Pitney Bowes

Don't believe a word that they tell you! Customer service is ridiculous! We returned a machine a few years ago, and they are still charging our account. I opened up our online account and there was 1 invoice for about 2700.00 for charges linked to this machine which they acknowledged to have in their possession. We used to have bank accounts set up for lease auto pay, but had to delete them after someone starting paying these invoices that we don't owe through the account we linked to another machine for auto pay. Over $300 in unauthorized charges were paid by one of their people. I would like to file theft charges against the person/persons who actually did it. Make sure you check your invoice! They have been charging Value Max to us on one account even though I have sent them our liability insurance.

"Once insurance information is provided, the lessee is removed from ValueMAX program on a go-forward basis. Previously paid ValueMAX fees will not be credited. Any unpaid ValueMAX balance will automatically be removed from the total once insurance information is entered (after billing cycle cut off)."

This is still being added to one of our accounts! Ridiculous! Check PB on Better Business Bureau. Use USPS instead!