Sunwing Travel Group review: Flight

In October 2023 I made the reservation on flight elite plus exit row seat I paid for me and my Granddaughter for each way

And when we received our documents we realized that the seating arrangement has changed to not acceptable seat arrangement. After our agent dealt with your representative they give us for me elite and row5 for my Granddaughter without privileges. On the way back no elite seats. I make the reservation long before and I had an option for all of the elite seats and they have not tell me or our agent that my Granddaughter is not old enough to be seating in exit row. We have then alot of different options and they wait it to the last minute so we couldn't have we we paid for.

.I always travel business class since I used to own the oldest travel agency in Canada

This situation is really not acceptable not to have a least the same privileges for my Granddaughter as me. And not to accommodate us together and on the way back with no elite seats. It is very stressful to start our holiday that way . The sunwing should take the responsibility for their agent unprofessional and un experience to keep good relationships with the clients.

You still have availability in row 2 3 4. I know those seats ate for disabled but I don't think there will be so many disabled people

And in this situation we should be getting one of.those seats both ways. Due to unprofessional agents handling the reservation.

Booking [protected]

My email [protected]@hotmail.com

Hopefully I will hear from someone soon

Regards

Grazyna (Grace)