Suzuki Philippines review: Dealer won't return my down payment 1

In June 2014, my wife (who's a Filipino citizen) and I signed a contract to purchase a motorcycle from Suzuki Moto-Makati (SMM) in Makati, Philippines. By the end of July, BPI approved our loan application to finance the purchase from SMM. On Aug 19, 2014, Mr. Fran Archie of SMM informed me that the motorcycle we wanted to purchase (2014 Suzuki Bandit 650S), was recalled by the manufacturer and no longer available. Since we did not want another model, SMM agreed to refund our deposit of 104, 700PHP.

As of Oct 29, 2014, it as has been 70 days since SMM agreed to refund our down payment and we still haven’t received it. Every week, the sales woman, Arianne Canaria has a different excuse as to why it will take another week. The last time we spoke with her, she completely forgot why we were entitled to a refund and asked my wife to write a letter to that effect. We had to remind her that it was SMM who couldn't deliver the product and that we did not breech or renege on our contract.

How do we get our money back and to whom do we file a formal complaint? We have proof of all monies exchanged and email correspondence to prove we are entitled to a refund and have been trying to get it since Aug. The owner’s name is Mr. Reynaldo Odulio