Sterling Optical

I spoke to Kristina on 4/26/21 - Account 38947 and explained to her what I needed. I was asking for crizal and transition xtractive. She went over the prices with me and she explained that my lenses was and for the crizal and xtractive was going to be 280. I asked her if the lenses were going to be thin because of my perspcription. She stated that it the lenses were going to be thin. I even expressed the transitional lenses are going to be dark and she once again agreed. I had my new frames from Warby Parker so I didn't need frames. I paid for the lenses and I got a recipet that I paid. When I was called to pick them up they looked fine and felt heavy. I put them on and walked out the store and it was a sunny day. The lenses were not turning dark like they are suppose to since they are suppose to be Xtractive. I got home still testing the lenses out and I expressed to my husband that they are not right. They only got 10 percent dark. I went back to the store the same day because they stated that the lenses needed to be activated. I noticed that they gave me plastic lenses instead of the thin ploy lenses. At this moment the manager came up to help us since we were having issues with the lenses. He stated that I would have to pay 100 more for thinner lenses and that the Xtractive needs a higher temp and sun to get dark. That's a lie because I spoke to the Transition company and they said Xtractive lenses should already have a 10 percent tint and when the sun hits them they should turn into sunglass dark. The manager kept saying that it needs time to activate. I left my glasses there since they were ordering the right thin lens. At this point I asked him for a printed out detail reciept and I expressed to him why my recpecit says transitions signature gray - I said its suppose to say Transitions Xtractive - The manager stated that their computer system only has that option for transitions but I did get Transitions Xtractive. Once my new thin poly lenses came in I got the call and I picked them up. I spoke to the Manager again and once again I said this lenses are going to get dark right and he said you need to give it time to activate. Well its been about 2 weeks and its been very sunny and they do not get dark at all. They only get like a 20 percent of darkness. I was lied to at this location and they are stealing people money by not giving the customer the product they pay for.