Marriott International

Subject: Our Stay at the Philadelphia Hotel May 10-13, 2019.
Normally, I do not provide this kind of feedback to any type of business or establishment. However I need to provide you some information that may help you provide better service to your customers in the future. My family and I traveled all the way from Indianapolis Indiana. What a layover in Chicago, and then onto Philadelphia. Total time for travel was over three hours to get here. When we arrive to check into the hotel, we were told that the water in the hotel was turned off. For us that meant that we cannot go up into our rooms and freshen up to meet the rest of our party it was arriving in Philadelphia to meet us for lunch. We had to use your restroom facilities downstairs in your lobby. I need to know, this is totally on except a bowl. Especially to customers who are traveling far and wide such as myself and my family. We also have family members and friends staying at this hotel who traveled from New York from Florida, and Atlanta Georgia. Needless to say they experience the same thing that we did in that their water was not available to them for them to freshen up or do whatever was necessary in your restroom facilities. I have stayed at many of the Marriott hotels all over the country and have never experienced anything like this to my disappointment. The other thing you need to know is that when we dined in your restaurant, there was only one waitress available to a customers that had the entire restaurant. We waited almost two hours before we received our food!
It was a stormy night so we were stuck with waiting on our food which seemed like forever to receive. The hotel does not want to discount the $117.00 per night that we were charged for 3 days. They want to offer me 35k points towards a future stay at one of their facilities! At this point their lack of response to my complaint submitted almost 3 months ago, indicates their lack of concern for their customers patronage if their business! I want someone from the Corporate Headquarters to call me at [protected] ti discuss a reasonable resolution to this complaint!