Royalton Luxury Hotels review: bad customer service

I am writing to express my dissatisfaction with my recent vacation at the Royalton Negril. Overall, despite paint chipping/rust/holes in the hallways of building 4, the resort is breathtaking and offers many amenities. However, the staff's negative attitudes and discriminatory behavior is the sole reason I will never go back to the resort. I stayed at the resort 6 days and each day either I, or a member of my party, experienced some sort of bad treatment from the staff (mostly the food service staff). This dissatisfaction was verbally expressed to management and in writing prior to my departure. Also, I stand firm with my recommendation that in-person customer service and/or hospitality training be mandated for the complete staff. Proper training will be the key to retaining loyal customers. Last, although minor, I recommend posting daily activities/events in the lobby or by the pool. Not everyone signs onto the television to check upcoming events. And...I recommend the front desk inform customers upfront of the room upgrade options.