Once Upon A Child / Winmark Corporation

Today 12/29/22, I went into once upon a child in my area ridgeland MS and once again the owner of the store was there. Which you would think is wonderful but the owner obviously cannot count. We had a disagreement about a brand new block set which still had the seals and tags on it bc my son just got it for Christmas. Unlucky for him, it was a duplicate gift so I took it unopened to this store along with many other items. The owner opened the block set and gave me the container back that they came in. I asked why. Because logically it shouldn’t have even been opened considering it was new and could have been resold in her store as “new”. Her response was that she needed to “count” the blocks because the box stated it contained 20 but there were only 18 blocks in the box. Well the lid of the box was a stacking platform for the blocks so that’s one piece and then the container itself was another piece so what do you know? There’s the other 2 pieces she thought she was missing. She also separated many outfits I brought in with sets for shorts and bloomers and kept the dresses or tops and sent the pants or bloomers back with me stating she didn’t need them but it was part of the set. This woman clearly doesn’t know much about baby items or clothes or even how to count and I’m tired of trying to take my stuff to her and leaving with half of it that I can’t do anything with. It’s a waste and I believe someone needs to educate her better on the franchise/ children’s clothes and toys because I moved here from Florida and this is not how the other stores I’ve been to operate. If someone is buying something used or even second hand, the last thing they want is half of the set missing or pieces missing from toys.