The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - customer service
What a joke! They overcharged me after a quote on the phone. They shipped my items without explaining the differences in my options. My 3 piece antique soup tureen, platter and table arrived in pieces. She offered no assistance. She told me she shipped it through the post office and I had to deal with them. Are you kidding me? I paid 130.00 for what? I could have gone to the post office myself. The customer service is non existent. The girl helping me was smug and indifferent. This is a bad reflection on UPS. They need to pay better attention to the franchise owners. I wish I had read the online comments about that store. They were all negative. How is it they are still in business?
The complaint has been investigated and resolved to the customer’s satisfaction.
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