Scooter Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Scooter Store
Welcome to our customer reviews and complaints page for Scooter Store. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Scooter Store.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Scooter Store's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Scooter Store, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Scooter Store. Your feedback is an important part of our community and will help others make informed decisions.
Lies, and takes months for repairs!
After more than one full year, my electric wheelchair arrived, and could not fit into the house!
After many more months, it returned needing crucial parts.
Now, 7 (yes!, seven!) months later, no repairs.
Now, the known to be defective wireing harness completelt failed, at 2:50 a. M.
I have no belief it will ever be repaired, nor function properly, thus I filed a complaint with medi-care.
Mr. Doug harrison refuses to make things right, nor will he pick up this piece of junk, and reimburse medi-care. (nowonder numerous lawsuits by the feds exist against him and his sore.
Ii cannot walk, stand, nor crawl, nor will harrison allow me a suitable loaner chair whilst hissit out in the rain, slowly sinking in my yard!
Customer Service Behavior Unconsciounable
My sister who has MS and has been in a chair for over 30 years was lured by Scooter Store's marketing. The chair is less than one years old has been serviced due to defects several times. This last time her chair was down for almost a month, we ask about a loaner they said No because she has MS and they dont have a chair to help. I asked how she was to get around...sit...crawl...This is the most callous company, they should crawl and see what it feels like...email to complain bounces back! They should not be dealing with people who are truly disabled in my opinion. They take their money and run...
Scam
My disabled husband received the TSS 450 model chair. This chair was designed by The Scooter Store for reimbursement primarily in Medicare/Medicaid Patients. It will not even fit through either entrance to the home. It's way to wide and unsafe and the controls are to sensitive and dangerous. Not only that but the base of the chair comes with The Scooter Store name and 1-800 phone number on it. Forces unhappy disabled customers to advertise Scooter Store mobility device product for FREE!
Terrible experience from beginning to end. Even their, "Office of the President", staff won't make good on their TV promises regarding customer satisfication. We've complained online, Medicaid and Department of Justice. Suggest other's do the same, since they have defrauded Medicaid/Medicare program in past, even having to pay back millions of dollars.
Beware
We had checked several companies for a mobility chair for my mother who had a stoke earlier in the year. We contacted the Scooter store and her share of cost with her Medi Care would be $700.00, we gave them no more information other than her phone #. We went to a local company in our town and they offered a chair and went through the process with her with...
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My name is Lynn, and I work in corporate communications at The SCOOTER Store. We don’t have the information we need to follow-up with you, so please contact us directly at [protected] and ask for our Customer Advocates. We hope to hear from you soon.