Tim Hortons

I just had the most horrible Tim Horton experience of my life due t the rudeness of the store manager, Kee. My family and I went through the drive through to order a number of sandwiches and coffees. Prior to leaving the order window. The gentleman who took our order did not repeat back what we ordered so when we received the food, it was two sandwiches short. I let them know that I would need two breakfast sandwiches and Anna who was very kind began to take my order when Kee the store manager shouted at Anna "we can not take orders at the window" and told us to drive back around. I explained to the manger that the order was not repeated back so I was unaware it was wrong and was not trying to add more at the window. Kee told Anna to shut the window on us that we shouldn't get anything. Anna was kind enough to take our order and make sure we received the sandwiches for our children. We visit Tim Hortons often and have never Had any issues. I will make a point to never visit visit this location until Kee is no longer an employee. Her lack of professionalism upset me and my family. I think on you as leadership to make good on this experience.
Sincerely,
Richard Schneider
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[protected]@gamail.com