CB Telecommunications Vodacom 30gb black friday deal not added to account.

Vodacom review: 30gb black friday deal not added to account.

CJP79 of Johannesburg, ZA

Dec 04, 2023 4:09 am EST

Featured review

I have taken out a new contract phone on the 7/11/2023.

On the 08/11/2023 I received an SMS message from Vodacom, there is no Cell number however it's the same number as when receiving notifications around the amount of Airtime and Data a person has left.

I responded to the SMS , by following the instructions to SMS 31118 with the words BF23. I received no notification and resent it on 9/11/2023 and 15/11/2023.

I contacted the call centre on 9/11/2023 and no one knew about the deal and i was advised by Vuyelwa Damde that because this is a Black Friday special, I should keep the record of the email to her and wait for 1 December so that the Data would kick in for the new month.

I tried to contact Vodacom again and have been sent from pillar to post to try and have the matter resolved to no avail . None of the numbers assisted [protected] an 082 1945. One of the consultants even advised I must go to the store as the phone was an instore purchase. as they cannot

Attached is the Photo of the SMS received.

I responded on 08/11/2023 18:26 , 09/11/2023 @ 14:12 and 15/11/2023 @ 14:03

Claimed loss: Deliver on the service provided and any data costs incurred to be refunded as the Data should have been active on the contract since 1 December 2023. This is on Contract number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: TO add the data to the new contract as per the offer and ensure there are no additional fees etc.