The complaint has been investigated and resolved to the customer’s satisfaction.
We have home mortgage with Wells Fargo. We sought refinance and contacted Wells Fargo. We thought that we would we get a good rate; however, the rate was high. Wells Fargo then treated the loan as a new loan, instead of modification, causing closing costs to increase unnecessarily. Wells Fargo had survey and lost it, and then demanded that we pay for new one. They refused to accept any responsibility for the situation.
