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Where to begin. The company is a Verizon Wireless authorized agent that portrays itself like Verizon corporate, even though they are not. They don't list prices for any of their handsets, and they encourage reps to overcharge for the handset, and then if a customer wants to return it because they find out they got duped, they charge them a $75 restocking fee. They also charge a $20 device initiation fee, a $20 phone book transfer fee, and they even charge for the 4g sim cards that are free. It's absolutely absurd. Verizon gets the actual OEM accessories, and they charge typically $29.99 for a brand name car charger. This company charges $29.99 for a $3 piece of [censored]. That's just the top of the issues. They resell used equipment with no warranty to customers and tell them they are brand new. Then when the customer has an issue, they tell them to go to a corporate store, and wash their hands of any wrongdoing. Unfortunately Verizon is just as bad though, because their account reps have been made aware of the issues, yet they allow FlexicoN (Wireless LLC.) to continue their fraudulent and deceptive practices. DO NOT go to one of their locations. The company has been sued by many of their employees for failing to pay overtime and commissions, as the only way a rep can earn commissions is if they drastically overcharge customers for the equipment they purchase. An example is that a customer would stop in to purchase a Droid X2 that is currently (8/11) offered as a buy one get one free for $199. Wireless, LLC; Flexicom will charge the customer $299 for the handset, $20 for what they call a device initiation fee, $20 to swap phone contacts, and then send them on their way. Of course most of those customers will find out they got ripped off and come back to the store to get their money back, but the store will tell them that they have to pay a $75 restocking fee for what was probably a used phone to begin with, because someone else returned the phone for the same issue, and the dominoes just keep falling like that. The company has been caught performing upgrades on customers accounts without them knowing. Just search Google for Flexicom lawsuit and you can read all about the class action lawsuit currently underway in Ohio. Another lawsuit is 'about' to begin in Florida for the same thing. Don't let any other ratings fool you stating that Shawn Cunix and Bill Goodrich are good people. They are used car salesmen con men getting rich through deceptive practices, and VERIZON LETS THEM DO IT! I suggest for that reason alone you consider switching to Sprint, if not for the fact that they are the only company with truly unlimited data anymore. AT&T USED TO HAVE many wireless agents, but they got caught in lawsuits involving the EXACT same thing that Verizon is allowing their indirect retailers to do, and it's all going to come crumbling down. I'm sure attorneys are lining up because of this company specifically. I worked for this company for only two months, and I caught my District Manager stealing from the company, the Regional Manager allowing it to occur, and I caught the District Manager pulling private customer pictures and videos from their SD card, and saving it on the company computer. I reported all of this and was terminated for being "negative." That's truthfully what occurred. I called the Regional Manager to ask him how I would overcome a customer objection of being overcharged for a handset by not getting the buy one get one free Droid X2, and get this; he tells me that a rep in another store was successful in selling the customer one Droid X2, and then having the customer call in to get the free second handset from Verizon customer service. THAT IS HOW THEY DO BUSINESS! I reported all of this to Lisa, the Florida Verizon Wireless Corporate Indirect Account Executive, and she did nothing to follow it up. So, I'm proud to announce I'll be buying four broken (non-suspended) basic handsets from Ebay, and then selling all of my smart phones, and switching to Sprint after I pay my early termination fees. The last thing I want is for a company as crooked and fraudulent as Verizon Wireless having access to all of my information. Because, after all, they are aware of what this company Flexicom (dba Wireless LLC.) is doing in more than 200 of their locations, and they have DONE NOTHING ABOUT IT! Flexicom, Wireless LLC. isn't just a po-dunk small operation anymore. With more than 200+ locations, their business practices DO HAVE A NEGATIVE IMPACT on Verizon Wireless as a whole, and say goodbye to those great customer ratings Verizon Wireless when you allow companies such as Flexicom, Wireless LLC. to represent your organization. DO NOT DO BUSINESS AT ANY OF THEIR LOCATIONS FOR YOUR BENEFIT!
I remember hearing your name when I was employed there briefly. I too have been contacted by the attorneys out of Ohio. I'm not ashamed of the factual statements above, because they are 100% true. Verizon needs to seriously tighten their requirements in regards to ethical business practices for their indirect, premium retailer program. Down here in Florida there appears to be a surplus of integrity challenged Verizon Wireless Premium Retailer Agents. Shame on them. I'm glad you got out when you did, and I hope the legal resolutions provided to you were ample enough to shine some light on the "darkness" you experienced at Flexicom.
This is very important. If you purchase a handset and return it, that handset MUST be sent back to be reconditioned or returned to the manufacturer for reconditioning or defective status. Once an ESN (Electronic Serial Number) (ie. handset) is assigned to an account, that handset is deemed used. That means that handset's warranty follows the rules of only being valid on the original account it was activated on at the time of it being brand new. If a retailer such as Flexicom chooses to return the handset five minutes after it was activated on an account, that handset no longer has a warranty. This is regular knowledge to all retailers. The handset also does not qualify for a MIR (mail in rebate). Flexicom does not inform their customers of this, and believe me when I tell you they receive plenty of handsets in return; specifically because of their business practices to not list prices, and overcharge customers for their handsets. Verizon does have the autonomy to choose to carry-over the warranty from another account, but their system prohibits them from doing so in a manner that will require you to explain your case every single time you have an issue with your handset. They can remark the account with a priority remark, but realize this is their choice, not yours. Their policy is that there is no warranty, and you have the choice to purchase insurance coverage on your handset. Realize that the insurance requires a deductible for any handset. Typically you will pay $50-$75 for a basic feature handset to be replaced, up to $200 for an iPhone style handset. The point I'm making is that Verizon's rep, Lisa was informed, as well as the District and Regional Managers of Flexicom. A simply audit of their handset ESNs will show the practice of new handsets being returned, and then sold again as new even though they are used, will prove this is taking place. It will be interesting to see if a significant fine will be assessed to Flexicom again for their deceptive business practices.
The law seems to say differently in regards to so-called salaried exempt positions when the rate of pay falls below minimum wage for hours worked. Case in point, the class action suit against FlexicoN to which hundreds of employees have signed. No matter how hard you try to polish a turd, it's still a turd.
Oh an in reference to you stating INCORRECTLY that the company pays when you have time off, not true. They deduct the days missed. Multiple employees have records of this taking place, specifically one I worked with that went to the hospital for heart failure and the four days this employee missed were deducted from her so-called salary. The legal complaint isn't without merit. If you are a current or former employee and got screwed by this company, feel free to call Telephone: [protected]
I have worked for this company for the past two months, and I must say that this company is the most unprofessional company that I have ever worked for. Shawn Cunix seems like hes a great guy, and I definitely respect his drive, but I feel they need to do better. I've been told nothing but lies. They tell you what you wanna hear to get into the company and then you get started and realize that things are very different than what they say. You get thrown into a store with little to no trainer and you are expected to know how to do everything. Also, Its crazy that after you get paid 4.25 an hr after you hit 40 hrs. How the hell does this company expect to keep people? This is why the turn over will always be big for this company.
I see alot of complaints against this company and it makes me wonder-
Are you just angry because you could'nt cut it in a required sales position?
I currently work for flexicom and very satisfied with my treatment.
1st your complaining about over time pay on your salary job? So you worked a few hours over time - That shows your commitment and leadership that you are willing to put in time to hit monthly goal. If you worked for the nfl as an athlete do you do the bare minimum or would you stay late and practice? Staying late and coming in early shows DRIVE. Something you obviously dont have.
I never complained about working alot because the company doesnt complain about you taking time off. If someone calls out sick or leaves early or late or takes 3 days off YOU STILL GET PAID SALARY AND DID NOT WORK. So how can you complain about not getting paid an hour or two in over time. Did Flexicom say hey you called out sick so your not getting paid? NO because it is a salary position. You cant take and not give.
Also about shady ness? There is no shady ness it is a great retailer that empowers you to either be high in integrity or a lazy bum that cannot close sales. Its up to you how the customer is treated not the company- they intrust you to be a role model employee- Im sure you were interviewed and displayed good characteristics which is why you got the job, but if you fall short of what the discription is then of course you will get cut. Fired, layed off... If you want a easy job to customer service. Not SALES.
Personally. I have been with the company 1 year and so far I have been given 3 raises- from $1600 a month now to $2500 month.
ALSO Im a store manager. Why? Because I work hard and make points. I sell and make the customer happy. You get what you put in, You bust your butt for them they will take care of you. Thats how ALL BUSINESS'S Work. On one occasion I did not hit our monthly goal and was in financial trouble, the company GAVE me $1000.00 bonus to help me out.
They take care of you personally- Its a family. So please stop trying to damage the employees and company with your negative experience. I understand you are sour because you probally got let go- But if you were valuable would you have gotten let go? DID YOU DO EVERYTHING you could to be a good leader or sales person? Prob not... There are plenty of hungry candidates out there that are willing to take your spot, so if your not up to par dont take it so rough... Find a job that better fits your personality -
If you dont have a goal to work hard and get promoted then you wont be. Youll be below average in any sales job without that fire and desire to do well. Good luck in your new career paths.
I know what you said brother i also worked at that location for about five month and i was the one that got all of the Orlando store into the law suit for over time pay and we won the case thank God. i hope this company gets shut down by the court.
Miguel