back, I think the way wish try and not answer wot you ask of them I am not happy with wish I have said this in more than one message and think this why they dont get back to you shame on you wish shame

I ordered a pack of four lights, only one has arrived.

Unable to load history on site to check what's happening with my order. Have I have deleted and reset to no avail. I have tried to contact someone but keep getting a computer answer... Still not resolved. Please could you get someone who knows what the problem is and resolve the issues. If you don't want our business then say so.
Please and thank you
Signed
Fed up

Bernard G
S'il vous plait, je veux que ce message soit remis a sa demande a mr miguel du service wish team. Je n'ai pas d'autres moyens de le lui faire parvenir!
Cela fait la troisième ou quatrième fois que j'envoi ce message et a chaque fois quelqu'un de différent me répond et m'envoie balader!
Merci de bien vouloir faire le nécessaire!
Bernard Gigan

A l'attention de Miguel du service client

Bonjour,
Comme suite à votre message veuillez trouver ci-dessous les informations complémentaires que vous avez demandez.
• 5ead806da3338ebd17a71b99 Professionnel Étudiant CF50350 180X F30070 Monoculaire Espace Astronomique Télescope Débutant. Commandé le 2 Mai 2020.
•
• 5efb3ba0fb72905edbfc8e0f Caméra IP 1080P HD CCTV étanche WiFi extérieur PTZ Sécurité Wifi Caméra IR sans fil 4/10/24 lumières LED. Commandé le 30 Juin 2020
•
• 5f09bc14310bf7c52652f0ce Outil de sculpture de ciseau à bois de charpentier de haute qualité Attachement de mandrin pour arbre flexible de forage électrique. Commandé le 11 Juillet 2020
• 5f11655a64c3880beb0909bf 2020 Hawei Mt33 Pro2 Smartphone 6, 3 pouces Écran de goutte d'eau 256 Go Caméras HD 13MP + 23MP Double carte Sim 10 cœurs 4G Bluetooth WiFi Wawei Mobile Phone Handys prend en charge la T-card Global Vershion. Commandé le 17 Juillet 2020
- 5f1940b83af1270ab65bf262 2020 New Waterproof Smart Watch Men Fitness Tracker Heart Rate Blood Pressure Health Monitoring Women Smartwatch For Iphone Andorid
Noir, Quantité. Commandé le 23 Juillet 2020
- 5f27ec3832e10879fe416a80 Induction Hob Converter Heat Diffuser Disc Adapter Plate Pot Frying Pan Saucepan. Commandé le 03 Août 2020
Merci de bien vouloir faire le nécessaire pour régler ces problèmes, sachant que dans l'absolu les remboursements ne m'intéressent pas vraiment !
Cordialement,
B.P Gigan
•
Provenance : Courrier pour Windows 10
De : Wish (Wish Customer Support)
Envoyé le :vendredi 18 septembre 2020 20:58
À : bernard gigan
Objet :[Wish] Re: Mes paramètres de compte > Paramètres de compte > Autres mises à jour de compte
Wish (Wish)
18 sept. 2020 à 09:58 UTC−7
Bonjour bernard,
Merci de venir vers nous au sujet de vos commandes. Nous sommes désolés d'apprendre que les dates de préparation soient toujours repoussées. Pouvez-vous clarifier ou fournir plus de détails sur la commande concernée?
Il pourrait également être utile de fournir les informations suivantes:
• Le numéro de commande (cela commence par un 5 et vous pouvez le trouver dans l'e-mail de confirmation de votre commande)
Nous vous remercions de votre patience et attendons votre retour!
Miguel,
Wish Team

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response. message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH

i ordered a solar street light they sent a light sensor they said to send phots and a discribe what was wrong with the order. i have done this four times and get back the same form letter response no one can be that incompetent their service is crap i can't get my money back i would take them to small claims court but it's not worth it!

I was going thru my checking account statement and found two deductions for $37.00 on 09/14/202. I have no knowledge of what this is for. I tried calling the number they gav e on my statement [protected] but got no where. I would like for these charges to be checked into and refunded. Thank you

Every time I go to order something it says that there is something wrong with my user account and it tells me to send my id. I sent my ID multiple times and still have heard nothing from wish and I still can't order anything as of today.

on Sunday 20th September at around 15.00 hours, l searched the wish site after downloading it to my phone earlier and ordered a 2020 new citizen and waited in anticipation . Time passed some days later While l was out a message appeared on my phone from DHL your package has arrived, l was out and could not attend the arrival of the delivery
It never came no contact number for the delivery or sort number so all l can do is keep on contacting you £25 is a lot of money for delivery and nothing for it so please find it for me also my free gift a knife sharpener has not come
Adress 61 westdale walk kempston bedford England
mk42 8nq
my Email [protected]@hotmail.co.uk
my phone no is [protected]
I would like some kind of reply as its impossible to ring you and its the second time l have contacted you

I have tried to pay wish for the items I have selected with my Visa card but it keeps saying I have a payment issue every time I go to checkout please could you resolve this issue for me as I am waiting to pay for my items thanks

I have been shopping with Wish for a few years so recently when I attempted to check out on a few items in my cart, there were three payment methods to choose from includingCC, GooglyPay, and PayPal, however none of them worked as I continued to receive error messages. I contacted Wish support where I was informed to uninstal then reinstall the wish app. I did so including turning off and restarting my phone; problem solved however the promos in my cart were no longer there. I had screenshot the promo savings when I had the payment issue as well the errors, so now I sent them to Wish and asked them to fix my cart; they refused and continue to repeat their nonsense. Began researching the company online - they also go by Contextlogic Inc, but there are many complaints and negative reviews esp. thru the Better Business Bureau about the company. Sent a fax and email to hierarchy, and to regular Wish support; the only response wasc repetitive and that I did not check out in time. Extremely vexing since I spent much time navigating their check out complications at no fault of mine. I feel they should honor the two promos that were in my cart due to their problematic payment issues. ($3.56 and $1.11)

Cant get any information

I purchased a pair of boots 4/30/20 . I was suppose to receive them 8/7/20. When I informed them of the delay 8/11/ 20 they granted a partial refund and said if I didnt receive them by 9/22 I'd be granted a full refund back to my card. 9/22 when I informed them I still didnt receive my boots they told me it was too late to get a refund but that they would make an exception and give me store credit. That's just outrageous how they think they can just steal from their customers. I want the remaining balance back to my original payment method.

1. The cd drive you supplied does not work - it has been tested on 3 different laptops. I told you on 3 September. I asked for a replacement. You promised to respond within 3 days. I have heard nothing from you. Please reply. Please send a replacement cd drive.

2. I also asked you to stop sending me sales email. You continue to send it. Please comply with my request.

I haven't received all my orders only some need the rest of my orders pls I have paid for and ordered a lot more then I have received pls send my orders thank you pls I haven't received my orders since June so either my money or my orders some things for my grandchild and she probably has out grown them pls send my things ASAP or my money I would really like to get the orders please I can't stress enough how bad I want my orders please as soon as possible please please please I like ordering from you but I don't want to wait forever for it please send my orders or my money back