Royalton Luxury Hotels review: room/service

My family and I arrived on 7/9/19 at the Royalton White Sands. On the 1st night, our air conditioning would only get to 76 Degrees. We told our butler and Diamond Club about it. We were told it would be checked out. Day 2 we notified them again and maintenance would look at it. I asked to talk to a manager, so it would get done. It wasn't fixed and no reply from manager. Day 3 I complained again maintenance said it was the thermostat and replaced it. That night didn't have air conditioner working correctly again. I called that night and complained and ask for a manager to call me. I still haven't had a reply. Day 4 the butler says they're moving us but I have to wait until Day 5 nothing is available. I understand things break. We get to our new room and it's smaller than what we had. We were in room 2105 now we are in 1105. Further away from our family in 2101&2102 and the beach. We feel like we were downgraded. To make it worse was I was sick at breakfast and had no room to lay in because we didn't get moved in until 2pm. Do you know what it is like to be sick and can't lay down inside a room. In our new room besides being smaller, the drain in the sink, shower and jacuzzi tub doesn't drain. I asked to talk to the Diamond Club manager and still no one calls. I'll be here until the 7/16/19. We spent money on massages, cabana and the culinary experience. I wish I didn't put more money into a bad vacation.