Teladoc
Reviews and Complaints

1. I was not allowed to schedule an appointment without giving my debit card information, even though I have 'zero' co-pay. Teledoc is aware of this because I've used the system before.

2. I was actually charged for the virtual appointment, when there should have been No Charge.

3. The doctor I spoke to not only did NOT address my needs, but appeared to be disinterested in my concerns.

Reviewed their website prior to doing virtual visit for prescription refills. It only states controlled medications, birth control and erectile dysfunction medication. I only requested for refill of my thyroid medications i’ve been taking before, i even have my lab results. Provided denied refill and states i should follow up with a primary, which defeated the purpose of my visit which only lasted for about a minute or so. They charged me $75 for it. I called customer service and they said they won’t refund me. They should be not offering medication refills and refund pts of their money if they are denying refills. This is fraud and false advertisement.

My name is Jessica Hagar and I have HS and was seen by Teladoc for an outbreak in December 2023. I was prescribed an antibiotic and everything went smoothly and was fine. Fast forward to today, I am unable to get an appointment with my primary care physician and have another outbreak. I made an appointment with teledoc this morning and the Doctor advised that it is against policy for him to prescribe an antibiotic. I advised of the aforementioned appointment in December and advised I didn’t understand why one doctor was able to assist, but he was not. I then contacted customer support to see if I could be refunded for my visit. The representative advised that once the appointment starts there are no refunds. Had I known that the doctor would not have been able to help me, I wouldn’t have booked the appointment. I only booked it because I was assisted before. I am asking for a refund of the $54.00 that I paid for today’s visit given the circumstance.

Last night I called Teledoc for a simple thing. Cream for scabies. My husband and I have been caring for his mother as she is transitioning probably this week. I got on a video call with Dr. Jenell Decker on Nov 12 2023, 12:44 AM. She was not friendly at all. Usually you receive some sort of empathy but she clearly was bothered by the fact that my husband and I were sharing the cream he got from our doctor. We are married we share things. It felt as though she was judging me and it felt like discrimination. Granted she gave me the prescription so she did her job but I have never felt this way from a doctor in all the years I’ve been dealing with my HIV if that gives you an idea. I would like someone to review our video if it’s possible. Thank you

I scheduled a Teladoc visit virtually via telephone due to me testing positive for covid. The doctor was told I needed a doctor's note and did not provide me with one. I went through hoops and contacted customer service, where I spoke to "Michelle". Michelle refused to give me her last name for complaint and also refused to let me speak to a superior. I told Michelle I had paid for a visit and the doctor did not provide me with a note. She was very rude and not helpful, definitely not someone who needs to be in customer service. I was on the phone with her arguing back and forth with me and refusing to give me another person to talk to other than her that I could address my concerns with. She also did not allow me to do the survey at the end of the call, instead she hung up the phone after I told her I was going to file a complaint so I could not. I was finally able to speak to a doctor and get my doctors note that I should've been issued on 10/31 the date of my initial visit but received it on 11/4. My insurance also covers 100% of visits through Teladoc but somehow, I was still charged $55 on the first visit. My second visit I was not charged at all. I need to be refunded for this visit considering the circumstances around it and the hassle I have been through. This company needs some serious work.

For the last 2 months, I have been trying to book an appointment with a teladoc mental health professional to no avail. I make the appointment and the day of the appointment it is declined. I need to talk with my therapist but Customer Service teladoc is no help. Starting September 12, 2023, an appointment was made at 2pm and I was never connected. Again on the 26th September, 2023, I was not able to speak with my therapist. Again on Thursday, September 28, 2023 at 2pm I was nor able to speak with my therapist. I called teladoc and they said that I would have to retry to schedule another appointment. I did so for the September 19, 2023, the day came and I didn't hear from my therapist. I called teladoc and again they said they didn't know why I didn't connect with my therapist. So I call teladoc and they said I will have to set another appointment . I did make an appointment for September 26, 2023 for 2pm and I called teladoc and they said my appointment was declined but didn't know why. Please help.

my whole family is sick right now with strep throat and my mom called having no insurance trying to get meds to help her and this indian doctor off here told her there was absolutely nothing he could do and told her she doesn’t have it when she does and you can physically [censored]ing see it but yet wouldn’t give her any meds and continued to be [censored]ty and rude saying there’s nothing he could do just because my mom doesn’t have insurance and they also continued to take 75 dollars from her just because some stupid [censored] i understand button and then continued not to help her if your debating on using this DONT. they have 2 stars for a reason all these people are stupid asf and uneducated and they don’t wanna help people in need all because they may not have insurance which is embarrassing and this needs to be shut down.

On 09/17/2023 at 5:58am I had a teledoc visit with a doctor for my son after being on the phone for 55 minutes being as every unnecessary question mixed in with standard information. A one time account was created. My son has insurance but I was instructed I had to pay$45.. I requested a doctors note during the visit. The username for the account was sent to my email account with no password. Teledoc wants me to pay $45. Again and schedule another visit to get a note and the visit summary. This is unfair, that I cannot get the doctors note requested or the summary, or acces the onetime account. They refused to contact the doctor. Refused to escalate to a supervisor. My options is to pay and schedule another visit.

I set up a dermatology apt. to have a prescription refilled for my daughter, specifically listing the medicine she had been on for the last 3 years, prescribed by our local dermatologist. I waited 24 hours, expecting a call, only to find that the visit had already been complete via email. I never spoke to anyone. I called and was told they could not prescribe the medication we requested, due to it being a “combined” medication. So instead of letting me know that he prescribed three different medications totaling $850, the closed was visit. I can not afford to pay that, and was only paying $50 for the med we specifically asked for. They refuse to refund my money for the appt where we had zero interaction with a human and were automatically prescribed a medication we did not ask for. Now I have to pay to go to another Dr and get the correct medication.

I called regarding a request i had out in a week ago. the agent (Rosie) could not comprehend my request. she kept giving me answers to everything other then what i asked for. i then requested to speak to the person she reports to and she told me that she reports to NO ONE. i asked several times to transfer me to her boss and she did not. after an hour of waiting the agent (Rosie) hung up the phone on me.

Dave Edwards

Dave.o.[protected]@gmail.com

The prescribed antibiotic did not work at all and after 5 days, I called teladoc to get another prescription for a different antibiotic. They told me I had to call on th 3rd dat to get something else and how would anyone know if a medication is working or not on the 3rd day? But I was not told that they claim this is their policy So, when I called on the 5th day I was told I had to pay for another consultation even though the symptoms from the first consultation were the same and did not change I was a simple sinus infection why I got a consultation.

I have never had to pay for a second consultation when I had a first one only for an exchange of medication with a regular doctor. If you think you save consulting teladoc, don't. It is not the case. Its in my opinion malpractice and a scam.

5/24/23 I was charged a $10 copay for the provider to do absolutely nothing except quote a policy at me. No service was provided. I contacted Teladoc to get a refund and they have steadfastly refused. Taking money for a service you don’t provide is theft. Additionally they denied me the ability to escalate my case. This company is unethical and is scamming people out of money.

I was very sick Friday, May 4th, and had laryngitis. I called Teladoc Health for an appointment based on my insurance Florida Blue recommendation. I paid the $75.00 and made an appointment to speak with a healthcare provider at 9:30 pm. My voice was so bad I could barely speak with him. I put in my TelaHealth records that I have asthma. I requested a steroid pack, which is very common for laryngitis. In the past, I have been prescribed steroids, and they work right away for me. The provider thought I had a "common cold" and declined my request. He gave me a nose spray, a cough suppressant, and a mouth gargle solution that has been on backorder for months (clinicians should know if a product is not available for patients). My health declined into the night, so I filed a complaint with Teladoc. They replied via email and offered me a "free visit". On Saturday, May 6th at 6:30 am I called again for an appointment. I could barely speak and was suffering from a terrible sinus infection that included a thick yellow discharge. The 2nd physician declined my request for an antibiotic and steroid. Over the weekend, I suffered and got worse. I couldn’t speak at all, my sinus infection was terrible and I had pressure in my face along with infection. I am out of work and do not have the money to spend another $75.00 for a walk-in clinic or ED room over the weekend. On Monday, May 8th I had an appointment with my local PCP at 4:30 pm. He prescribed an antibiotic and steroid. I started to feel better immediately. Teladoc Health advertises "Expert Care”, “Primary care to become your healthiest self" and "Teladoc Health was founded on a simple yet revolutionary idea: that everyone should have access to the best healthcare anywhere in the world on their terms". I was treated with zero compassion, and because of my asthma condition, if not treated, sinus infections cause bronchitis which is very serious for me. The physicians did not take that into consideration. Teladoc Health has its physicians work fast to get off the phone and collect the money without asking the right questions to uncover the patient's needs and overall well-being. Based on my experience with Teladoc, I suffered for 3.5 days and still had to try and get a visit with my busy PCP office after the weekend.

I was just trying to find help. Teladoc is not the one for me. Like I said in my post I was in the virtual waiting room Then the Dr.jesse castales cancel. I just received a phone call stating that Dr jesse castales said that I did not show up. If dr jesse castales could lie or something so small. what else is dr jesse castales capable. It make you think?

Teladoc does not have a proper customer support system and no one is there to hold the provider accountable.

Last month my pet accidentally bit me, even his vaccinations are all up to date, I figured I get some antibiotics just to be safe. The provider didn’t even bother to look at the injury. Even I told him that I could show him he refused. He kept cutting me off when I tried to explain mine and my cat’s condition more. He insisted he can’t prescribe antibiotics without assessing the wound (irony) and told me to go to my PCP or ER. The entire session concluded in less than 5 minutes, he was rushing to end the call and didn’t even bother to care at all. I paid $55 (which does not counted into my deductible that I later found out) to get dismissed and received no treatment at all.

I have been feeling like [censored] since Monday! My pcp they don't take walk-ins, their next appointment was until some time next week. My husband told me that he could take me to the urgent care, I refuse to go I just wanted to go home from work and lay down. I had 102 fever, sore throat ,chills HUGE headache, and some cough etc etc. So I got registered and everything. Dr calls me and I explained how I felt, she said well I don't think you have covid, by the symptoms you have a sinus infection. She said for me to follow with my pcp. I though she was going to call in an antibiotics for the infection. She didn't. She also gave me a work excuse from stay home for three days, she didn't even do that right. She put pt so and so needs to be off work for 3 days..my boss said they couldn't take that excuse because she didn't specify why I needed to be out...so I called back they told me they couldn't do anything about it..I feel like I paid $45 for her to tell me I have a sinus infection. No meds no nothing...I feel like this so called Dr's are fake, I think is just someone sitting behind a phone booth and tell patients bull shot...I paid $45 for her then she wanted me to follow up with my pcp another $45 that makes $90.. if you called your self a doctor if you telling me I have an infection, then why you are not giving me antibiotics? I think all those doctors are a big fake...I'm going to investigate that...I work for UT Physicians and I'm going to make sure I'll send an email to everyone telling them about what happened to me. So that way they don't fet their money stolen...I'm also sending an email to the main UTPhysians president to make it aware that Teladoc is a FAKE RIP OFF! So now I'm out of $45 no medicine feeling like [censored]...I'm so mad because now I need to keep taking the advil sinus medicine..if i would of know she was not giving me [censored], I would never have called...RIP OFF

I scheduled a teledoc appointment today around 4pm. His first statement was to ask me what he could help me with. I explained that I had been battling a head cold or sinus infection for a week. He immediately informed me that he was a Covid Dr. And that Covid was a sinus infection. And asked me when my symptoms began and if I had been fatigued or had body aches at the beginning of when my symptoms began. I explained that I hadn’t. My symptoms was only congestion, a mild sore throat in the mornings and a cough, except for Sunday I ran a low grade temp. He acted like my symptoms from Sunday were unrelated cause it was just 2 days ago. He then asked if I wanted to start an antibiotic which I found strange because what dr ask a patient what they think their course of treatment should be. I said I would like one if he thought it would help or maybe a steroid. He then questioned me why I would want a steroid. I explained that that’s what I have been prescribed before for this kind of thing. He then said all he could do was give me a topical steroid. I said…no I don’t think a topical steroid will fix my head cold. He then proceeded to tell me that I didn’t sound congested enough or nasally. I asked him how would he know since we have never spoken or met. I then told him to forget it and I would see someone else. He was extremely unprofessional and offensive. His tone was ridiculous and I’m not convinced that he even had a medical degree in any capacity.

Doctor prescribed a medication which did not work at all for a patient, and the patient advised the doctor that medication would not work because she tried it before she got the visit scheduled, and the doctor told her to pay for another visit to speak with a different doctor to check another diagnosis and receive another prescription. She is complaining because the doctor did not take care of the patient's needs, and she is really sick still.

Please, advise.

Name of the patient: Samanta Antoian

If you have a medical license and can purchase your own strep test teladoc would be convenient. If not suck it up and go to walk in care. I paid 75 bucks to get prescribed over the counter cough medication. The service might be ok with talk therapy. For me personally it was a one and done experience. I tried the service on [protected]. If you read this review and decide to give it a try good luck!

I had a teledoc phone visit on 02/11/2023 at 12:55 PM CDT.
I told the doctor that I had a sinus infection. I was then asked what my symptoms were. I said that I had congestion I had yellow phlegm and I was blowing my nose and there was a lot of blood in it. I also said that I had a discomfort and pain in my left ear. I was then told by the doctor that it was too early for antibiotics and that I should let the sinus infection run its course. I told the doctor that I was old enough to realize what a sinus infection was and that I have these often. I was in informed by the doctor that she was the one that went to medical school. And at that time I said I will decline all services by teladoc and I don't want any service at all by teladoc.

On Dec. 23rd my BF submitted a teladoc request for being positive for Covid 19. Several minutes later a phone call came in. He answered on speaker and the Dr. introduced herself and then proceeded to tell him: "You wanted me to call you so what is your question for me? He was confused with her demeanor, so he said 'excuse me?" Again, she said in a horrific tone, "you wanted to ask me a question...what is your question for me?" He stated, I'm confused with what your asking me.. I'm sick. Again.. she says "WHAT'S YOUR QUESTION FOR ME... Loudly?" So, he hung up on her cause it was like being in the twilight zone! She then called back and I answered. I asked her if there was something wrong with her? Typically the Dr. introduces themselves and asks the patient, what is wrong, what are their symptoms, etc. After arguing with her for a bit, I told her he was sick and needed a Dr. and needed medication. She told me... " there is no magic pill for Covid, so what do you want me to prescribe him?" I responded to her by letting her know that I was flabergasted with her response and that she was the Dr. and she should be the one telling us what he needed. Again, she said there was no magic pill for Covid and that he just needed to wait it out. I asked her if she could prescribe a steroid, an antibiotic, z pack.. something for the coughing, the fever, the chest congestion, etc.. She finally asked me a question about his illness and how long he had been sick and she reluctantly said she would prescribe something. This was an unbelievable experience. We actually thought this was a joke or she was on something. This experience was horrendous and no one, who is incredibly sick, should ever have to experience this kind of treatment. I have the name of the Dr. if someone would like to reach out to me and I would love this incident and this Doctor to be under further review.