Vodacom review: Service at vodacom 4u kolonnade shopping centre

Good morning,

My son’s phone was stolen on Sunday in the Wimpy in Bela-Bela. We have phoned 082-135 to blacklist the device and the sim card. We were very fortunate that through “find my I-phone” we were able to track the device from 15:00 that afternoon and also able to recover it.

I phoned then the very same number 082-135 and after going through all the steps, that is very frustrating, managed to speak to a consultant to ask for the forms to be emailed to me to un-blacklist the device. He then informed me that it’s no longer working like that. I have to take the device and my ID, as I am the account holder to a store and they do the un-blacklisting in the store.

We went yesterday afternoon to the Vodacom4U shop in Kolannade Shopping Centre in Pretoria where a lady told me it’s doesn’t work like that. I must complete the form and send it with the proof of purchase, which I don’t have as I did it on-line with Vodacom. I phone the 082-135 number again and the lady in the store spoke to the lady at the call centre in a vernacular language of which I did not understand. The lady in the store then said to me that the lady from the call centre will email me the proof of purchase. I started filling in the form at a table in the store. After completion, I still haven’t received the proof of purchase. I told the staff in the store that their service is really despicable as all of them at the time ignored me and there were no other customers in the shop. The 1 lady then said to me in a very arrogant tone that the lady on the phone is helping me, but once again I didn’t know that, as she were talking vernacular again of which I didn’t understand. I acknowledge that I was rude, but I was send from pillar to post and the staff in that store blatantly ignored me. And up until now, I still have not received the proof of purchase.

We left the shop and went to the Vodashop in the same centre. There they have informed me I must have an affidavit from the police before I can submit the form. Once again I get another message on how to un-blacklist the device. At least they realised my frustration and emailed the attached form as well copy of my ID to [protected]@vodacom.co.za

Can you please assist me in un-blacklisting the device and also send me the proof of purchase on this phone. The number in question is [protected]. I also insist on an apology in writing from the Vodacom4U shop for their utmost disgusting customer service.

Your urgent response will be appreciated.